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ABSTRACT
This research aims to identify the extent to which banking facilities employ strategic thinking and the factors that
contribute to their exceptional performance. The five dimensions of strategic thinking perspective, systemic,
nonlinear, time, and participation are essential for any organization's survival, improvement, and expansion. Research
is vital since it will help produce new ideas and facts by combining the study of several subjects (such as exceptional
performance and strategic thinking) and diagnosing the interaction of variables. The hypothesis was based on the
main points: Research was conducted in a Bank of Good Hilla Branch, 5 and Mesopotamia Branch of the Bridge using
a questionnaire. The results were analyzed using a statistical program (SPSS), which used frequencies, percentages,
averages, and tests. There was no statistically significant correlation at the 0.05 level between strategic Aavadaltvkir
in general and the outstanding performance relationship. The study included 35 officials. Using the Spearman
correlation coefficient, the research came to the following important conclusions: strategic thinking is now an
organizational necessity, not a choice among a set of options for the organization's future. This proves that the bank's
management is willing to take responsibility to a high enough level to use the Prospective variable to extrapolate the
long-term direction of development strategies. It also shows a strong correlation between the independent and
dependent variables. Cosmetics brand Determines the characteristics of the banking business in the long run, achieve
outstanding performance in the field of work, and compete and serve beneficiaries while adhering to the
requirements plan contained in the Banking Act and the laws of the Iraqi Central Bank. The most important
Research Article
THE IMPACT OF STRATEGIC THINKING AND ITS ROLE IN ACHIEVING
OUTSTANDING PERFORMANCE
Submission Date:
October 06, 2024,
Accepted Date:
October 11, 2024,
Published Date:
October 16, 2024
Crossref doi:
https://doi.org/10.37547/ajsshr/Volume04Issue10-16
Haidar Harbi Hassan
University of Babylon, Faculty of Administration and Economics, Department of Business Administration, Iraq
Journal
Website:
https://theusajournals.
com/index.php/ajsshr
Copyright:
Original
content from this work
may be used under the
terms of the creative
commons
attributes
4.0 licence.
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recommendation is to focus on the dimensions and variables of strategic thinking and take advantage of its role in
exploiting resources.
KEYWORDS
Strategic Thinking, banking facilities, performance.
INTRODUCTION
Organizational success hinges on the capacity to
swiftly adjust to shifting external demands, according
to theories of strategy as learning and evolutionary
adaptation. By developing a winning strategy based on
strengths and weaknesses, strategic thinking allows
for a quicker response by formulating better
judgments that can be gained from the investigation
and the appropriate application of the stated initiatives
of senior managers in big organizations.
Analytical in nature, strategic planning seeks to
program previously established initiatives. The end
product is the plan for the future. However, strategic
thinking yields an integrated vision for managing the
company through a synthesis process grounded in
intuition. The five components of strategic thinking
are:
•
Intent-based thinking.
•
Thinking in the present.
•
Considering potential additional scope based
on hypothesis.
•
Intelligence that does not take advantage of
opportunities.
A person's ability to think strategically is defined by the
presence of these components. Instead of just another
planning procedure, they say it's more of a mindset.
Unlike corporate ideology or organizational identity,
which are more fixed, strategic thinking is a collection
of ideas and regulations managers have developed to
direct their day-to-day work. It includes principles,
policies, rules, and executive approaches.
To be a strategic thinker, you need to be able to think
outside the box and come up with ideas that your
competitors will have a hard time replicating. Strategic
thinking is about creating unique ideas that set your
organization apart, making you more innovative and
competitive. In a democratic setting, where the
greatest number of people can participate and have
the greatest degree of structured freedom to express
their views, the most recent management theories
emerged.
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Making the future is an essential and inevitable human
industry; as (Owen Pipeck) puts it, "He who is unable
to predict the future is not worthy of living in it."
Therefore, strategic thinking is a crucial modern
method for managing organizations. Its exceptional
performance is among the most essential elements in
the organization's success, both internally and outside.
As the world moves towards a knowledge economy
that
depends
heavily
on
different
modern
technological techniques, humans' growing use of
modern technology tools has dramatically improved
the performance of various production projects. This is
particularly
true
of
new
information
and
communication technologies. From what we can see,
strategic thinking is a way of thinking that managers in
organizations like. They can improve the organization's
performance by using the available information to
create plans, policies, and strategies and be ready to
face emergencies in advance. Sections one, "Research
Methodology," section two, "Theoretical Framework,"
section three, "Practical Framework," and section four,
"Conclusions and Recommendations," made up the
research framework.
The First Research
Research Methodology
First: The Research Problem
Strategic thinking helps organizations produce more
effective decisions and actions that create public value,
in addition to implementing the organization's vision
and the appropriateness of the institutional mandate.
Moreover, it satisfies the main stakeholders.
Mintzberg et al. noted that effective strategy-making
links action to thinking, which in turn "links
implementation to formula" (Mintzberg et al., 1998:
71). Strategic thinking is repetitive, flexible, and action-
oriented, which often makes it attractive to the public,
leaders, and managers. In this context, past
experiences have proven that developing the
performance of an organization, its departments, and
its units is the product of that thinking. The research
problem is represented by the lack of managers of
banking institutions who can employ what they
possess, a culture of strategic thinking, its principles
and elements, and its importance in supporting
decision-making processes. This has caused many
banks to miss opportunities to improve their reality.
Instead, it was a reason for "the low level of
performance and the low level of their effectiveness
and their absence from the developments and changes
in the banking work environment." These challenges
prompted the management of the banks in the
research sample to think about developing a strategic
plan to improve their reality and keep pace with the
development in the banking environment. This
embodied the central aspect of the current research
problem. Therefore, the research problem crystallizes
in knowing the level of strategic thinking in banking
institutions and its impact on their performance. The
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distinguished and current research attempts to answer
the following main questions:
1- What is the relationship between strategic thinking
and distinguished performance in banking institutions,
the research sample?
2- What is the extent of applying strategic thinking in
banking institutions, the research sample?
3- What are the dimensions of strategic thinking most
applied in banking institutions, the research sample?
4- What is the impact of the dimensions of strategic
thinking affecting distinguished performance in
banking institutions, the research sample?
Second: The importance of the research.
