BEYOND THE ROUTE: UNRAVELING PASSENGER SATISFACTION WITH A DELPHI TECHNIQUE LENS IN THE ROAD TRANSPORT INDUSTRY
Keywords:
Abstract
This study goes beyond conventional assessments of passenger satisfaction in the road transport industry by employing the Delphi Technique. By leveraging the collective wisdom of industry experts through a structured, iterative process, the research aims to identify and unravel the nuanced factors influencing passenger satisfaction. Through a comprehensive analysis, the Delphi Technique offers a dynamic lens to explore and prioritize the multifaceted elements that contribute to a positive passenger experience. The findings provide actionable insights for stakeholders, operators, and policymakers, enhancing the understanding of key determinants that transcend traditional evaluations of road transport satisfaction.
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