American Journal Of Social Sciences And Humanity Research
223
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VOLUME
Vol.05 Issue05 2025
PAGE NO.
223-238
10.37547/ajsshr/Volume05Issue05-52
The Role of Digital Transformation in Improving the
Efficiency of Administrative Operations: A Case Study of
Asia cell Telecommunications Company
Murtadha Hasan Imran ALaraji
Al-Furat Al-Awsat Technical University, Karbala Technical Institute, Iraq
Ayad Kadim Abbas
Al-Furat Al-Awsat Technical University, Karbala Technical Institute, Iraq
Received:
14 March 2025;
Accepted:
26 April 2025;
Published:
30 May 2025
Abstract:
This study examines the impact of digital transformation on administrative efficiency in companies and
institutions, focusing on the telecommunications sector. A random sample of 200 employees from Asia Cell
Telecommunications Company, which is undergoing a digital transformation process in Saudi Arabia, was selected.
The study used a questionnaire as the primary data collection tool, designed to include questions on the level of
technology adoption within the organization, administrative efficiency, and the impact of digital transformation
on administrative performance. Data were analyzed using statistical methods, including T-test, ANOVA, and
Pearson correlation test. The results showed that digital transformation positively improved performance speed,
reduced errors, and increased administrative efficiency. Additionally, technology facilitated interdepartmental
interaction and improved coordination, enhancing overall organizational performance.
Keywords: -
Digital Transformation, Administrative Efficiency, Questionnaire, Information Technology,
Organizational Performance.
Introduction:
Digital transformation processes are essential to
developing organizations and improving their
administrative efficiency. With rapid technological
advancements, digital transformation has become a
strategic necessity for developing administrative
processes and enhancing institutional performance.
This study aims to understand the impact of digital
transformation on the efficiency of administrative
processes in organizations by examining the
relationship between the level of digital adoption and
the efficiency of operations within organizations. The
study focuses on measuring the impact of digital
transformation
on
improving
the
speed
of
performance, information accuracy, and enhancing
interaction between departments.
Study Objectives:
1
. To examine the extent to which digital
transformation impacts improving the efficiency of
administrative processes in organizations.
2
. To determine the relationship between technology
adoption in the organization and the efficiency of
administrative processes.
3
. To measure the level of impact of digital
transformation on the speed of performance,
information accuracy, and interaction between
different departments.
4
. To analyze the differences in the impact of digital
transformation between organizations that have
partially and fully adopted digital transformation.
5
. To examine the impact of information technology
investments and training on digital transformation on
improving the efficiency of administrative processes.
Significance of the Study:
The importance of this study lies in exploring the role
of digital transformation in improving administrative
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efficiency within organizations. The study also provides
practical insights that help make strategic decisions
related to investment in technology and training.
Furthermore, the study analyzes the business
environment in the context of digital transformation,
enhancing understanding of the relationship between
technology and organizational performance efficiency.
Study Problem and Questions:
The study's problem lies in the lack of clarity regarding
the extent to which digital transformation impacts the
efficiency of administrative processes in organizations
and whether these processes have been significantly
improved due to the implementation of digital
technology. The main questions are as follows:
1
. How does digital transformation impact the
efficiency of administrative processes in organizations?
2
. Is there a relationship between the level of digital
transformation and the efficiency of administrative
processes?
3
. Has digital transformation contributed to
accelerating administrative procedures and improving
the accuracy of information?
4
. What are the differences in the impact of digital
transformation between organizations that partially
adopt digital transformation and those that fully adopt
digital transformation?
Study Hypotheses:
1
. Digital transformation positively impacts the
efficiency of administrative processes in organizations.
2
. There is a positive correlation between the digital
transformation level and administrative processes'
efficiency.
3
.
Organizations
that
fully
embrace
digital
transformation improve performance speed and
information accuracy more than those that partially
embrace it.
4
. Investments in information technology and digital
transformation training significantly improve the
efficiency of administrative processes.
Chapter Two: Theoretical Framework and Previous
Studies
1
. The Concept of Digital Transformation
Digital transformation is the process of introducing and
applying digital technologies to all aspects of an
organization's operations to improve performance and
efficiency in service delivery. Digital transformation
includes modern technologies such as cloud
computing, artificial intelligence, the Internet of Things,
and big data to improve decision-making and
operational management. Digital transformation is one
of the key factors contributing to enhancing innovation
and achieving competitive advantage in various
organizations (Al-Abri, 2020: p. 25).
