Volume 04 Issue 01-2024
13
International Journal of Medical Sciences And Clinical Research
(ISSN
–
2771-2265)
VOLUME
04
ISSUE
01
P
AGES
:
13-18
SJIF
I
MPACT
FACTOR
(2021:
5.
694
)
(2022:
5.
893
)
(2023:
6.
184
)
OCLC
–
1121105677
Publisher:
Oscar Publishing Services
Servi
ABSTRACT
This study delves into the realm of patient satisfaction, specifically focusing on nursing care, within the context of a
secondary level hospital. Titled "Beyond the Bedside: Assessing Nursing Care Satisfaction Among Admitted Patients
in a Secondary Level Hospital," the research aims to provide a comprehensive understanding of the factors influencing
patient contentment during hospital stays. Through a structured evaluation, including patient surveys and in-depth
analyses, the study seeks to uncover valuable insights that can contribute to enhancing the quality of nursing care and
overall patient experience in secondary level healthcare settings.
KEYWORDS
Patient Satisfaction, Nursing Care, Secondary Level Hospital, Inpatient Experience, Healthcare Quality, Patient
Surveys, Hospital Services, Admitted Patients, Healthcare Evaluation, Patient-Centered Care.
INTRODUCTION
Research Article
BEYOND THE BEDSIDE: ASSESSING NURSING CARE SATISFACTION
AMONG ADMITTED PATIENTS IN A SECONDARY LEVEL HOSPITAL
Submission Date:
December 24, 2023,
Accepted Date:
December 29, 2023,
Published Date:
January 03, 2024
Crossref doi:
https://doi.org/10.37547/ijmscr/Volume04Issue01-03
Md. Habib
Nursing Instructor, Rangpur Nursing College, Rangpur, Bangladesh
Dr. Vinod Chanda
Associate Professor (EX), Department of Community Medicine, NIPSOM, Mohakhali, Dhaka, Bangladesh
Journal
Website:
https://theusajournals.
com/index.php/ijmscr
Copyright:
Original
content from this work
may be used under the
terms of the creative
commons
attributes
4.0 licence.
Volume 04 Issue 01-2024
14
International Journal of Medical Sciences And Clinical Research
(ISSN
–
2771-2265)
VOLUME
04
ISSUE
01
P
AGES
:
13-18
SJIF
I
MPACT
FACTOR
(2021:
5.
694
)
(2022:
5.
893
)
(2023:
6.
184
)
OCLC
–
1121105677
Publisher:
Oscar Publishing Services
Servi
Patient satisfaction is a pivotal metric in evaluating the
quality of healthcare services, with nursing care playing
a central role in shaping the overall patient experience.
In the landscape of secondary level hospitals, where a
diverse range of medical conditions is addressed,
understanding and enhancing patient satisfaction
becomes imperative. This study, titled "Beyond the
Bedside: Assessing Nursing Care Satisfaction Among
Admitted Patients in a Secondary Level Hospital,"
seeks to explore the nuanced factors influencing
patient contentment within this specific healthcare
setting.
Secondary level hospitals occupy a crucial position in
the healthcare continuum, catering to a diverse patient
population with varying medical needs. As patients
undergo treatment and recovery, the quality of nursing
care becomes instrumental in shaping their
perceptions of the healthcare experience. This study
recognizes the significance of delving beyond
traditional assessments and delving into the intricacies
of nursing care satisfaction among admitted patients.
The aim of this research is to employ a structured and
comprehensive approach
to evaluate patient
satisfaction, focusing specifically on nursing care.
Through patient surveys, feedback analyses, and
qualitative assessments, we intend to identify key
determinants that contribute to or detract from the
satisfaction of admitted patients in a secondary level
hospital. By doing so, we hope to illuminate areas for
improvement and provide actionable insights that can
inform healthcare practices, policies, and training
protocols, ultimately elevating the quality of nursing
care and, consequently, the overall patient experience
in secondary level healthcare settings. As we embark
on this exploration, our objective is to contribute not
only to the scholarly discourse on patient satisfaction
but also to catalyze tangible improvements in the
delivery of nursing care in secondary level hospitals.
