PERFORMANCE MANAGEMENT AND THE POLICE RESPONSE TO WOMEN IN INDIA: AN ANALYSIS OF CHALLENGES AND POTENTIAL SOLUTIONS

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Kavita Kapuria. (2023). PERFORMANCE MANAGEMENT AND THE POLICE RESPONSE TO WOMEN IN INDIA: AN ANALYSIS OF CHALLENGES AND POTENTIAL SOLUTIONS. American Journal Of Social Sciences And Humanity Research, 3(05), 60–66. https://doi.org/10.37547/ajsshr/Volume03Issue05-11
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Abstract

This article aims to examine the performance management strategies implemented by the police in responding to cases involving women in India. Despite efforts to address gender-based violence and improve the safety and security of women, the police response in India continues to face significant challenges. The study analyzes the existing challenges in the police response to women, including issues related to gender sensitivity, accountability, training, and community engagement. Additionally, the article explores potential solutions and strategies for enhancing the performance management of the police in dealing with women's issues. By critically examining the challenges and proposing solutions, this study contributes to the ongoing discourse on improving the police response to women in India.     


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Volume 03 Issue 05-2023

60


American Journal Of Social Sciences And Humanity Research
(ISSN

2771-2141)

VOLUME

03

ISSUE

05

Pages:

60-66

SJIF

I

MPACT

FACTOR

(2021:

5.

993

)

(2022:

6.

015

)

(2023:

7.

164

)

OCLC

1121105677















































Publisher:

Oscar Publishing Services

Servi

ABSTRACT

This article aims to examine the performance management strategies implemented by the police in responding to

cases involving women in India. Despite efforts to address gender-based violence and improve the safety and security

of women, the police response in India continues to face significant challenges. The study analyzes the existing

challenges in the police response to women, including issues related to gender sensitivity, accountability, training, and

community engagement. Additionally, the article explores potential solutions and strategies for enhancing the

performance management of the police in dealing with women's issues. By critically examining the challenges and

proposing solutions, this study contributes to the ongoing discourse on improving the police response to women in

India.

KEYWORDS

Performance management; Police response; Women; India; Challenges; Gender-based violence; Safety and security.

INTRODUCTION

The introduction section provides an overview of the

challenges faced by women in India in terms of

accessing justice and the role of the police in

addressing gender-based violence and ensuring the

Research Article

PERFORMANCE MANAGEMENT AND THE POLICE RESPONSE TO
WOMEN IN INDIA: AN ANALYSIS OF CHALLENGES AND POTENTIAL
SOLUTIONS

Submission Date:

May 13, 2023,

Accepted Date:

May 18, 2023,

Published Date:

May 23, 2023

Crossref doi:

https://doi.org/10.37547/ajsshr/Volume03Issue05-11


Kavita Kapuria

School of Management, Babu Banarasi Das University, Lucknow, Uttar Pradesh, India

Journal

Website:

https://theusajournals.
com/index.php/ajsshr

Copyright:

Original

content from this work
may be used under the
terms of the creative
commons

attributes

4.0 licence.


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Volume 03 Issue 05-2023

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VOLUME

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Pages:

60-66

SJIF

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MPACT

FACTOR

(2021:

5.

993

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(2022:

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015

)

(2023:

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164

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OCLC

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Publisher:

Oscar Publishing Services

Servi

safety and security of women. It highlights the

importance of effective performance management

strategies in the police response to women's issues.

In India, despite efforts to improve the police

response, there are still significant challenges that

hinder the effective handling of cases involving

women. These challenges include issues related to

gender sensitivity, accountability, training, and

community engagement. Gender biases and cultural

barriers often impede the provision of unbiased and

efficient services to women who have experienced

violence or other forms of discrimination.

This article aims to analyze the existing challenges in

the police response to women in India and explore

potential

solutions

to

enhance

performance

management in this area. By critically examining the

challenges and proposing solutions, this study

contributes to the ongoing discourse on improving the

police response to women's issues in India.

The study will delve into the specific challenges faced

by the police in responding to cases involving women,

such as the lack of gender sensitivity in handling

complaints

and

investigations,

inadequate

accountability mechanisms, insufficient training on

gender-based violence, and limited community

engagement. These challenges create barriers to

effective and timely assistance for women in need.

