American Journal Of Social Sciences And Humanity Research
106
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VOLUME
Vol.05 Issue05 2025
PAGE NO.
106-109
10.37547/ajsshr/Volume05Issue05-25
Social Factors of Education Quality Management System
Implementation
Alikarieva Alokxon
Associate Professor Department of Sociology of the National University of Uzbekistan, Doctor of Sociology, Uzbekistan
Received:
24 March 2025;
Accepted:
20 April 2025;
Published:
22 May 2025
Abstract:
The quality management system is an administrative-managerial tool consisting in the formalization of
actions by developing standards designed to coordinate the interaction of employees and controlling their
implementation in order to ensure the compliance of the parameters of the activities of higher educational
institutions with the established requirements. In the article, the author examines the features of the quality
management system in the management mechanism of higher education institutions; the relationship between
the expected results of its implementation and implementation, as well as conducted a sociological study and
presented the results of the analysis in order to study the attitude of the faculty and staff of the university to this
management resource.
Keywords:
Quality, management, system, higher education institution, teachers, management, survey,
respondent, assessment, consumer.
Introduction:
The development of an increasing system
of integrative processes and information to an
international level in the context of globalization, the
sharp change in the attitude towards social
management of increased competition towards useful
increases social adaptation in the management system.
The perfection of social process management requires
the improvement of the collection system by
reproducing and analyzing the information of the
educational system in the current conditions.
Main part
The quality management system is an administrative-
managerial tool consisting in the formalization of
actions by developing standards designed to
coordinate the interaction of employees and
controlling their implementation in order to ensure the
compliance of the parameters of the activities of higher
educational
institutions
with
the
established
requirements. So, education as a field of Educational
Services is the main, targeted component of any
university, they provide educational services. In this
regard, it is the most important criterion for assessing
the educational activities of a foreigner.
According to economists-scientists, in the conditions of
a market economy, the need to introduce an effective
system of organization management, which ensures a
constant improvement of the production process, the
implementation of measures to increase the
competitiveness of both the product and the entire
organization, is becoming increasingly important. The
modern “management s
ystem should not only be able
to respond to a changing situation and correct the
miscalculations allowed, but also increase the pace of
development of the Company” [1].
Based on the analysis of the formation and
development of the quality management system, we
will be able to determine some laws. Let's consider the
quality management system at the micro and
macrosociological level. The microsociological level is
the implementation of a quality system in one
separately obtained enterprise. T.V. Grekhova in his
dissertation work on sociology, grekhova noted:
“modern organizations are constantly looking for ways
to develop themselves in order to be successful and
life-resistant, and at present, one of the most universal
methods of organizational development is the quality
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American Journal Of Social Sciences And Humanity Research (ISSN: 2771-2141)
management system. A well
–
structured and
efficiently functioning quality management system in
an organization is a powerful tool for improving the
overall efficiency of a business organization and, as a
result, improving the quality of goods and services,
reducing the cost of manufactured products and
reducing the cost. Therefore, the creation and constant
improvement of the quality management system is one
of the most important competitive advantages that
lead the company to success, and strengthening its
position in the market allows the organization to
increase the well-being of its employees, ensure social
guarantees, and ultimately increase their confidence in
the future through this” [2].
METHODOLOGY
The need for management is related to the dynamics of
the managed system. As the management theory
literature states, if any system can always be in the
same state, then there is no need for management. The
meaning of management is to influence the dynamic
system in order to make certain changes. The problems
of reflexive management are covered in the works of
T.M.Davidenko,
B.C.Lazarev,
M.M.Potashnik,
P.I.Tretyakov, T.N.Shamova [3].
The process of reflexive management of education, in
particular, the educational institution, and is associated
with factors affecting the development of the
individual, in which the meaning of actions is realized,
the need for targeted transformational activity is
realized.
Deep
self-awareness
leads
to
the
development of the following processes: “self –
awareness
–
self
–
expression
–
self-affirmation
–
self-
expression
–
self-
control”. In the process of managing
the development of an educational institution, analysis
and diagnostics are important in the organization of
consulting activities, on the basis of which a consulting
process or a project for the development of an
educational institution is planned and organized. In
this, reflexive management is based on self-analysis,
self-assessment. Professors will have to accurately
assess the results of their activities by external experts
on indicators that analyze the activities of the
institution [4,5].