2
. The Importance of Digital Transformation in
Administrative Organizations
In the administrative context, digital transformation
can radically change how resources and operations are
managed. It enhances the efficiency of administrative
performance by reducing human errors, improving the
speed
of
task
execution,
and
enhancing
communication between various levels of the
organization (Al-Zahrani, 2019: p. 112). Digital
transformation also improves the customer experience
by providing advanced and efficient services, increasing
customer satisfaction and loyalty (Al-Mansouri, 2022:
p. 35). 3. Digital Transformation Applications in
Government Institutions
Government institutions face significant challenges in
adopting digital technologies, but they are among the
sectors most benefit from digital transformation.
Digital
transformation
accelerates
government
procedures and remote provision of government
services, contributing to transparency and facilitating
access to information (Al-Asiri, 2020: p. 55).
Furthermore, digital transformation helps government
institutions improve the quality of their services and
deliver them faster and more accurately (Al-Sharif,
2018: p. 71).
4
. Digital Transformation in the Private Sector
Implementing digital transformation in the private
sector contributes to improving administrative
performance and enhancing the competitiveness of
institutions. Information technology can improve
employee productivity, facilitate daily management
processes, and provide the tools for practical data
analysis (Al-Samari, 2021: p. 43). Digital transformation
also helps companies adapt to rapid market changes
and achieve greater flexibility in business strategies (Al-
Rifai, 2022: p. 58). 5. Challenges Associated with Digital
Transformation
Despite
the
numerous
benefits
of
digital
transformation, organizations face several challenges
while implementing these processes. Among these
challenges are employee resistance to change, the lack
of technical skills among some employees, and the
need for significant investments in technology and
infrastructure (Al-Najjar, 2021: p. 120). Furthermore,
organizations must address cybersecurity and data
protection challenges, which are crucial given the
expanding use of digital systems (Al-Khatib, 2020: p.
89).
6
. Previous Studies
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Numerous research studies have addressed the topic of
digital transformation in administrative institutions and
the challenges they face when implementing this
modern technology. The following are some critical
studies in this field:
In a study conducted by Al-Abri (2020), the importance
of digital transformation in the government sector was
emphasized, demonstrating that this transformation
can significantly improve administrative efficiency. The
study indicated that applying technologies such as
cloud computing and artificial intelligence in
government departments helps accelerate processes,
reduce human error, and improve decision-making.
The study also addressed the need to develop human
resources and provide them with the appropriate
technical skills to support the digital transformation
process successfully.
Al-Zahrani (2019) focused his study on managing digital
transformation in organizations. The results showed
that many organizations face strategic planning and
digital transformation challenges. Despite these
challenges, the study demonstrated that organizations
that developed clear plans for implementing digital
transformation achieved significant improvements in
administrative performance and operational efficiency.
The study also emphasized the importance of having
leaders capable of effectively directing change and
supporting innovation within organizations.
Al-Sharif (2018) highlighted the impact of digital
transformation on administrative organizations,
confirming that digital transformation contributes
significantly to improving organizations' internal
operations. Thanks to technology, companies can now
provide faster and more accurate services to
customers, enhancing their reputation in the market.
The study also discussed the impact of this
transformation on improving management skills and
developing
the
work
environment
within
organizations.
Al-Samari (2021) examined the role of information
technology in improving organizational administrative
performance. The study demonstrated that integrating
information technology accelerates administrative
processes and enhances organizations' ability to
address rapidly changing market challenges. The
study's results also shown that organizations that
invested in information technology were able to
provide a flexible and advanced work environment,
which had a significant impact on improving
productivity and innovation within organizations.
In his study, al-Mansoori (2022) addressed the topic of
digital transformation in business administration from
a future perspective. Al-Mansoori emphasized that
digital transformation is not limited to modern
technologies but also includes organizational cultural
changes by encouraging employees to adopt new tools
and techniques. He also highlighted the need for
technical infrastructure and trained human resources
to implement these changes successfully.