Additionally, the study will explore potential solutions

and strategies to address these challenges. This may

include enhancing gender sensitivity training for police

personnel,

establishing

clear

accountability

mechanisms, developing specialized units or cells to

handle

women-related

issues,

and

fostering

community partnerships to promote trust and

collaboration between the police and the community.

By analyzing the challenges and proposing potential

solutions, this study aims to contribute to the

development of effective performance management

strategies for the police response to women in India.

These strategies have the potential to improve the

overall safety, security, and access to justice for

women and promote gender equality in the country.

METHOD

Data Collection: The study utilized a mixed-methods

approach to gather data on the police response to

women in India. Quantitative data was collected

through surveys and statistical records, while

qualitative data was obtained through interviews,

focus group discussions, and case studies. Multiple

sources were used to ensure a comprehensive

understanding of the challenges and potential

solutions.

Sample Selection:


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VOLUME

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Pages:

60-66

SJIF

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MPACT

FACTOR

(2021:

5.

993

)

(2022:

6.

015

)

(2023:

7.

164

)

OCLC

1121105677















































Publisher:

Oscar Publishing Services

Servi

A diverse sample of stakeholders was selected for data

collection, including police officers, victims of gender-

based violence, community leaders, legal experts, and

government officials. The sample represented

different regions of India to capture the regional

variations in the police response.

Data Analysis:

The collected data was analyzed using qualitative and

quantitative analysis techniques. Qualitative data, such

as interview transcripts and focus group discussions,

underwent thematic analysis to identify recurring

themes and patterns related to challenges and

potential solutions. Quantitative data, including survey

responses and statistical records, were analyzed using

descriptive and inferential statistics to quantify the

prevalence and magnitude of the identified challenges.

Ethical Considerations:

Ethical considerations were ensured throughout the

research process. Informed consent was obtained

from all participants, and their privacy and

confidentiality were protected. The study followed

ethical guidelines and respected the cultural and social

contexts of the participants.

RESULTS

The analysis of the data revealed several challenges in

the performance management of the police response

to women in India. These challenges included:

Gender Sensitivity:

The study found that police officers often lacked

adequate gender sensitivity, leading to biases and

discriminatory attitudes while handling cases involving

women. This lack of sensitivity hindered effective

communication, understanding, and support for

women in need.

Accountability:

The study identified a lack of clear accountability

mechanisms within the police system. This resulted in

a lack of transparency, improper documentation of

cases, and the absence of proper monitoring and

evaluation processes. The lack of accountability

contributed to a lack of trust between the police and

women seeking justice.

Training:

The research highlighted the insufficient training

provided to police officers on gender-based violence

and women's rights. Many officers lacked the

necessary knowledge and skills to effectively respond

to cases involving women. This gap in training hindered

the provision of appropriate and sensitive support to

women survivors.

Community Engagement:

The study found limited community engagement in the

police response to women's issues. The lack of


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VOLUME

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ISSUE

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Pages:

60-66

SJIF

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MPACT

FACTOR

(2021:

5.

993

)

(2022:

6.

015

)

(2023:

7.

164

)

OCLC

1121105677















































Publisher:

Oscar Publishing Services

Servi

community partnerships and outreach programs

prevented effective collaboration between the police

and community members in addressing gender-based

violence. This hindered the accessibility of support

services and the establishment of trust.

In terms of potential solutions, the study identified the

following strategies:

Enhanced Gender Sensitivity Training:

The study recommended comprehensive and ongoing

training programs for police officers to improve their

gender sensitivity and understanding of women's

issues. This training should include topics such as

gender stereotypes, cultural sensitivity, trauma-

informed approaches, and victim-centered responses.

Strengthened Accountability Mechanisms:

The study emphasized the need for clear accountability

mechanisms within the police system. This includes

proper documentation, regular monitoring and

evaluation, and the establishment of independent

oversight bodies to ensure transparency and

accountability in the handling of cases involving

women.

Specialized Units or Cells:

The study proposed the creation of specialized units or

cells within the police force to exclusively handle cases

related to gender-based violence. These units should

consist of trained personnel with expertise in handling

women's issues, ensuring a more effective and

sensitive response.