The importance of the current research stems from the
fact that it:
1
—
It will combine research on different topics
(strategic thinking and distinguished performance)
and diagnose the interaction of their variables in a way
that contributes to deducing new concepts and data
about their topics.
2- The research is a tool that provides a clear picture of
organizations related to their goals and objectives and
their orientations to employ their core competencies in
a strategic manner
3- Its focus is on a vital sector, such as the banking
sector, which raises the economic and social levels of
various sectors of society.
4- The current research is a field attempt to reveal the
levels of strategic thinking, determine the mechanisms
of its harmony with financial decision-making, and the
impact it achieves on the strength of those decisions.
5- An attempt to provide a supportive tool for general
decision-making processes, particularly financial
decisions.
Third: Research objectives
This research seeks to achieve the following objectives:
1- Identify some dimensions of strategic thinking in
management in banking institutions, the research
sample.
2- Identify the reality of distinguished performance in
banking institutions and the research sample.
3- Understand the relationship between strategic
thinking and the level of distinguished performance in
banking institutions, the research sample.
4- Provide recommendations and results from the
scientific study that can enhance the level of strategic
thinking among senior management managers, which
is positively reflected in the distinguished performance
in banking institutions, the research sample.
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Fourth: Research hypotheses.
Based on what was discussed in the introduction and
the research problem, the research hypotheses can be
summarized according to the dependent and
independent variables.
In two primary hypotheses.
The first primary hypothesis is Ho1: (There is no
statistically significant correlation at a significance level
of 0.05 between the dimensions of strategic thinking in
general and outstanding performance. The following
hypotheses branch out from this hypothesis:
Sub-hypothesis (1): There is no statistically significant
correlation between the foresight dimension and
outstanding performance in the banks of the research
sample.
Sub-hypothesis (2): There is no statistically significant
correlation between systems thinking and outstanding
performance in the banks of the research sample.
Sub-hypothesis (3): There is no statistically significant
correlation
between
nonlinear
thinking
and
outstanding performance in the banks of the research
sample.
Sub-hypothesis (4): There is no statistically significant
correlation between time thinking and outstanding
performance in the banks of the research sample.
Sub-hypothesis (5): There is no statistically significant
correlation between the participation dimension and
outstanding performance in the research sample's
banks.
The second primary hypothesis Ho2: There are no
statistically significant differences at a significance
level of 0.05 between the averages of the responses of
the two researchers about (the effect of strategic
thinking on outstanding performance and variables
Attributed
to
personal
and
organizational
characteristics (gender, academic qualification, age
group, job position, years of practical experience) in
the banking institutions of the research sample.
Fifth: Data collection methods.
The descriptive statistical approach was used to
achieve the research objectives, which is known as a
method that addresses existing and available
phenomena for research (dimensions of strategic
thinking and outstanding performance). Data and
information were collected as follows to achieve this
and reach the correct results.
1- Theoretical framework tools played a crucial role in
enriching the theoretical aspect of our research. We
relied on the contributions of writers and researchers,
collected from a variety of sources such as scientific
references from books, magazines, theses, and
scientific research in both Arabic and foreign
languages. These sources, related to the research
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topic, were complemented by the wealth of
information available on the World Wide Web
(Internet) related to strategic thinking and
outstanding performance.
2- In covering the field aspect of the research, we relied
on a number of necessary means in collecting data and
information. These means included:
A- Personal Interview: A number of personal interviews
were conducted with individuals in the research
sample, the banks under study, to clarify the
paragraphs of the questionnaire to ensure.
B- Questionnaire form: The questionnaire is the main
source for obtaining the required data and
information. It was designed to cover all research
variables, and simplicity and clarity were taken into
account in its formulation.
The following table shows the paragraphs of the
questionnaire and the sources that were adopted in its
preparation:
Table (1) Sources adopted in developing the
questionnaire form
Source: Prepared by the researcher
Sixth: Research limits.
1- Spatial limits: This research was applied in Rafidain
Bank, Al-Jisr 103 branch, a branch of the central
Rafidain Bank, and Rashid Bank, Hilla /5, also a branch
of the central Rafidain Bank. These two banks, Al-Jisr
103 branch and Al-Rashid Hilla /5, are located in Babil
Governorate.
2- Temporal limits: The time limits of the research are
the period during which the researcher conducted the
study, which begins with the visit to diagnose and
examine the research problem, distribute and retrieve
the questionnaire, interview managers, department
heads, and division officials, and discuss their opinions
on the research variables that dealt with the role of
strategic
thinking
in
achieving
distinguished
performance in Rafidain Bank, Al-Jisr 103 branch and Al-
Rashid Hilla /5 from 11/1/2021 to 3/28/2022.
Seventh: The Significance of the research Sample.
The research sample includes a group of managers,
department heads, and divisional officials in Rafidain
Bank, Al-Jisr Branch 103, and Al-Rasheed Hilla/5 to be
the research sample, and 35 questionnaires were
distributed, of which (30) valid questionnaires were
analyzed, and (5) of them were excluded as invalid for
analysis after answering the questionnaire to test the
research hypotheses in addition to other information
from a personal interview in the banks.
Eighth: The Value of the Hypothetical Research Plan.
Achieving the objectives requires building a
hypothetical plan that depends on the composition of
its essential variables to examine the effect of the
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dimensions of strategic thinking on outstanding
performance.
Strategic thinking.
N.
Variables
Number of
paragraphs
Source:
First
Independent
variable Strategic
thinking
5
Costanzo & MacKay, 2008:2), Al-Ghalbi &
Idris, 2008:208)
*Foresight
5
Banathy, 2005:158-159), (Maccoby, 2001:2
*Systems thinking
6
Mason, 2007:15,
*Nonlinear thinking
4
White, 2004,47), 2000:40, Fink & Oliver)
*Time thinking
6
Booth & Segon, 2008:323), Al-Saeedi,
2008:133)
Second
*Participation
10
(Faraj, 2009:62-63, Al-Otaibi, 2003:12)
Foresight
Systems thinking
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The effect of the connection
Figure (1) The hypothetical research plan
Second section
Theoretical framework
First: Strategic thinking.
1-1 The concept of strategic thinking
The importance of strategic thinking has been
increasingly recognized by researchers and academics.