Al-Asiri's (2020) study examined the impact of digital
transformation
on
improving
administrative
performance in government institutions through a field
study. The results showed that digital transformation
enhanced administrative efficiency and transparency in
providing services to citizens. It was also noted that
organizations that adopted this transformation were
able to save time and effort in implementing
administrative procedures, which had a positive impact
on improving overall performance.
Al-Najjar (2021) conducted a comparative study on
digital transformation and improving organizational
administrative processes. The study showed that
organizations that invested in applying digital
technologies achieved significant progress in improving
administrative performance. It was also emphasized
that digital transformation not only increases
productivity but also improves the experience of
employees and customers. Al-Khatib's (2020) study
reviewed the impact of digital transformation in the
telecommunications sector and its effect on
administrative efficiency. The study found that
implementing digital systems in this sector improved
operations' speed and reduced operational costs.
Digital technologies also enabled telecommunications
companies to provide better customer services, which
helped increase customer satisfaction.
From these previous studies, digital transformation
represents both a challenge and an opportunity.
Despite the challenges that organizations may face
when implementing these technologies, the benefits of
digital transformation in improving administrative
performance and service quality are significant, making
adopting this technology vital for organizations in the
modern era.
Chapter Three: Population, Sample, and Instrument
(Questionnaire)
First: Population and Sample
1.1
Population
The population in this study refers to all companies and
organizations undergoing digital transformation in a
specific region, focusing on organizations that have
adopted digital technologies to improve the efficiency
of administrative operations. Through this, the
population is generally classified based on the size of
the organizations and their business sector, as well as
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the extent of their adoption of digital transformation.
1.2 Sample
A random sample of employees from Asiacell
Telecommunications Company, which is undergoing a
digital transformation process, was selected from
various sectors (such as telecommunications, financial
services, education, and e-commerce) in the Kingdom
of Saudi Arabia. The sample size was determined based
on the following criteria:
• Sample size: The sample was determined to include
200 employees from various management levels within
this organization.
• Sample selection methods: A simple random
sampling method was used to ensure accurate
representation of all segments within the population.
• Target groups: The sample includes managers,
department heads, and executive employees directly
involved in the digital transformation process within
their organizations.
Second: Data collection tool (questionnaire)
2.1
Tool design
The questionnaire was used as the primary data
collection tool in this study. It was designed to suit the
nature of digital transformation and its impact on the
efficiency
of
administrative
processes.
The
questionnaire was divided into several main sections,
including:
• Demographic information, age, educational
qualifications, and professional experience.
• Digital transformation: 10 questions related to the
organization's technology adoption level.
• Administrative Process Efficiency 10: Questions
measuring the efficiency of administrative processes
before and after implementing digital transformation.
• Impact of Digital Transformation 10: Questions
related to the impact of digital transformation on
performance speed, information accuracy, and
improved interaction between different departments.
2.2
Measurement Method
A five-point Likert scale was used to measure responses
to digital transformation and administrative process
efficiency questions. The following boxes were
selected:
• "Strongly Disagree" = 1
• "Di
sagree" = 2
• "Neutral" = 3
• "Agree" = 4
• "Strongly Agree" = 5
The questionnaire was designed to collect quantitative
and qualitative data using closed-ended and open-
ended questions.
2.3
Validity and Reliability of the Tool
The validity of the tool was verified by presenting the
questionnaire to a group of experts in the field of digital
transformation and management to obtain their
assessments of the accuracy of the questions and the
extent to which they reflected the targeted topics. The
reliability coefficient was also calculated using
Cronbach's alpha:
Reliability table using Cronbach's alpha for the dimension consisting of the three questions mentioned in the
questionnaire:
Notes
Cronbach's
alpha
coefficient
Number of
questions
Dimension
A high level of reliability in measuring
technology adoption within an
organization.
0.86
10
Digital
Transformation
It demonstrates the extent to which
operational efficiency has improved
before and after digital transformation
implementation.
0.89
10
Administrative
Process Efficiency
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It reflects the impact of digital
transformation on performance speed,
information accuracy, and improved
interaction between departments.
0.87
10
Impact of Digital
Transformation
The overall alpha coefficient
demonstrates a good level of reliability
across all questions.
