Volume 04 Issue 05-2024
137
International Journal of Advance Scientific Research
(ISSN
–
2750-1396)
VOLUME
04
ISSUE
05
Pages:
137-143
SJIF
I
MPACT
FACTOR
(2022:
5.636
)
(2023:
6.741
)
(2024:
7.874
)
OCLC
–
1368736135
A
BSTRACT
This article reveals the institutional foundations of the education quality management system. In the era
of globalization, the growing trend of science, education and intercultural integration reinforces the social
need to apply an innovative approach in all areas. The radical reforms taking place in New Uzbekistan in
recent years have revealed a number of theoretical and practical problems that are of great importance for
the development of the education system. For this reason, the theory and practice of social management of
the quality of education puts on the agenda the development of promising discursive approaches to
achieving the effectiveness of education, and the determination of the main directions for modernizing this
process.
K
EYWORDS
Management, system, higher education, education, institutional, social mechanism, quality of education,
subsystems, methods.
I
NTRODUCTION
In the context of current reforms, there is a need
to revise both the content of the social
management process and the goals, means and
methods of its implementation. After all, it is
Journal
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Copyright:
Original
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may be used under the
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attributes
4.0 licence.
Research Article
THE QUALITY MANAGEMENT SYSTEM OF EDUCATION IN
HIGHER EDUCATIONAL INSTITUTIONS
Submission Date:
May 21,
2024,
Accepted Date:
May 26, 2024,
Published Date:
May 31, 2024
Crossref doi:
https://doi.org/10.37547/ijasr-04-05-26
Alikarieva Alokhon
Candidate of Social Sciences, doctoral student of the Department of Sociology of the National University of
Uzbekistan, Uzbekistan
Volume 04 Issue 05-2024
138
International Journal of Advance Scientific Research
(ISSN
–
2750-1396)
VOLUME
04
ISSUE
05
Pages:
137-143
SJIF
I
MPACT
FACTOR
(2022:
5.636
)
(2023:
6.741
)
(2024:
7.874
)
OCLC
–
1368736135
important to understand to what extent modern
approaches to the science of social management
can be applied in the field of Education, What
promising ideas in this regard are integrated into
the activities of specialists and leaders of the
social management system of education as a
social necessity.
M
ETHODOLOGY
The purposeful management of society also
provides reliable protection to the nature of our
people from irrational moods that have passed
from the past as a negative heritage, that is, from
a deep feeling of reality, from living in a state of
ignorance without realizing the processes taking
place, changes, external and internal dangers, the
famous sociologist scientist M.B.Bekmurodov [1].
n this research work we are guided by the
provisions of the Russian scientist S.E. Turkulets
and use the concept of social management: social
management is a special type of activity that is a
means of maintaining the integrity of a complex
social system, its alternative functioning and
development. The most important aspects in this
definition are two: maintaining the integrity and
alternative development of the social system [2].
As rightly noted by the Russian scientist
M.V.Rubtsova, the concept of «management» in
sociology is «one of the rarely studied social
phenomena. Despite the frequent use of the term
«governance» in scientific and political
discussions, its theoretical basis and analysis are
rare» [3]. However, some researchers have tried
to define this concept. For example, according to
the
opinion
of
the
Russian
scientist
M.S.Solodkaya: «management in alternative
management theory means management of a
management object in sociology for a certain set
of «input» parameters and «controls» reflected in
the model of the management object, usually
called a system. understood. If the object reaches
the given values of the parameters defined in the
sense of the quality criteria, which is the target
model, then it is controlled» [4].
However, according to the Russian scientist N.V.
Mizin, "if among all the influences that affect the
object (process), there is any possibility of
contributing to the achievement of the goal, then
it is manageable" [5]. The thinker A.I. Prigogine,
within the framework of the synergetic paradigm,
believes that management is understood as the
level of control that the managing subsystem of
any organizational integrity exercises in relation
to the manager, as well as the level of autonomy
that the managed subsystem maintains in relation
to the manager [6]. It is extremely important for
us to determine not any, but the essence of
management of a social system. In this regard, the
Russian scientist A.V. Tikhonov believes that
management is the level of influence on social
interaction of management relations or contacts
in the process of joint activities of people, which
can be high, medium or low" [7].