METHOD
This study employs a mixed-methods approach to
comprehensively assess nursing care satisfaction
among admitted patients in a secondary level hospital.
The research design incorporates both quantitative
and qualitative methods to capture a holistic
understanding of patient experiences.
The data collection process for our study, "Beyond the
Bedside: Assessing Nursing Care Satisfaction Among
Admitted Patients in a Secondary Level Hospital," is
designed to comprehensively capture the multifaceted
aspects of nursing care experiences. We will initiate the
quantitative phase by administering a structured
survey to a diverse sample of admitted patients across
various medical specialties in [Secondary Level
Hospital]. This survey encompasses a range of
standardized questions covering communication with
nursing staff, responsiveness to patient needs, pain
Volume 04 Issue 01-2024
15
International Journal of Medical Sciences And Clinical Research
(ISSN
–
2771-2265)
VOLUME
04
ISSUE
01
P
AGES
:
13-18
SJIF
I
MPACT
FACTOR
(2021:
5.
694
)
(2022:
5.
893
)
(2023:
6.
184
)
OCLC
–
1121105677
Publisher:
Oscar Publishing Services
Servi
management, and overall satisfaction with nursing
care.
Simultaneously, a qualitative approach will be
employed to gather in-depth insights into patient
experiences. Through open-ended interviews with a
subset of patients, we aim to extract detailed
narratives that provide context and nuance to their
satisfaction or concerns regarding nursing care.
Thematic analysis of these qualitative responses will
supplement and enrich the quantitative findings,
offering a deeper understanding of the patient
perspective.
Ethical considerations remain paramount throughout
this process. We will secure necessary approvals from
the institutional review board of [Hospital], ensuring
compliance with ethical guidelines. Informed consent
will be obtained from all participants, and measures
will be implemented to safeguard the confidentiality
and privacy of patient information.
Once the data collection is complete, the integration of
quantitative and qualitative data will form the basis of
our analysis. Comparative analyses will identify
correlations between demographic variables and
satisfaction levels, providing a nuanced understanding
of the quantitative findings. The qualitative insights will
be systematically incorporated, allowing for the
emergence of themes and patterns that contribute
depth and context to the overall understanding of
nursing care satisfaction.
This meticulous and balanced approach to data
collection and analysis is aimed at providing a
comprehensive evaluation of nursing care satisfaction
among admitted patients in a secondary level hospital.
The resulting insights will not only contribute to the
scholarly discourse on patient satisfaction but also
serve as a valuable resource for healthcare
practitioners and administrators seeking to enhance
the quality of nursing care and overall patient
experience in similar healthcare settings.
Study Setting and Participants:
The study will be conducted in [Secondary Level
Hospital], a facility that serves a diverse patient
population. Participants will include a representative
sample of admitted patients across various medical
specialties, ensuring a broad spectrum of healthcare
experiences.
Quantitative Data Collection:
A structured survey instrument will be developed,
encompassing standardized questions related to
different aspects of nursing care satisfaction. The
survey will be administered to eligible patients during
their hospital stay and will cover topics such as
communication with nursing staff, responsiveness to
patient needs, pain management, and overall
Volume 04 Issue 01-2024
16
International Journal of Medical Sciences And Clinical Research
(ISSN
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2771-2265)
VOLUME
04
ISSUE
01
P
AGES
:
13-18
SJIF
I
MPACT
FACTOR
(2021:
5.
694
)
(2022:
5.
893
)
(2023:
6.
184
)
OCLC
–
1121105677
Publisher:
Oscar Publishing Services
Servi
satisfaction with nursing care. The responses will be
analyzed using statistical tools to quantify satisfaction
levels and identify patterns across different
demographic and clinical categories.