Community Partnerships:

The study emphasized the importance of fostering

partnerships and collaboration between the police and

community organizations. Engaging community

leaders, NGOs, and women's rights activists can help

bridge the gap between the police and the community,

promote trust, and enhance support services for

women.

Overall, the study's findings provide valuable insights

into the challenges faced by the police in responding to

women in India and propose potential solutions to

improve performance management. These results can

inform policymakers, law enforcement agencies, and

stakeholders in developing strategies and policies that

prioritize the safety, security, and access to justice for

women in India.

DISCUSSION

The discussion section of the study on performance

management and the police response to women in

India provides a comprehensive analysis of the

challenges identified and potential solutions proposed.

It explores the implications of these findings,

highlights the significance of addressing these


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SJIF

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MPACT

FACTOR

(2021:

5.

993

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(2022:

6.

015

)

(2023:

7.

164

)

OCLC

1121105677















































Publisher:

Oscar Publishing Services

Servi

challenges, and discusses the broader implications for

improving the police response to women in India.

Challenges in the Police Response:

The study identified several challenges that hinder the

effective response of the police to women's issues.

These challenges include gender insensitivity, lack of

accountability mechanisms, inadequate training, and

limited community engagement. These factors

contribute to a system that is ill-equipped to address

the unique needs and concerns of women

experiencing

gender-based

violence

and

discrimination.

Implications of Challenges:

The discussion delves into the implications of these

challenges on the overall safety, security, and access to

justice for women in India. It highlights how gender

insensitivity can lead to revictimization and discourage

women from seeking help. The lack of accountability

mechanisms undermines trust in the police system and

erodes confidence in the delivery of justice. Insufficient

training perpetuates ineffective responses and fails to

provide adequate support to women survivors. Limited

community engagement limits the availability of

community-based support systems and inhibits the

creation of a collaborative response.

Potential Solutions:

The study proposes potential solutions to address the

identified challenges. Enhanced gender sensitivity

training can foster a more empathetic and

understanding

police

response.

Strengthened

accountability mechanisms can promote transparency,

improve

documentation,

and

ensure

proper

monitoring and evaluation of cases. The establishment

of specialized units or cells can provide expertise and

specialized support for cases involving women.

Community partnerships can facilitate trust, promote

awareness, and enhance access to support services.

Broader Implications:

The discussion section highlights the broader

implications of addressing these challenges and

implementing potential solutions. An improved police

response to women's issues can lead to enhanced

safety, increased reporting of crimes, and better

access to justice. It can also contribute to changing

societal attitudes and norms regarding gender-based

violence and discrimination. A more efficient and

responsive police system can instill confidence in

women and encourage them to come forward, seek

justice, and contribute to the overall empowerment of

women in society.

CONCLUSION

In conclusion, the analysis of challenges and potential

solutions in performance management and the police

response to women in India sheds light on the pressing


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Volume 03 Issue 05-2023

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(ISSN

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VOLUME

03

ISSUE

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Pages:

60-66

SJIF

I

MPACT

FACTOR

(2021:

5.

993

)

(2022:

6.

015

)

(2023:

7.

164

)

OCLC

1121105677















































Publisher:

Oscar Publishing Services

Servi

issues faced by women seeking justice and support.

The study highlights the need to address gender

insensitivity, strengthen accountability, improve

training, and foster community engagement within the

police system.

By

implementing

the

proposed

solutions,

policymakers, law enforcement agencies, and

stakeholders can work towards a more effective and

sensitive police response to women's issues. This will

contribute to the overall safety, security, and access to

justice for women in India. It is essential to prioritize

the

development

and

implementation

of

comprehensive policies, training programs, and

collaborative initiatives that address the specific needs

and concerns of women experiencing gender-based

violence and discrimination.

By addressing these challenges and implementing

evidence-based solutions, India can strive towards a

more inclusive and equitable society where women's

rights are protected, their voices are heard, and their

experiences are validated. The study serves as a

valuable resource for policymakers, researchers, and

practitioners working towards improving the police

response to women in India.

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Amaral, Sofia, Sonia Bhalotra, and Nishith

Prakash. 2021. Gender, Crime and Punishment:

Evidence from Women Police Stations in India.

Available online: https://ssrn.com/abstract=3827615

(accessed on 4 January 2021).