The definitions put forth by these scholars, who have
shown a growing interest in this type of thinking, have
been diverse. This diversity in views is a reflection of
the evolving nature of the study of strategic thinking.
In this article, we aim to provide a comprehensive
understanding of the various dimensions of strategic
thinking.
(Tavakoli & Lawton, 2005: 159) It defines strategic
thinking as "a cognitive process that can and must
precede strategic decisions and actions, whether it
occurs during planning or the emergence process.
Thinking about time
Nonlinear thinking
Participation
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Strategic thinking occurs when a person contemplates
the future of the organization, taking into account its
environment and efficiency variables. The efficiency of
widespread and integrated strategic thinking can
create a basic efficiency that will improve and maintain
competitive advantage." While (Al-Mubarak, 2:2006)
defined strategic thinking as "the method through
which officials can direct the organization, starting
from the transition from administrative operations and
procedural activities and facing emergencies and
crises, until forming a different vision for the changing
internal factors and external factors capable of serving
the required change in the surrounding environment,
in a way that ensures the best possible use of the
organization's capabilities based on a new perspective
focused primarily on the future without neglecting the
past."
We find that (Al-Ghalibi and Idris, 65:2007) defined
strategic thinking as "an intellectual channel that
broadcasts and receives images and ideas that are
consistent with the desired goal, and does not capture
images and ideas sent from another intellectual
channel that exhausts and confuses the mind and
hinders its speed and effectiveness, except for those
related to the subject."
We see (Al-Zahir 20-19:2009) strategic thinking as "an
intellectual path with its course that relieves the mind
from the burden of tangled ideas, impurities and
perceptions that the mind does not need while
thinking about a specific subject with specific goals."
Thinking is only effective if it leads to the desired
results with the least possible effort and in the shortest
possible time. This is what strategic thinking aims for.
We can plan for the future and then achieve acceptable
results without resorting to the theories of great
thinkers about how to plan, its methods, and forms if
we adhere to thinking with a specific strategy that
ensures we do not deviate from the appropriate
intellectual path.
While (Al-Khafaji, 2010: 67) defined strategic thinking
as "a method of analyzing situations facing the
organization that are characterized by challenge and
change, and dealing with them through visualization,
windows and the strategic poster to ensure the
organization's survival and its advancement of its
social and ethical responsibilities, present and future."
From all of the above, we can establish an operational
definition of strategic thinking as (a cognitive
conceptual process for a set of ideas, principles,
policies, rules, and executive approaches that were
formed by thinking managers for their role in directing
their daily work from a set of ideas and regulations that
are more flexible than corporate ideology or
organizational identity).
1-2The importance of strategic thinking.
Strategic thinking remains one of the critical challenges
facing senior management in any organization, and it
Volume 04 Issue 10-2024
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extends to include all levels of the organization. For the
organization to enjoy competence, past experiences
have proven that developing the strategies of the
organization's departments and units is the result of
that thinking. Perhaps the benefits of strategic
thinking are embodied in that it is a tool that enhances
competence and excellence in performance, as senior
management can identify the preparations through
which success can be achieved, perhaps including
preparations to maintain the quality of manufacturing,
effective costs, and using a distribution method that
enables the organization to gain superiority over its
competitors (Al-Douri and Saleh, 2009: 27). A new
vision of strategic planning was presented by
managers employing intuitive and creative strategic
thinking, as they provide visions of rebuilding
strategies. Since strategic planning is a significant
ongoing activity, it encourages managers and even
requires them to think strategically. It calls on them to
focus on the external environment in the long term and
think about it in stages and operationally in the short
term. It also calls on managers to think about the
strategic management process through its various
elements, such as its establishment, application, and
control. Within the concept that strategic thinking is
nothing but determining long-term goals and
objectives, adopting action paths, and allocating the
necessary resources to achieve the organization's
goals, it helps managers prepare for the future (Al-
Khafaji, (2008: 220-221). The strategic thinking process
includes looking at phenomena dynamically in terms of
movement-activity and the temporal development of
events. Things exist whether they fall within our
thinking, and we cannot anticipate all the possibilities
and opportunities that will arise (Ghorbani & Kiani,
2012: 399). Therefore, viewing the thinking process
differently from the physical processes is better. It is
possible to move to one stage completely without
completing the ideas in the previous stage. This is the
best depiction of the thinking process, which turns out
to be a cycle with no specific beginning or end.
Thinking does not have a natural stopping point and
only ends when there is a conclusion (Wells, 2012: 59).
Figure (1) The hypothetical research plan
Second section
Theoretical framework
First: Strategic thinking
1-1 The concept of strategic thinking.
Researchers and academics have begun to realize the
importance of strategic thinking. The definitions
provided by writers and researchers who have taken
an interest in this type of thinking have varied, and the
views of researchers and experts on strategic thinking
have varied. This variation is due to the relative
modernity of studying its dimensions. The concepts of
strategic thinking will be addressed in a broader and
more comprehensive manner.
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(Tavakoli & Lawton, 2005: 159) defined strategic
thinking as "a cognitive process that can and must
precede strategic decisions and actions, whether it
occurs during planning or the emergence process.
Strategic thinking occurs when a person contemplates
the future of the organization, taking into account its
environment and efficiency variables. The efficiency of
widespread and integrated strategic thinking can
create a basic efficiency that will improve and maintain
competitive advantage." While (Al-Mubarak, 2:2006)
defined strategic thinking as “the method through
which officials can direct the organization, starting
from the transition from administrative operations and
procedural activities and facing emergencies and
crises, until forming a different vision for the changing
internal factors and external factors capable of serving
the required change in the surrounding environment,
in a way that ensures the best possible use of the
organization’s capabilities based on a new perspective
focused primarily on the future without neglecting the
past.”
We find that (Al-Ghalibi and Idris, 65:2007) defined
strategic thinking as “an intelle
ctual channel that
broadcasts and receives images and ideas that are
consistent with the desired goal, and does not capture
images and ideas sent from another intellectual
channel that exhausts and confuses the mind and
hinders its speed and effectiveness, except for those
related to the subject.”
We see (Al-Zahir, 20-
19:2009) strategic thinking as “an
intellectual path with its own course that relieves the
mind from the burden of tangled ideas, impurities and
perceptions that the mind does not need while
thinking about a specific subject with speci
fic goals.”