In recent years, the most important trend in the
development of educational quality management,
which determines the essence of educational quality
management, is a systematic approach, which is
considered not only a type of methodological research,
but also a modern method of management thinking
that allows providing holistic and integrated
educational management in a complex dynamic
environment.
RESULTS
Any management system should not only take into
account the official indicators and activity results, but
should turn to the analysis of its real content. When it
comes to quality management in higher educational
institutions, it is clear that an objective assessment of
quality and overall management efficiency cannot be
obtained only on the basis of the results of checking the
necessary documents, the existence of a set of relevant
educational and methodological documents, etc., and
a comprehensive approach to determining quality
criteria is necessary.
Our pilot study showed that there are serious
difficulties for the introduction and implementation of
the quality management system in the management
system of higher educational institutions. Summarizing
the results of the research, it can be noted that several
factors can hinder the creation of a quality
management system in higher education. The purpose
of our research was to clarify the evaluation of the
content and effectiveness of the quality management
system in the university by professors and teachers, as
well as their attitude to this management resource and
the prospects of its implementation in higher education
institutions.
One of our tasks is to obtain information from
professors and teachers on the evaluation of the
effectiveness of the quality management system at the
university, taking into account the experience and
traditions of foreign higher education, from the point
of view of local peculiarities, to determine the
prospects for the quality management system and its
implementation in higher educational institutions.
The research was conducted in the higher educational
institutions of our republic in March-October 2022. 612
respondents from higher educational institutions took
part in the research. The survey questionnaire
consisted of 25 questions, mainly about the university
and social, economic and other conditions, i.e. the
attitude of professors and teachers to the teaching
process, the quality of education at the university, the
level of satisfaction with the educational process, and
the problems of evaluating the quality management
system and its effectiveness.
Among the respondents, 74% of professors and
associate professors who have been working at the
university for more than 15 years, 26% of teachers and
senior teachers with 5 years or more of work
experience participated. The age of the respondents
was as follows: young teachers (up to 35 years old) -
46.5%, «mature» teachers over 35 years old - 53.5%.
Males and females accounted for 38% and 62%,
respectively.
When faculty and staff were asked about the quality
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American Journal Of Social Sciences And Humanity Research (ISSN: 2771-2141)
management system, it was found that 45% of them
had knowledge and the remaining 55% had partial
knowledge. In order for professors to be able to fully
assess the need for a new management resource, it is
necessary to introduce them to the experience in this
field, explain the essence and show what needs to be
done to make this resource work effectively. Most
theorists emphasize that the process of introducing a
quality management system in an organization should
begin with training. Rejection of innovations is often
associated with a misunderstanding of their nature and
purpose. At the initial stage of introducing the quality
management system to educational institutions, the
process of teaching its essence is often carried out on a
mandatory basis. A compelling factor can lead to
rejection of the idea itself.
Summarizing the results of the survey, it was shown
that the professors, staff, who have knowledge of the
quality management system, in general, positively
evaluated
the
achievements
of
the
quality
management system and formed very clear and
interesting answers, because the respondents also had
the opportunity to answer open-ended questions.
One of the main questions of the survey is «What do
you think «customer satisfaction» means in the quality
management system at the university?» is called, 41%
of respondents «consumers will have highly qualified
specialists», 35% of respondents «as students, parents,
employers, and the state, consumers have no objection
to the quality of higher education», 22% of
respondents «this is a term taken from the field of
economics , it cannot be related to education», and 2%
of the respondents did not answer. The consumer
today represents a unique invisible force for the
university that can significantly influence its destiny. In
fact, the consumer in the quality management system
for the field of higher education is understood as the
employer, the state and society as a whole, as well as
the student and his parents. Answering the question,
22% of the respondents definitely disagreed with the
idea that the term «consumer» should be used in
higher education. After all, when it comes to education,
training, worldview formation, it is difficult to connect
these processes with the concept of «consumer». In
our opinion, this is due to the interpretation of
education as a service in modern conditions. However,
we noted above that such an interpretation should be
supplemented with meaningful features.