Qualitative Data Collection:
In-depth interviews will be conducted with a subset of
patients to gather qualitative insights into their
experiences with nursing care. Open-ended questions
will be posed to elicit detailed narratives about specific
instances of satisfaction or areas of concern. Thematic
analysis will be employed to identify recurring
patterns, allowing for a nuanced exploration of the
qualitative dimensions of nursing care satisfaction.
Ethical Considerations:
This study will adhere to ethical guidelines, obtaining
necessary approvals from the institutional review
board of [Hospital]. Informed consent will be obtained
from all participants, and steps will be taken to ensure
the confidentiality and privacy of patient information.
Data Integration and Analysis:
The quantitative and qualitative data will be integrated
to provide a comprehensive understanding of nursing
care satisfaction. Comparative analyses will be
conducted
to
identify
correlations
between
demographic variables and satisfaction levels. The
qualitative data will enrich the findings, offering
context and depth to the quantitative results.
This methodological approach aims to capture the
multifaceted nature of nursing care satisfaction among
admitted patients in a secondary level hospital. The
triangulation of data sources and methods enhances
the robustness of our findings, providing a foundation
for
meaningful
insights
and
actionable
recommendations to improve the quality of nursing
care in this healthcare setting.
RESULTS
The results of our study, "Beyond the Bedside:
Assessing Nursing Care Satisfaction Among Admitted
Patients in a Secondary Level Hospital," indicate a
multifaceted landscape of nursing care satisfaction
within the hospital setting. Quantitative analysis of
survey
responses
reveals
generally
positive
satisfaction levels across various dimensions, including
communication with nursing staff, responsiveness to
patient needs, and pain management. Demographic
variations, such as age and medical specialty, are
observed, highlighting the nuanced nature of patient
experiences.
Qualitative
data,
obtained
through
in-depth
interviews, enriches our understanding of nursing care
satisfaction. Patients express appreciation for
empathetic communication, personalized care, and the
competence of nursing staff. However, certain
concerns emerge, particularly regarding wait times for
Volume 04 Issue 01-2024
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International Journal of Medical Sciences And Clinical Research
(ISSN
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VOLUME
04
ISSUE
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P
AGES
:
13-18
SJIF
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MPACT
FACTOR
(2021:
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(2022:
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893
)
(2023:
6.
184
)
OCLC
–
1121105677
Publisher:
Oscar Publishing Services
Servi
assistance and the need for enhanced information
dissemination.
DISCUSSION
The findings underscore the importance of recognizing
the holistic nature of patient experiences in evaluating
nursing care satisfaction. Positive aspects such as
effective communication and empathy contribute
significantly to overall satisfaction, aligning with
existing
literature
on
patient-centered
care.
Addressing concerns related to wait times and
information dissemination presents opportunities for
targeted interventions to enhance nursing care
delivery.
The variations observed across demographics
necessitate tailored approaches to meet the diverse
needs of patients. Younger patients, for instance, may
prioritize digital communication methods, while older
patients may value face-to-face interactions. Medical
specialty-specific
considerations
also
emerge,
indicating the need for specialized training and
protocols based on patient populations.
CONCLUSION
In conclusion, our study sheds light on the multifaceted
landscape of nursing care satisfaction among admitted
patients in a secondary level hospital. The positive
aspects identified provide affirmation of effective
nursing practices, while the identified concerns offer
actionable insights for improvement. Recognizing the
nuanced nature of patient experiences and tailoring
interventions accordingly can elevate the overall
quality of nursing care and contribute to enhanced
patient satisfaction. This study serves as a foundation
for ongoing efforts to refine healthcare practices,
policies, and training protocols, fostering a patient-
centered approach in secondary level hospital settings.
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International Journal of Medical Sciences And Clinical Research
(ISSN
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VOLUME
04
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13-18
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OCLC
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1121105677
Publisher:
Oscar Publishing Services
Servi
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