Thinking is only effective if it leads to the desired
results with the least possible effort and in the shortest
possible time. This is what strategic thinking aims for.
We can plan for the future and then achieve acceptable
results without resorting to the theories of great
thinkers about how to plan, its methods and forms if
we adhere to thinking with a specific strategy that
ensures not deviating from the appropriate intellectual
path.
While (Al-Khafaji, 2010: 67) defined strategic thinking
a
s “a method of analyzing situations facing the
organization that are characterized by challenge and
change, and dealing with them through visualization,
windows and the strategic poster to ensure the
organization’
s survival and its advancement of its
socia
l and ethical responsibilities, present and future.”
From all of the above, we can establish an operational
definition of strategic thinking as (a cognitive
conceptual process for a set of ideas, principles,
policies, rules and executive approaches that were
formed by thinking managers for their role in directing
their daily work from a set of ideas and rules that are
more
flexible
than
corporate
ideology
or
organizational identity).
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:
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OCLC
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1121105677
Publisher:
Oscar Publishing Services
Servi
1-2The importance of strategic thinking.
Strategic thinking remains one of the important
challenges facing senior management in any
organization, and it extends to include all levels of the
organization. In order for the organization to enjoy
competence, past experiences have proven that
developing the strategies of the organization's
departments and units is the result of that thinking.
Perhaps the benefits of strategic thinking are
embodied in that it is a tool that enhances competence
and excellence in performance, as senior management
can identify the preparations through which success
can be achieved, perhaps including preparations to
maintain the quality of manufacturing, effective costs,
and using a distribution method that enables the
organization to achieve superiority over its
competitors (Al-Douri and Saleh, 2009: 27). A new
vision of strategic planning was presented by
managers employing intuitive and creative strategic
thinking, as they provide visions of rebuilding
strategies. Since strategic planning is a major ongoing
activity, it encourages managers and even requires
them to think strategically. It calls on them to focus on
the external environment in the long term, in addition
to thinking about it in stages and operationally in the
short term. It also calls on managers to think about the
strategic management process through its various
elements, such as its establishment, application, and
control. Within the concept that strategic thinking is
nothing but determining long-term goals and
objectives and adopting action paths and allocating the
necessary resources to achieve the goals that the
organization possesses, it helps managers prepare for
the future (Al-Khafaji, (2008: 220-221). The process of
strategic thinking includes looking at phenomena
dynamically in terms of movement - activity and the
temporal development of events. Things exist whether
they fall within our thinking or not, and we cannot
anticipate all the possibilities that will appear and the
possibilities that will arise (Ghorbani & Kiani, 2012: 399).
Therefore, it is better to view the thinking process
differently from the physical processes. It is possible to
move to one stage completely without completing the
ideas in the previous stage. This is the best depiction of
the thinking process, which turns out to be a cycle with
no specific beginning or end. Thinking does not have a
natural stopping point and it only ends when there is a
conclusion (Wells, 2012: 59).
- Mechanical system: where the parts of this system
interact to serve the system's goals, such as designing
a car for transportation purposes.
2- Organic system: Similar to the human div, the parts
of this system are genetically designed to interact with
the system's goals. Each part functions as an
independent system, much like an organization. The
leader's role is to motivate these parts to serve the
overall system's goals.
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3- Social system: The human parts of the social system
have their own goals. Therefore, leadership must
motivate them to serve the system's purposes.
(Nonlinear thinking) 3- Nonlinear thinking
There is a broad consensus that traditional strategy
formulation could be more effective in a turbulent
environment, and traditional strategy formulation is
rapidly becoming obsolete in volatile markets and may
make competitors unsuitable by rewriting the rules of
the game. These problems occur because traditional
strategy is built on a foundation, while linear thinking
includes cause and effect or sequential relationships.
Nonlinear thinking is characterized by surprise and
uncertainty.
Knowledge,
intelligence,
talent,
innovation, excellence, quality, ethics, and institutional
values are all nonlinear concepts that cannot be
managed using linear thinking. To manage complex
processes based on these concepts, we need nonlinear
thinking. (Mason, 2007:15) This requires leaders to
abandon organizational designs and methods based
on the Newtonian concept of organization, which
assumes that understanding each component leads to
a complete explanation. Instead, they must embrace
and accept the idea of nonlinear systems, where
organizational environments have shifted from
complexity to being complex. The old common sense
was about how to deal with separate entities in a
complex world. Still, it is now about managing a
complex spiral of intertwined events and situations in
the organizational environment (Glassman, 2005:4).
Figure (2) shows the location of the nonlinear climate
within organizational environments.
- Thinking in time. Strategic thinkers link the past with
the present and the future (White, 2004, 47). Hamel &
Prahalad have discussed and agreed that strategy is
not driven by the future alone. Still, the gap between
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the current reality and, therefore, the future intent is
crucial, as the strategic intent indicates the expansion
of the size of the organization, and accordingly, the
current capabilities and resources are insufficient,
which will motivate the organization to be more
innovative and benefit to the maximum extent from
limited resources. Thus, the past is connected to the
present and the future, so strategic thinking is always
thinking in time. So, there is a need for both a sense of
continuity in the past and a sense of future direction to
maintain control in the midst of change (Lawrence,
1999: 7-8). According to Liedtka (1998:34), scenario
planning plays a vital role in thinking in time. This
means imagining the organization's potential future
that may apply to various issues. A large number of
influential factors determine the scenario planning
process. Using all of these factors during scenario
creation leads to the creation of complex and unclear
scenarios. The factors that play a significant role in
determining the scope of the scenario are identified
and are called essential factors through which the
impact (the effects of internal and external factors on
the organization's future) can be analyzed. After
identifying the primary factors, the scenario team
determines the future horizon. The scenarios must
describe the time in the future. The scenario team must
identify all possible developments for all essential
factors, called projections, through which alternative
and reasonable images can be searched for that can be
used to enable scenarios to describe the opportunities
for the purpose (2000:40, Fink & Oliver).Partnership) 5-
Participation
The stakeholder approach is an umbrella and
framework for issues and matters of value, ethics, and
social responsibilities (Al-Saeedi, 2008: 133). The roots
of the participation approach lie in work, and it seems
that stakeholders are all people who affect and are
affected by the organization (Booth & Segon, 2008:
323). In this sense, the stakeholder approach does not
differ much from the five forces model that determines
the
organization's
competitive
strategy.