The management of social objects and, in general,
processes is the main problem of the sociology of
management. Noted sociologist A.J. Kholbekov
argues that for the first time, the sociology of
governance has made the problem of governance,
the problem of mechanisms for determining
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(ISSN
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VOLUME
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Pages:
137-143
SJIF
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(2022:
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(2023:
6.741
)
(2024:
7.874
)
OCLC
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1368736135
control boundaries and keeping social processes
within these boundaries more important, more
comprehensive than achieving useful goals,
without destroying social processes [8].
Summarizing the above points, we believe that it
is reasonable to conclude that M.V.Rubsova
«governance is the quality of governing and
governed subjects and the relationship between
them, which allows them to organize social life
using governing institutions» [9]. So, in sociology,
management in the educational system is not only
the ability of an educational institution to quickly
adapt to changing social conditions, actively
develop, improve the quality of its activities,
increase its competitiveness, but also has an
interactive effect in the process of educational
activities. should also be considered as a
characteristic of the controlling and controlled
entities.
MAIN PART
Another key concept that is important in our
research work - quality management system
(QMS) - requires precision and detailed
interpretation. According to the traditional
definition, the quality management system (QMS)
is defined as a set of interrelated and interacting
elements, their purpose, structure, composition
of elements, relationships between them
characterized by and intended to ensure the
quality of the organization's products or services
From the point of view of management theory, the
quality management system is the management
of organizational activities, resources, including
the intellectual potential of employees, in order to
improve processes and produce quality goods
and services to meet the needs of society. Before
formulating the author's definition of this
concept, it is necessary to determine the specific
characteristics of this management tool and study
the practice of its implementation.
Analyzing the directions of studying the essence
and specific features of social management, it
should be noted that in terms of modern
qualitative changes, it is necessary to move from
the subject-object principle of management to the
subject-subject principle.
«The task of social management is not to create an
innovative strategy and forcefully implement it
(subject-object approach), but to identify
innovative sources throughout the organization,
to quickly and constructively support useful
innovative ideas, and to adapt them to different
fields. is to focus. This is impossible without
activating the interaction of the governing and
governed subjects ...» [10].
Considering the essence of the quality
management system (QMS), we need to
determine the content of this management
resource, its social purpose, history of formation,
forms and methods of implementation. This
allows us to determine how much this resource
should be used for higher education. According to
economists-scientists, the need to introduce an
effective system of management of organizations
that ensures the continuous improvement of the
production process and the implementation of
measures to increase the competitiveness of both
the product and the entire organization in the
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International Journal of Advance Scientific Research
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VOLUME
04
ISSUE
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Pages:
137-143
SJIF
I
MPACT
FACTOR
(2022:
5.636
)
(2023:
6.741
)
(2024:
7.874
)
OCLC
–
1368736135
conditions of the market economy is becoming
more and more important. A modern
«management system should not only be able to
respond to the changing situation and correct
miscalculations, but also increase the company's
development rate» [11].
The total quality management (TQM) system was
aimed at continuous improvement of the
activities of enterprises and institutions,
assuming the high quality of the work of all
departments of the organization. The main
elements of the total quality concept are: quality
assurance, quality policy, quality improvement,
quality planning and total quality control. The
role of employees in the operation and
management of the organization will increase.
They are continuously trained throughout their
time in the organization. They actively participate
in the management of the organization and use
freedom in the process of performing tasks. In
this way, the organization uses the creative
potential of employees, giving them opportunities
to
show
initiative,
inventiveness
and
independence. Total quality management (TQM)
allows to improve not only product quality, but
also the interaction of all participants in the
production and consumption of products and
services.
Today, ISO 9000 series standards are accepted as
national standards by many countries of the
world. However, these standards are not the only
ways to promote the concept of TQM, of course. In
the field of quality, there are various awards and
incentives that are different from regular
competitions. Now they can be seen as a tool for
managing and improving organizations. One of
the most famous awards is the Japanese Deming
Award, the American M. Baldrige Quality Award,
the European Quality Award (EFQM) and the
Russian Quality Award. Currently, the number of
enterprises in the world implementing quality
management systems is increasing, and at the
same time, their corporate culture and
management methods are also changing. The
implementation of quality management systems
(QMS) helps to initiate the process of continuous
improvement of the management system and the
enterprise as a whole.
Japanese companies have a unique practice of
hiring for life, which turns a contract worker into
an employee. Continuing education as part of the
technological process ensures the competence
and personal development of employees. The
practice of using specialists in various jobs is used
in the enterprise. It allows employees to learn
about their own or new careers, as well as to build
relationships
between
departments
of
organizations and increase opportunities to use
their skills. Each employee of the company is
unique and deserves attention and respect.