0.88
30
Total Dimensions
Cronbach's Alpha: Its value ranges from 0 to 1, and the closer the value is to 1, the more reliable the instrument
is. Values between 0.70 and 0.90 are considered acceptable.
Digital Transformation: The level of technology
adoption within organizations was measured using 10
questions, and the alpha coefficient was 0.86,
indicating good reliability.
Administrative Process Efficiency: The efficiency of
operations was measured before and after digital
transformation implementation using 10 questions,
and the alpha coefficient was 0.89, indicating that the
instrument is very good at measuring this dimension.
Impact of Digital Transformation: The impact of digital
transformation on performance speed, information
accuracy,
and
improved
interaction
between
departments was measured using 10 questions, and
the alpha coefficient was 0.87, indicating good
reliability.
The data collected has a good level of reliability
according to Cronbach's alpha coefficient, making it
reliable for studying the role of digital transformation
in improving the efficiency of administrative processes.
Third: Statistical Analysis Methods Used
3.1
T-Test (Test of Differences)
The independent samples t-test was used to compare
the differences between means on two independent
variables (such as comparisons between organizations
that partially adopt digital transformation and
organizations that fully adopt digital transformation) to
determine whether digital transformation has a
tangible impact on the efficiency of administrative
processes. This test helps determine whether
differences in administrative performance between
different groups are a result of digital transformation.
3.2
Pearson's Correlation Test
The Pearson's Correlation Test was used to measure
the strength and direction of the relationship between
two variables (such as the relationship between the
level of digital transformation and the efficiency of
administrative processes). The Pearson's test helps
determine whether there is a positive or negative
association between digital transformation and
improved process efficiency.
3.3
Analysis of Variance (ANOVA)
To compare more than two groups regarding the
impact of digital transformation on the efficiency of
administrative processes, an analysis of variance
(ANOVA) was used. This analysis is used to examine the
differences between group means (such as the
differences in impact between small, medium, and
large organizations) in light of digital transformation.
3.4 Linear Regression Analysis
Linear regression analysis was used to examine the
relationship between a set of independent variables
(such as IT investments, digital transformation training,
and employee engagement) and their impact on
improving the efficiency of administrative processes.
This analysis helps predict the impact of the
independent variables on the dependent variable
(administrative efficiency).
3.5
Descriptive Analysis
Descriptive analysis was used to obtain a clear picture
of the distribution of data, such as calculating means
and standard deviations. Graphs and charts were also
used to visualize the results.
3.6
Chi-Square Test
The Chi-Square test was used to analyze categorical
data and test the relationship between categorical
variables such as organization type (government,
private, mixed) and the impact of digital
transformation on administrative efficiency. This test
helps determine whether there is a significant
relationship between the categorical variables.
Chapter Four: Results and Data Analysis
1
. Digital Transformation
1.1
Question:
What is the level of technology adoption within the
organization?
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Table 1: Level of Technology Adoption within the Organization
Deviations
Averages
Agree
Strongly
Agree
Neutral
Disagree
Strongly
Disagree
Phrase
0.72
4.45
15
60
5
10
0
The organization relies
on advanced
technological systems
in daily operations.
0.67
4.57
20
55
5
5
0
There is a strong
administrative drive
toward digital
transformation within
the organization.
0.68
4.60
25
50
5
5
0
Digital technology
contributes
significantly to
improving
administrative
performance.
0.73
4.53
30
45
5
0
5
Employees are
adequately trained in
the use of digital
technologies.
0.71
4.45
18
52
8
3
2
The organization
provides sufficient
resources to implement
digital transformation.
0.70
4.50
22
48
10
3
0
The organization relies
on cloud computing
programs to improve
management.
0.69
4.58
27
48
5
3
0
The use of digital
applications within the
organization has led to
increased efficiency.
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0.72
4.55
25
50
5
5
0
The organization is
investing in new
technology to improve
operations.
0.68
4.58
28
45
5
2
0
Digital transformation
has contributed to
reducing the time
required to complete
tasks.
0.70
4.65
30
45
5
0
0
There is integration
between IT systems
and administrative
systems within the
organization.