The
difference between the five forces model and the
stakeholder
approach
lies
in
sustainable
competitiveness in treating the organization's goal.
The model's ultimate goal is to create a sustainable
competitive advantage.
Second: Distinguished performance.
2-1 The concept of distinguished performance.
The distinction is a comprehensive concept that refers
to the primary goal of management in contemporary
organizations on the one hand and symbolizes the
main characteristic
that it must have on the other hand. The concept of
excellence has been used to express performance and
has a great resonance in
quality and total quality reports; therefore,
distinguished performance can be defined as follows:
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distinguished performance as "an approach to
focusing on the creative output as one of the
approaches to creativity, and is represented by the
amount
of
productivity
and
excellence
in
performance." (Al-Qaryouti, 2001:303)
Defined distinguished performance as "stems from
accomplishing the correct items correctly, and thus is
in line with the principles of total quality." (Ali Al-Salmi,
2002:122)
We find that (Paul Pinto, 2003:11) defined distinguished
performance as "the ability of the institution to renew
and change in the long term in the future, satisfying
calls in the areas of growth and profit."
While
(Faraj,
2009:1)
defined
distinguished
performance as "a group of behaviors, capabilities, and
high intellectual and cognitive skills that individuals
working in organizations enjoy so that they can employ
those skills, knowledge, and behavior in the field of
their work and specialization in a way that enables
them to accomplish work and present ideas and
products that are characterized by modernity and a
type that exceeds the limits of organizational
standards and excels what others present, as well as
originality and creativity. From all of the above, we can
establish an operational definition of distinguished
performance as (the ability of the individual or
organization to perform the tasks required of them
with a high degree of mastery, discipline, and quality
without leaving room for error or deviation, with the
presence of management characterized by excellence,
leadership,
and
skills
capable
of
achieving
unprecedented results).
2 -2 The importance of outstanding performance.
Understanding the importance of any work often
involves measuring its performance and the extent to
which it achieves planned goals. The standards of
outstanding performance, which vary from one group
to another and from one organization to another, are
intricately linked to the customs, traditions, and
environmental conditions of each society and
organization. This variability underscores the need for
context-specific
measures
of
outstanding
performance [2]. The significance of performance
evaluation is further underscored by the importance of
performance standards and measures (Hussein, 2012:
36), (Youssef, 2007: 68).
1- Unify the characteristics and qualities of each
behavior and each work so that we can evaluate
outstanding performance according to those
characteristics. We cannot judge a specific product
without knowing its characteristics, weight, size,
durability, quality, etc.. When we know those
characteristics, we then judge it and the production
process objectively.
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2- Measuring the actual performance of different
production quantities, number of workers, equipment,
material costs, etc.
It can be expected through the ability to set standards
for the levels of outstanding performance for each
work, regardless of its type and in any organization it
exists.
3- Achieving cooperation and effective participation
between managers and subordinates according to
clear steps known to everyone in a clear and explicit
manner.
Objective control serves as a crucial tool for identifying
and addressing various problems that may arise during
the work process. Without it, we cannot accurately
identify deviations or judge the validity of specific work
procedures. Objective control acts as a compass,
guiding us toward the obstacles that hinder achieving
the required level of distinguished performance and
productivity.
The researcher underscores the perpetual need for
developing and adapting performance standards.
These standards, which play a pivotal role in the
various stages of the production process, require
continuous review and appropriate amendments. This
is necessary to ensure they remain aligned with the
evolving
economic,
social,
and
technological
landscape, and to maintain the necessary flexibility for
control standards in all organizations.
-3 Objectives of evaluating outstanding performance.
The objectives of evaluating outstanding performance
are multiple and branch out within each department of
the facility or in each cell of the social and economic
organization. They can be summarized in several main
points, which are) Al-Otaibi (12: 2003) (Mukhaimer et
al., 2000: 18).
1-It is used during any decision-making at the
production process level to determine whether
workers' performance is at the required level or below
it.
2- The extent to which the goals of the facility or
organization are achieved through the workers'
representation of those goals through their
performance levels.
3- It helps in making suggestions for underperforming
workers, such as subjecting them to training courses.
4- Rewarding diligent workers by disbursing bonuses
to them, promoting them and increasing their salaries
and incentives.
5-It clarifies all workers' capabilities, abilities, and
qualifications and places each worker in a position that
suits his abilities.
6-Increase the bonds of cooperation and love between
workers and supervisors, open horizontal and vertical
communication channels in the facility or organization,
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and thus break the traditional barriers existing at
different administrative levels.
7- Providing an accurate picture of the different
positions of employees within the facility, which
constitutes a turning point for conducting realistic
applied studies on the conditions and problems of
employees and their performance levels in the future.
8-Eliminating nepotism, personal knowledge, and
crooked methods by unifying the standards and laws
governing promotion or salary increase and the various
controls governing reward and punishment in the
institution or department.
9- Creating an atmosphere of fair competition among
all employees, because the higher the employee's
performance, the greater his chances of progress and
advancement in the administrative ladder or the revival
of his material and moral conditions.
10- Know the amount of production and quantity of
each department of the facility and the conditions of
the different departments in an accurate and detailed
manner for every small and large thing. This is for
productive efficiency (Consistent) and continuous
follow-up to maintain an advanced level.
11- Providing accurate information to the senior
management in the facility or institution about all the
conditions and levels of performance, as well as the
problems and difficulties within the departments of
the facility, in order to develop future plans that will
solve these problems and improve the conditions of
the facility and its employees. Different social
organizations rarely seek to achieve the previous goals.
2-4 Indicators of measuring outstanding performance.