A strict hierarchy is observed in the American
state governance model. Unlike the Japanese, it
only takes into account the interests of the
organization, and not the interests of the
employees. In this model, workers are clearly
divided into employees who carry out productive
activities, as well as employees of mental labor,
which, as a rule, increased productivity. Quality
control is carried out by inspection inspectors at
US enterprises. The employee's salary is paid only
Volume 04 Issue 05-2024
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International Journal of Advance Scientific Research
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2750-1396)
VOLUME
04
ISSUE
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Pages:
137-143
SJIF
I
MPACT
FACTOR
(2022:
5.636
)
(2023:
6.741
)
(2024:
7.874
)
OCLC
–
1368736135
for his personal contribution to production,
independent of the activities of the entire
company.
European and Russian organizations are creating
a quality management system based on ISO
standards. It combines the management systems
of the American and Japanese countries, and its
correct use can be an important tool for
competitiveness. Despite the fact that the same
quality management system was used in Europe
and Russia, it did not give the desired result in
Russia. Scientists involved in the comparative
analysis of these systems say that «in the West,
the philosophy of quality has successively passed
through the stages of selection, quality control,
and quality assurance, and has adopted the form
of total quality management».
Based on the analysis of the formation and
development of the quality management system,
we will be able to determine some laws. We will
consider SBT at the micro- and macro-
sociological level. The micro-sociological level is
the implementation of a quality system in a single
enterprise. Russian sociologist T.V.Grekhova
noted the following: "modern organizations are
always looking for ways to develop themselves in
order to be successful and sustainable, and one of
the most universal methods of organizational
development at the moment is the quality
management system (QMS). A well-structured
and effective QMS in the organization is a
powerful tool for increasing the overall efficiency
of the business organization and, as a result,
improving the quality of goods and services,
reducing the cost of manufactured products, and
reducing costs. Therefore, the creation and
continuous improvement of the quality
management system is one of the most important
competitive advantages that bring the company
to success, and strengthening its position in the
labor market allows the organization to increase
the well-being of its employees, provide social
guarantees and, ultimately, increase their
confidence in the future» [12].
In our opinion, this is only possible if the whole
team can understand and agree to the general
management policy, listen to everyone, and take
into account the opinion of each employee. In fact,
we are talking about actual democracy within a
particular
organization.
Certain
general
democratic principles applicable to a particular
organization must be implemented, and only then
will the improvement of its activities be a
legitimate result of the implementation of QMS. If
we consider these principles on the example of a
separate organization, then we will first of all talk
about the team as a source of power, the team's
control over the organization's resources, the
right to form a team, the role of initiative groups,
and the creation of internal regulatory documents
with the participation of the team.
The macro-sociological level is the introduction of
a quality management system throughout the
country. Our national policy in the field of quality
should ensure the formation of the attitude of the
state and society to the problem of quality
improvement as there is no alternative, and as the
main factor of the further development of our
republic. The current situation requires the
country to take actions aimed at increasing the
Volume 04 Issue 05-2024
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International Journal of Advance Scientific Research
(ISSN
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2750-1396)
VOLUME
04
ISSUE
05
Pages:
137-143
SJIF
I
MPACT
FACTOR
(2022:
5.636
)
(2023:
6.741
)
(2024:
7.874
)
OCLC
–
1368736135
competitiveness of products and services in
domestic and foreign markets.
C
ONCLUSION
In conclusion, it can be said that operating in
today's rapidly changing market conditions
requires a new look at the issue of quality
management.
A
developed
competitive
environment, in turn, requires continuous
improvement of the quality of products and
services, and is of great importance in
determining the competitiveness of their
providers.
Therefore, QMS is a management tool that
consists of formalizing the work performed by
developing standards and monitoring their
implementation, and is designed to coordinate
the interaction of employees to ensure the
compliance of the activities of of higher education
institutions with the established requirements.
Thus, the composition of the QMS can be divided
into the following two main subsystems:
✓
the subsystem of the regulatory-control
stage, within which the documents necessary for
the activity of higher education institutions are
prepared (control of the implementation of the
norms that describe the basic processes and
activities);
✓
ensures the correct order of interaction
between employees and departments and
interactions between employees of the
administration of higher education institutions
during the implementation of the main functions
inherent in the subsystem of communication and
coordination.
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SJIF
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