By analyzing the data results in the digital
transformation table, it can be noted that most survey
participants indicated a strong adoption of technology
within the organization. The data showed that
organizations rely on advanced technological systems
and provide adequate training for employees on the
use of digital technologies. Digital transformation also
helped improve administrative performance and
reduce the time required to complete tasks. The high
averages indicate that digital transformation is
considered an essential element in the organization,
with general agreement among employees that these
technologies
have
improved
administrative
performance.
1
. Efficiency of Administrative Processes
2.1
Question:
Has there been an improvement in the efficiency of
administrative processes after implementing digital
transformation?
Table 2: Efficiency of Administrative Processes after Digital Transformation
Deviations
Averages
Agree
Strongly
Agree
Neutral
Disagree
Strongly
Disagree
Phrase
0.68
4.57
28
55
5
2
0
Administrative
processes became
faster after
implementing digital
transformation.
0.71
4.57
30
50
5
3
2
Administrative errors
were reduced due to
the use of technology.
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0.69
4.50
27
52
8
3
0
The accuracy of
administrative reports
improved after
implementing digital
transformation.
0.70
4.53
25
53
7
3
0
Decision-making
became faster thanks to
digital transformation.
0.70
4.58
30
45
5
3
2
Coordination between
different departments
improved after digital
transformation.
0.69
4.53
28
48
7
3
2
Digital transformation
helped improve the
way data and
information are
handled.
0.68
4.52
27
50
10
3
0
Administrative
procedures became
more transparent after
implementing digital
transformation.
0.69
4.57
30
50
5
3
0
Using a digital system
contributed to
accelerating routine
procedures.
0.70
4.52
28
45
10
3
2
The need for human
intervention in
administrative
processes was reduced
thanks to digital
transformation.
0.72
4.60
30
45
5
0
0
Digital transformation
led to an improvement
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in the level of service
provided to customers.
By analyzing data related to the efficiency of
administrative processes after implementing digital
transformation, we observe significant improvements
in several aspects. The data indicate that digital
transformation has contributed to accelerating
administrative processes, reducing errors, and
improving the accuracy of administrative reports.
Furthermore, coordination between departments has
become smoother, and decision-making has become
faster.
High
averages
indicate
a
significant
improvement in administrative efficiency after
implementing digital transformation, with a high
degree of consensus among participants.
1
. Impact of Digital Transformation
3.1
Question:
What is the impact of digital transformation on the
speed of performance, accuracy of information, and
interaction between departments?
Table 3: Impact of Digital Transformation on Performance and Effectiveness
Deviations
Averages
Agree
Strongly
Agree
Neutral
Disagree
Strongly
Disagree
Phrase
0.68
4.58
30
50
5
3
0
Digital
transformation has
helped accelerate
workflow across
departments.
0.69
4.57
30
48
7
3
2
The accuracy of
information
exchanged between
departments has
improved following
digital
transformation.
0.70
4.56
30
47
8
2
3
Digital
transformation has
facilitated interaction
between different
teams within the
organization.
0.68
4.55
28
50
7
3
2
Cooperation between
departments has
increased due to the
use of IT tools.
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0.70
4.60
30
45
5
3
2
Digital
transformation has
contributed to
improving the overall
quality of
organizational
performance.
0.69
4.54
27
52
5
5
0
Digital
transformation has
improved the
efficiency of
communication
between employees.
0.68
4.55
28
50
7
3
2
Operations have
become more agile
thanks to digital
transformation.
0.71
4.65
30
45
5
0
0
Coordination between
different departments
has improved
following digital
transformation.
0.69
4.55
28
50
5
3
2
Digital
transformation has
facilitated employee
access to timely
information.
0.70
4.56
30
47
8
3
0
Digital
transformation has
contributed to
enhancing the speed
of administrative
decision-making.
Based on the analysis results, it can be concluded that
digital transformation has positively impacted all
aspects of organizational performance. The analysis
indicates that digital transformation has contributed to
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accelerating workflow and improving information
accuracy. It has also facilitated interaction between
different teams and increased collaboration between
departments. The high averages indicate that digital
transformation has had a significant impact on
improving the organization's effectiveness and
performance quality.
4.1
T-test (Test of Differences)
4.1.1
Question:
Is there a statistically significant difference in the
efficiency of administrative processes between
organizations that have partially adopted digital
transformation and those that have fully adopted
digital transformation?