The researcher believes that studying and measuring
performance faces many challenges represented by
the variation of the concept and its measurement
indicators based on the variation of the goals of
organizations and their nature and the difference in
the goals of the parties associated with them, which
requires determining the type of appropriate measures
that can be used to measure performance and
determining their importance and the sources of
information approved in the measurement and how to
integrate different measurements to provide a true
picture of the organization. Therefore, researchers
differ in their determination of performance
measurement indicators. Below is a group of the most
used indicators in measuring performance: 1- Financial
scale. These are useful measures when comparing the
previous ones for a more extended period, i.e., with
what has happened and what is currently present. They
are among the most widely used measures to measure
the profitability of the organization, as some of these
measures are used together to give the organization a
clear picture of its performance during the current
year, including: (earnings per share, return on sales, to
measure the organization's performance in terms of
the rate of return on equity, and the rate of return on
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investment), which is the most widely used about
profits. Despite the widespread use of this measure, it
needs some advantages, including differences in
methods of calculating (depreciation, differences in
evaluating fixed assets, and differences in methods of
updating accounts) Faraj, 2009: 62-63). 2- Human
resources measure. These measures are characterized
by a high degree of objectivity, including (individual
productivity, research and development expenses, and
development and training expenses for each
individual), and they are criticized for determining
success measures. Some find that business
development is the basic measure of success, while
others find that individual productivity is the basic
measure (Faraj, 63-62: 2009, Al-Ani, 55: 2002). 3-
Marketing measure. Marketing measures such as:
(sales volume and market share) are measures that are
consistent with the ability to measure organizational or
organizational performance, and the degree of market
superiority that the product reaches is a primary
measure of organizational performance. They are
criticized for the difficulty of determining the best
measure of market share performance, in addition to
the fact that these measures show the organization's
performance within the organization (Faraj, 63-62:
2009).
4- The scale of the quality of the organization's
transformation.
The transformation processes implemented by the
organization were divided into adaptive specialization,
which is the process of raising the level of compatibility
between the organization and its environment, and
adaptive design, which focuses on investing the
organization's net surplus resources to increase the
level of the organization's ability to adapt in unstable
environments, which is necessary for the organization
to ensure long-term survival (Faraj, 63-62: 2009, Al-
Jabawi, 37: 2002).
Third: The relationship between strategic thinking and
distinguished performance.
Many business organizations suffer from stumbling in
their steps and programs towards expansion and
growth
and
achieving
satisfactory
rates
of
distinguished performance. Some of them even exit
the business environment out of fear of change, the
obsolescence of the activities and outputs of others,
and other manifestations of failure, which are, in fact,
natural results of what is called the absence of
strategic thinking. In the era of global challenges,
strategic thinking is a more prosperous and creative
way of dealing with the main issues and opportunities
facing the organization through which it operates.
Therefore, strategy for business organizations is no
longer just an annual task that is implemented as part
of the strategic thinking process; instead, it combines
many factors related to the external environment, the
company's objectives, and human resources. This
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statement seems easy, but in reality, implementation is
different because organizations face a lot of
complexity and because strategic thinking can be
expressed as (the most successful strategy that the
organization
can
formulate
and
implement).
Therefore, we find Roger Kaufman, who explained that
advanced thinking that focuses on the organization
through which the organization operates, and
combines internal and external factors when planning
for the future of the organization (Tawfiq, 2005: 72) is
the fundamental essence of the leader's daily work. It
also represents the work that requires the leader to
move from the present to the future so that he (and his
organization) are one step ahead of others. However,
strategy formulation requires specific skills, such as
strategic thinking skills. Strategic thinking, or what can
be called vital thinking and strategic performance,
provides many alternatives for identifying or solutions
to treat the manifestations above of dysfunction. In
addition, it offers future directions and decisions that
ensure achieving satisfactory performance levels for
organizations. Business, by increasing the ability to
discover strategic opportunities
existing in the transitional market and elevating your
thinking from short-term profit to long-term value and
how to classify
the set of vague information accumulated so that you
can focus on the most critical strategic matters and
how to use thinking tools in different situations and
different contents and thus diagnose the impact of
types of environments on the work of the organization
because
strategic thinking is a mental model that has a definite
impact on our behavior and this model must
encompass all the variables that explain how the world
around us works (Muhammad, (2002:55).
The Third Section
The Practical Framework
the statistical descriptive analysis of the research
variables is done through statistical tools such as the
arithmetic mean
and standard deviation, regression, correlation, and
influence relationships for the independent and
dependent research variables, as well as testing
the hypotheses. And through the following
paragraphs:
First: Descriptive statistics for the sample.
The research sample included several managers,
department heads, and divisional officials at Rafidain
Bank, Al-Jisr Branch 103
and Al-Rasheed Hilla/5. Table (2) shows the
characteristics of the research sample from the
analysis of the questionnaire paragraphs.
1-Gender.
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It is clear from Table (2) that the first characteristic,
which is gender, is that the number of males reached
(14) at a rate of 46%, while the number of females
reached (16) at a rate of 53%, which means an increase
in the number of females in the sample.
2- Educational qualification.
Table (2) shows that the second characteristic is the
academic qualification, which is distributed into
categories as follows: The first category (diploma or
less) had a sample of (11) individuals, representing 36%,
the second category (bachelor's) had a sample of (17)
individuals, representing 56%, the third category:
(master's) had a sample of (2) individuals, representing
6%, and the fourth category: (doctorate) (none). The
second category (bachelor's) has the highest
percentage, reaching (56%), so the higher the job
qualification, the higher the level of awareness of
strategic
thinking
for
distinguished
banking
performance.
- Age group.
It is clear from Table (2) that the third characteristic,
which is the age group, was distributed among the
categories as follows: The first category was less than
(30) years old, and the number of sample individuals in
it was (4) and a percentage of 13%, and the second
category: (40-31) years old, and the number of sample
individuals in it was (14) and a percentage of 46%, and
the third category:) 50-41) years old, and the number of
sample individuals in it was (5) and a percentage of 16%
and the fourth category: (51- and over) years old, and
the number of sample individuals in it was (7) and a
percentage of 23%, and the fourth category (60-51)
years old is the highest percentage, which amounted
to (23%).
4- Years of practical experience:
It is clear from Table (2) that the fifth characteristic,
which is years of practical experience, was distributed
among the categories as follows:
In the first category (1-5) years, the number of sample
individuals was (5) at a rate of 16%, and in the second
category (6-10) years, the number of sample individuals
was (8) at a rate of 26%, and the third category: (11-15)
years, and the number of sample individuals was ((7 at
a rate of 23%, and the fourth category (16- and over)
years and the number of sample individuals was (10) at
a rate of 33%, and the fourth category (16- and over)
years is the highest percentage, which amounted to
33%. Description of sample characteristics (2) Table:
N.