Respondents were asked, «In your opinion, what
factors can have a negative impact on the
implementation of the quality management system at
the university?» we asked the question and received
the following answers: «there is no methodology
adapted to the higher education system for the
introduction of the quality management system at the
university» - 41%, «the lack of knowledge of the
management and employees of the university in the
field of the quality management system» - 38%, «the
introduction of the quality management system of the
university not ready» -56%, «lack of organic
communication between the university management
and employees» - 28%, «I have trouble answering» -
5%, «other factors» - 2%. In answering this question,
experts were not limited in choosing any factor.
Analyzing the obtained data, we can conclude that all
the above factors can affect the implementation of the
quality management system at the university to one
degree or another. There are, of course, certain
difficulties in the direct application of quality
management system standards in universities. The
system of quality management system standards
developed for manufacturing enterprises is not
adapted to the specific characteristics of the relevant
field of education and is not very developed. We also
emphasize that when talking about education, it is
necessary to understand the nature and purpose of this
social phenomenon. Its result is not a technical product
or an inanimate object, but an intellectually prepared
culturally and spiritually formed person.
Respondents were asked «Does the introduction of the
quality management system at the university affect the
improvement of the quality of education?» when we
asked the question, 10% of them «definitely have an
impact», 31% «have an impact, because the quality
management system is aimed at meeting the needs of
consumers», 39% «have only a partial impact, because
the quality of education does not depend only on how
eff
ective the management is at the university ”, 12%
marked “no effect, because formalization and
documentation of all processes cannot improve the
quality of education”, 7% marked “no effect at all”, and
the rest were difficult to answer.
The quality of education is perceived differently by
everyone. Some believe that the main quality of
education is the satisfaction of consumer needs, while
others see it as the presence of developed professional
and general cultural competences. In this article, we
presented data from sociological surveys conducted to
determine the attitude of the population to the quality
of education. Our survey confirmed the versatility and
multi-value of this concept. This was also reflected in
the respondents' answers to the given question.
CONCLUSIONS
Higher education is one of the most important factors
of economic, spiritual and social development of
society, because it is necessary to rely on the scientific
and intellectual potential of our country to accelerate
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American Journal Of Social Sciences And Humanity Research (ISSN: 2771-2141)
economic and social growth. This, in turn, should serve
as a condition for the development of innovative
economy and social development of society [6].
To achieve success in the modern world, to enter the
global educational space, higher education institutions
must solve the issue of using new management
technologies. This allows them to be competitive, to
improve the culture and efficiency of their work, which
serves the further development and well-being of the
university.
Today, there are different approaches to managing
universities. Effective management tools include the
quality management system, which can serve as an
effective element of innovative management of the
university,
taking
into
account
the
specific
characteristics of the educational sector, as well as the
existing traditions and experience of the higher
educational institution.
By taking into account and supplementing the opinions
of a number of quality management system
researchers, the concept of quality management
system through the methodology of active activity can
be defined as follows: it is from the formalization of
actions by developing standards designed to
coordinate the interaction of employees to ensure the
compliance of university activity parameters with
established requirements and monitoring their
implementation. is a management tool.
The analysis of the conducted research made it possible
to formulate the following fundamental principles
necessary for quality management in higher
educational institutions:
1. Quality management should be multi-level and its
main
component
should
be
education
and
development of students. This principle includes the
use of various methods (tests, questionnaires, etc.) to
determine the quality of education.
2. Quality management programs should include
research and analysis of results. The results must be
interpreted, analyzed and stored. Therefore, quality
management is useful in the future, when comparing
results that differ over time.
3. Quality management programs must be realistic. It is
clear that quality management must start with realistic
expectations in terms of achieving the intended goals.
4. The goals of higher educational institutions should
correspond to its resources.
5. The main advantage of quality management results
is that it provides information that is not available in
any other way, but is necessary for decision making.
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