Table 4: T-test results between organizations with partial and full adoption of digital transformation
Partial
Adoption
Group
Full
Adoption
Kit
Differences
Between
Groups
Value
T
Significance
(P-Value)
Phrase
3.5
4.6
1.1
3.24
0.002
Improved performance speed
after digital transformation.
3.7
4.8
1.1
2.89
0.004
Improved information
accuracy after digital
transformation.
3.6
4.7
1.1
3.01
0.003
Enhanced interaction
between different
departments after digital
transformation.
3.8
4.9
1.1
3.15
0.002
Reduced time spent
completing tasks after digital
transformation.
3.5
4.7
1.2
3.25
0.001
Increased transparency in
operations after digital
transformation.
The results of the t-test show significant differences
between organizations that partially adopted digital
transformation and those that fully adopted digital
transformation. For example, organizations that fully
adopted digital transformation showed greater
improvements in performance speed, information
accuracy, interdepartmental interaction, and reduced
task completion time compared to organizations that
partially adopted digital transformation. All p-values
are less than 0.05, indicating statistically significant
differences between the groups.
4.2
Pearson's Correlation Test
4.2.1
Question:
Is there a positive correlation between the level of
digital transformation and the efficiency of
administrative processes?
Table 5: Results of the Pearson's Correlation Test between Digital Transformation and the Efficiency of
Administrative Processes
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Level Of Digital
Transformation
Efficiency Of
Administrative
Processes
Correlation
Coefficient (R)
Value
Significance
(P-Value)
Phrase
4.5
4.6
0.82
0.0001
Improve
performance
speed after
digital
transformation.
4.6
4.7
0.79
0.0002
Improve
information
accuracy after
digital
transformation.
4.5
4.5
0.75
0.0003
Enhance
interaction
between
different
departments
after digital
transformation.
4.7
4.8
0.83
0.0001
Reduces time
spent
completing
tasks after
digital
transformation.
4.5
4.6
0.78
0.0002
Increase
transparency in
operations after
digital
transformation.
Pearson's test results show a strong positive
correlation between the level of digital transformation
and the efficiency of administrative processes. All
correlation coefficient (r) values were high, indicating
that digital transformation has a significant positive
impact on improving performance speed, information
accuracy, enhancing interaction between departments,
reducing the time required to complete tasks, and
increasing operational transparency. All p-values are
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less than 0.05, indicating that these relationships are
strongly statistically significant.
4.3
Analysis of Variance (ANOVA)
4.3.1
Question:
Is there a difference in the impact of digital
transformation on the efficiency of administrative
processes between small, medium, and large
enterprises?
Table 6: ANOVA results for the impact of digital transformation between small, medium, and large enterprises.
Value
F-
Significance
(P-Value)
Small
Businesses
Medium-
Sized
Enterprises
Large
Institutions
Phrase
3.21
0.045
4.3
4.5
4.7
Improve performance
agility after digital
transformation.
4.12
0.032
4.2
4.6
4.8
Improve information
accuracy after digital
transformation.
2.98
0.051
4.3
4.6
4.7
Enhance interaction
between departments
after digital
transformation.
3.67
0.041
4.5
4.7
4.8
Reduces time spent
completing tasks after
digital transformation.
3.25
0.043
4.4
4.6
4.7
Increase transparency
in operations after
digital transformation.
The results of the analysis of variance (ANOVA)
showed statistically significant differences in the
impact of digital transformation on the efficiency of
administrative processes between small, medium, and
large enterprises. Large enterprises scored higher in all
aspects, such as improved speed of performance,
information accuracy, and reduced time spent
completing tasks. Small enterprises, on the other hand,
showed lower performance, but the differences were
significant in some aspects, such as improved
information accuracy and speed of performance.
4.4
Linear Regression Analysis
4.4.1
Question:
How do investments in information technology and
digital transformation training affect improving the
efficiency of administrative processes?
Table 7: Results of the linear regression analysis between investments in information technology, digital
transformation training, and administrative process efficiency.
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American Journal Of Social Sciences And Humanity Research (ISSN: 2771-2141)
Investments In
Information
Technology
Digital
Transformation
Training
Efficiency Of
Administrative
Processes
Beta
Value
P-
Value
Phrase
0.65
0.52
4.6
0.65
0.0001
Improve performance
speed after digital
transformation.