Property
Indicators
Numbers
Percentage
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1
Gender
Male
14
46
%
Female
16
53
%
Total
30
99
%
2
Educational
Qualification
Total
Age Group
Diploma
below
11
36
%
Bachelor
17
56
%
Master
2
6
%
PhD
-
-
30
98
%
3
Total
Years of Work
Experience
Less than 30
4
13
%
31
-
40
14
46
%
41
-
50
5
16
%
51- and over
7
23
%
Property
30
98
%
4
Gender
Total
Educational
Qualification
1-5 years
5
%16
6
-
10
8
26
%
11
-
15
7
23
%
16- and over
10
33
%
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30
98
%
Second: Description and diagnosis of research variables
This research deals with presenting the data shown by
the questionnaire and analyzing the sample responses
regarding (dimensions of strategic thinking and
outstanding performance), where tables were
prepared for the research variables and adopted for
the statistical analysis process to obtain the weighted
arithmetic means, standard deviations, and the highest
and lowest values to know the intensity of the
achieved response from the point of view of the
sample individuals. The hypothetical arithmetic mean
of (3) was adopted as an average measuring and
evaluating tool for the degree related to the responses
of the sample individuals. Note that the hypothetical
arithmetic mean of (3) is the result of adding the
percentages from the five-rank scale of (15) divided by
the number of ranks of (5).
1- Description and analysis of the opinions of the
research sample for the independent variable
(strategic thinking): (X).
In this paragraph, the opinions of the research sample
will be described and analyzed regarding the
dimensions of strategic thinking as follows:
A- Analysis of the views of the sample related to
foresight.
It is clear from Table (3) that the weighted arithmetic
mean of the foresight dimension reached (253.4) with
a standard deviation of (0.761). The weighted
arithmetic mean was found to be more significant than
the hypothetical arithmetic mean of (3). This indicates
a clear interest in the foresight dimension by the
members of the research sample because it is one of
the essential dimensions of strategic thinking for
achieving distinguished performance in the bank. The
highest value of the mean in paragraph X1 reached
(400.4). X1 ranked first in the opinions of the sample,
which indicates the keenness and interest of the bank
in extrapolating the future towards developing
strategies in the long term. The highest value of the
weighted average X1 was (000.5), and the lowest value
of the weighted average X1 was (000.3), while the
lowest value of the average for the sample opinions
related to this dimension was in paragraph X5 at
(900.3). The highest value of the weighted average X5
was (000.5), and the lowest value of the weighted
average X5 was (000.2), and it ranked fifth. This means
the bank is not interested in formulating multiple
scenarios to face future possibilities. The rest of the
paragraphs ranged between these two levels above-
table (3) Analysis of the sample opinions on the
foresight dimension.
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The
Symbol
Paragraphs
Arithmetic
Mean
Standard
Deviation
Highest
Value
Minimum
Value
Arrangement
X1
Foreseeing the future
towards developing long-
term strategies.
400
.
4
700
.
0
000
.
5
000
.
3
1
X2
Identifying opportunities to
be able to seize them.
266
.
4
739
.
0
000
.
5
000
.
3
4
X3
Belief that learning from the
present and creating
knowledge enables us to
communicate with the
future. To face potential
environmental changes
333
.
4
758
.
0
000
.
5
000
.
3
3
X4
Paying attention to strategic
issues and following up on
changes in the external
environment and their
impact on banking
operations.
366
.
4
764
.
0
000
.
5
000
.
3
2
X5
Working on formulating
multiple scenarios to be able
to face future possibilities
900
.
3
844
.
0
000
.
5
000
.
2
5
General average
253
.
4
761
.
0
Source: Prepared by the researcher according to the computer results using the 16.
Spss program.
B- Analysis of the sample's opinions related to
systematic thinking.
It is clear from Table (4) that the weighted arithmetic
mean for the dimension of systematic thinking reached
(079.4) with a standard deviation of (860.0). The
weighted arithmetic mean was found to be greater
than the hypothetical arithmetic mean of (3). This
indicates a clear interest in the dimension of systematic
thinking by the research sample members because it is
one of the essential dimensions of strategic thinking
for achieving distinguished performance in the bank.
The highest average value for the sample's opinions
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related to this dimension was in paragraph X6 and
paragraph X8 by (266.4), and each ranked first. This
means there is an agreement in the bank's view of the
paragraphs of this dimension, which is the
comprehensive view of how change occurs in the
surrounding environment, and considering how the
bank's various departments affect how the goals are
achieved, and competition is encouraged. The highest
value of the weighted average in paragraph X6 and
paragraph X8 was (000.5). The lowest value of the
weighted average in paragraph X6 and paragraph X8
was between (000.2-000.3), while the lowest value for
the sample's opinions related to this dimension was in
paragraph X10 at (700.3). The highest value of the
weighted average X10 was (000.5), and the lowest
value of the weighted average X10 was (000.1). It
ranked fourth in the sample's opinions. This also
indicates the bank's lack of interest in analyzing the
problem by looking at its parts, not at its combined
causes and trying to sense the critical changes in the
organization's environment-table (4) Analysis of the
sample's opinions on the dimension of systemic
thinking.
The
sym
bol
Paragraphs
Arithmeti
c mean
Stand
ard
deviati
on
Highest
value
Mini
mum
value
Arran
geme
nt
X6
A comprehensive view of how change
occurs in the surrounding environment
.
266
.
4
739
.
0
000
.
5
000
.
2
1
X7
Considering the hierarchy, objectives of
the bank, specialization and formal
relationships when looking at problems
related to work
033
.
4
927
.
0
000
.
5
000
.
2
3
X8
Considering how the different departments
of the bank affect the way in which goals
are achieved and encouraging competition
266
.
4
691
.
0
000
.
5
000
.
3
1
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X9
Considering the levels of interdependence
and mutual influence between the tasks
required to be accomplished
.
133
.
4
860
.
0
000
.
5
000
.
2
2
X10
Analyzing the problem by looking at its
parts rather than its combined causes and
trying to sense the important changes in
the organization's environment
700
.
3
086
.
0
000
.
5
000
.
1
4
Overall average
079
.
4
860
.
0
Source: Prepared by the researcher according to the computer results using the 16.
Spss program.