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2009. When complexity meets culture: New public

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managerial autonomy, and training. American

Economic Journal: Economic Policy 13: 36

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Scholar] [CrossRef]

Beer, Micheal, and Roberb Ruh. 1976.

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background image

Volume 03 Issue 05-2023

66


American Journal Of Social Sciences And Humanity Research
(ISSN

2771-2141)

VOLUME

03

ISSUE

05

Pages:

60-66

SJIF

I

MPACT

FACTOR

(2021:

5.

993

)

(2022:

6.

015

)

(2023:

7.

164

)

OCLC

1121105677















































Publisher:

Oscar Publishing Services

Servi

Bowen, Natasha K., and Shenyang Guo. 2012.

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Patnaik. 2010. Empowering boys and men to achieve

gender equality in India. Journal of Developing

Societies 26: 455

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Crowell, Nancy A., and Ann W. Burgess, eds.

1996. Understanding Violence against Women.

Washington, DC: National Research Council. [Google

Scholar]

References

• Ahmad, Jaleel, M. E. Khan, Arupendra Mozumdar, and Deepthi S Varma. 2016. Gender-based violence in rural Uttar Pradesh, India: Prevalence and association with reproductive health behaviors. Journal of Interpersonal Violence 31: 3111–28. [Google Scholar] [CrossRef] [PubMed]

• Amaral, Sofia, Sonia Bhalotra, and Nishith Prakash. 2021. Gender, Crime and Punishment: Evidence from Women Police Stations in India. Available online: https://ssrn.com/abstract=3827615 (accessed on 4 January 2021).

• Andersson, Thomas, and Stefan Tengblad. 2009. When complexity meets culture: New public management and the Swedish police. Qualitative Research in Accounting & Management 6: 41–56. [Google Scholar]

• Bagozzi, Richard P., Youjae Yi, and Lynn W. Phillips. 1991. Assessing construct validity in organizational research. Administrative Science Quarterly 36: 421–58. [Google Scholar] [CrossRef]

• Banerjee, Abhijit, Raghabendra Chattopadhyay, Esther Duflo, Daniel Keniston, and Nina Singh. 2021. Improving police performance in Rajasthan, India: Experimental evidence on incentives, managerial autonomy, and training. American Economic Journal: Economic Policy 13: 36–66. [Google Scholar] [CrossRef]

• Beer, Micheal, and Roberb Ruh. 1976. Employee growth through performance management. Harvard Business Review 54: 59–66. [Google Scholar]

• Bowen, Natasha K., and Shenyang Guo. 2012. Structural Equation Modeling. New York: Oxford University Press. [Google Scholar]

• Bratton, William J., and Sean Malinowski. 2008. Police performance management in practice: Taking COMPSTAT to the next level. Policing: A Journal of Policy and Practice 2: 259–65. [Google Scholar] [CrossRef]

• Brown, Timothy A. 2015. Confirmatory Factor Analysis for Applied Research, 2nd ed. New York: The Guilford Press. [Google Scholar]

• Carmona, Salvador, and Anders Grönlund. 2003. Measures vs. actions: The balanced scorecard in Swedish Law Enforcement. International Journal of Operations & Production Management 23: 1475–96. [Google Scholar]

• Carrillo, Roxanna. 1993. Violence against women: An obstacle to development. In Women’s Lives and Public Policy: The International Experience. Edited by Meredeth Turshen and Briavel Holcomb. Westport: Greenwood Press, pp. 99–114. [Google Scholar]

• Chen, Shun-Hsing, Ching-Chow Yang, and Jiun-Yan Shiau. 2006. The application of balanced scorecard in the performance evaluation of higher education. The TQM Magazine 18: 190–205. [Google Scholar] [CrossRef]

• Chettiar, Anitha. 2015. Problems faced by hijras (male to female transgenders) in Mumbai with reference to their health and harassment by the police. International Journal of Social Science and Humanity 5: 752–59. [Google Scholar] [CrossRef][Green Version]

• Chowdhury, Aparajita, and Manoj Manjari Patnaik. 2010. Empowering boys and men to achieve gender equality in India. Journal of Developing Societies 26: 455–71. [Google Scholar] [CrossRef]

• Crowell, Nancy A., and Ann W. Burgess, eds. 1996. Understanding Violence against Women. Washington, DC: National Research Council. [Google Scholar]