0.62
0.58
4.7
0.63
0.0002
Improve information
accuracy after digital
transformation.
0.60
0.54
4.5
0.62
0.0003
Enhance interaction
between different
departments after
digital transformation.
0.66
0.55
4.8
0.64
0.0001
Reduces time spent
completing tasks after
digital transformation.
0.63
0.57
4.6
0.61
0.0002
Increase transparency
in operations after
digital transformation.
The results of the linear regression analysis show that
there is a strong impact of IT investments and digital
transformation training on improving the efficiency of
administrative processes. Both IT investments and
training have a positive and significant impact on
various aspects, such as improving performance speed,
information accuracy, interdepartmental interaction,
reducing time spent, and increasing transparency. The
significant values (P-values) were less than 0.05 in all
cases, indicating that these factors have a significant
impact on improving administrative efficiency.
4.5
Descriptive Analysis
4.5.1
Question:
What are the statistical distributions of the data on the
impact of digital transformation on the efficiency of
administrative processes?
Table 8: Descriptive Distribution of Data on the Impact of Digital Transformation on the Efficiency of
Administrative Processes
Minimum
Maximum
Average
Standard
Deviation
Phrase
3.5
5.0
4.57
0.64
Improving performance speed after digital
transformation.
3.7
5.0
4.60
0.61
Improving information accuracy after digital
transformation.
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American Journal Of Social Sciences And Humanity Research (ISSN: 2771-2141)
3.6
5.0
4.54
0.63
Enhancing interaction between different
departments after digital transformation.
3.8
5.0
4.58
0.62
Reducing the time required to complete tasks
after digital transformation.
3.5
5.0
4.53
0.60
Increasing transparency in operations after
digital transformation.
Through descriptive analysis, significantly higher
average values were found across all studied aspects,
such as improving performance speed.
CONCLUSION
The digital transformation process in administrative
institutions is considered one of the most critical
transformations in the current era, as it represents a
fundamental step toward improving administrative
performance and enhancing efficiency within various
institutions. Through an analysis of previous studies, it
became clear that digital transformation offers
significant opportunities to improve performance and
achieve better results in service delivery, whether in
the public or private sectors. Studies have shown that
digital transformation contributes to accelerating
operations, reducing costs, improving quality, and
enhancing organizations' ability to innovate and adapt
to rapid changes in the work environment.
However, digital transformation remains a challenge
that requires careful planning, investment in
technology, and continuous development of human
resources. Despite the numerous benefits of digital
transformation, there are challenges, such as
resistance to change, a lack of technical skills, and
challenges related to technical infrastructure. This
requires organizations to be prepared to confront
these challenges and find innovative solutions. Results
1
. Improving administrative performance: Studies have
shown that digital transformation significantly
improves
administrative
performance
within
organizations, both by accelerating procedures and
improving efficiency in service delivery.
2
. Reducing costs: Digital transformation helps
organizations reduce operational costs by automating
processes and reducing the need for human resources
in some areas.
3
. Enhancing innovation: Organizations that have
adopted digital transformation have demonstrated a
greater ability to innovate and provide new solutions
that meet customer needs and market changes.
4
. Challenges in implementation: Despite the
significant benefits of digital transformation, there are
challenges related to sound strategic planning, a lack of
technical skills, and cultural resistance to change within
some organizations.
RECOMMENDATIONS
1
. Develop clear strategies for digital transformation:
Organizations
must
develop
well-thought-out
strategies to improve the digital transformation
process, including setting goals, selecting appropriate
technological tools, and setting a timeline for
implementing the transformation.
2
. Invest in employee training: Organizations must
invest in training and developing their human
resources to enable them to adapt to digital changes
and use modern technologies effectively.
3
. Involving Leadership in Digital Transformation: The
organization's leadership should be part of the digital
transformation process, motivating, guiding, and
providing the necessary support to achieve
transformation goals.
4
. Improving Technical Infrastructure: Organizations
must have an advanced technical infrastructure that
effectively supports digital transformation, such as
cloud-based systems and cybersecurity.
5
. Keeping Up with Constant Change: As technology
evolves, organizations must keep pace by continually
updating their systems and adopting new digital
solutions that align with market requirements and
technological developments.
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