C- Analysis of the sample opinions related to nonlinear
thinking
It is clear from Table (5) that the weighted arithmetic
mean for the dimension of nonlinear thinking reached
(971.3) with a standard deviation of (994.0). The
weighted arithmetic mean was found to be greater
than the hypothetical arithmetic mean of (3). This
indicates that there is a clear interest in the dimension
of nonlinear thinking by the members of the research
sample in the bank by the managers because it is one
of the essential dimensions in strategic thinking in
achieving distinguished performance in the bank. The
highest value of the average for the sample opinions
related to this dimension was in paragraph X14 at
(366.4). It ranked first in the sample opinions. This
indicates the bank's interest in it because the most
critical factor in making change is knowing the goals
and facts based on the change. The highest value of the
weighted average reached (000.5), and the lowest
value of the weighted average reached (000.1), while
the lowest value of the average for the sample
opinions related to this dimension was In paragraph
X12, by (566.3), it ranked fifth in the sample's views,
which indicates the bank managers' lack of interest
based on feelings and a sense of general
circumstances-table (5) Analysis of the sample's
opinions on the dimension of nonlinear thinking.
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The
sym
bol
Paragraphs
Arith
metic
mea
n
Stan
dard
devia
tion
High
est
value
Mini
mum
value
Arran
geme
nt
X11
I rely on logic when making financial decisions
000
.
4
050
.
1
000
.
5
000
.
2
3
X12
I rely on my feelings and sense of general
circumstances
566
.
3
278
.
1
000
.
5
000
.
1
5
X13
I care about quantitative measures when making
decisions such as budget reserves and future
profits
133
.
4
973
.
0
000
.
5
000
.
2
2
X14
The most important factor in making change is
knowing the goals and facts on which the change is
based
366
.
4
718
.
0
000
.
5
000
.
2
1
X15
The most important factor in making change is
feeling that the change is right for me.
000
.
4
909
.
0
000
.
5
000
.
2
3
X16
What is the impact of these variables on your
behavior when making decisions such as facts,
feelings, rationality, consistency with documents,
intuition.
766
.
3
040
.
1
000
.
5
000
.
1
4
Overall average
971
.
3
994
.
0
Source: Prepared by the researcher based on computer results using the 16.SPSS
program.
D- Analysis of the sample's opinions related to thinking
about time.
It is clear from Table (6) that the weighted arithmetic
mean of the dimension of thinking about time reached
(624.3) with a standard deviation of (000.1). The
weighted arithmetic mean was found to be greater
than the hypothetical arithmetic mean of (3). This
indicates that there is a clear interest in the dimension
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of thinking about time by the members of the research
sample in the bank by the managers because it is one
of the essential dimensions in strategic thinking in
achieving distinguished performance in the bank. The
highest value of the average for the sample opinions
related to this dimension was in paragraph X17 by
(100.4). It ranked first in the sample opinions. This
indicates the interest of the bank managers in taking
into account past events when determining the vision
for the bank's future. The highest value of the
weighted average reached (000.5), and the lowest
value of the weighted average reached (000.1), while
the lowest value of the average for the sample
opinions related to this dimension was in paragraph
X12 by (966.2). It ranked fourth in the sample opinions.
This indicates the lack of interest of the bank
managers, and I believe that the best knowledge in the
past does not help one look towards the future-table
(6) Analysis of the sample's opinions about the
dimension of thinking about time.
The
sym
bol
Paragraphs
Arith
metic
mea
n
Stan
dard
devia
tion
High
est
value
Mini
mum
value
Arran
geme
nt
X17
Considering past events when setting a vision for
the future of the bank
100
.
4
028
.
1
000
.
5
000
.
2
1
X18
I believe that the best knowledge of the past does
not help in looking towards the future.
966
.
2
764
.
0
000
.
4
000
.
2
4
X19
Considering how the different departments of the
bank affect the way in which the goals are
achieved.
900
.
3
959
.
0
000
.
5
000
.
2
2
X20
Identifying the variables that will affect the
activities of employees in the future.
533
.
3
252
.
1
000
.
5
000
.
1
3
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Overall average
624
.
3
000
.
1
Source: Prepared by the researcher based on computer results using the SPSS 16
program.
E-
Analysis of the sample’s opinions regarding
participation.
It is clear from Table (7) that the weighted arithmetic
mean of the participation dimension reached (455.3)
with a standard deviation of (022.1). The weighted
arithmetic mean was found to be greater than the
hypothetical arithmetic mean of (3). This indicates that
there is a clear interest in the participation dimension
by the research sample members in the bank by the
managers because it is one of the essential dimensions
of strategic thinking for achieving distinguished
performance in the bank. The highest value of the
average for the sample opinions related to this
dimension was in paragraph X26 by (833.3). It ranked
first in the sample opinions. This indicates that the bank
managers believed that the development of work
mechanisms and the needs of beneficiaries are factors
that affect the participation process. The highest value
of the weighted average reached (000.5), and the
lowest value of the weighted average was (000.1),
while the lowest value of the average for the sample
opinions related to this dimension was in paragraph
X21 by (133.3). It ranked fifth in the sample opinions.
This indicates the lack of interest of the bank managers
in believing that participation is a method that loses.
The bank is superior to other banks (7)-analysis of the
sample’s opinions on the participation dimension.
The
sym
bol
Paragraphs
Arith
metic
mea
n
Stan
dard
devia
tion
High
est
value
Mini
mum
value
Arran
geme
nt
X21
I think that participation is a method that makes
the bank lose its superiority compared to other
banks
133
.
3
252
.
1
000
.
5
000
.
1
5
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X22
I feel that the difficulty of managing the
relationship with partners reduces the imposition
of alliances with banks with other banks
433
.
3
006
.
1
000
.
5
000
.
2
3
X23
Participation has become a strategic option to
increase the bank's competitiveness
200
.
3
095
.
1
000
.
5
000
.
1
4
X24
The legal environment is an obstacle to
participation operations
566
.
3
935
.
0
000
.
5
000
.
2
2
X25
The bank is working to enhance its capabilities in
terms of risk management through participation
566
.
3
971
.
0
000
.
5
000
.
2
2
X26
I think that the development of work mechanisms
and the needs of beneficiaries are factors that
affect the participation process
833
.
3
874
.
0
000
.
5
000
.
2
1
Overall average
455
.
3
022
.
1
Source: Prepared by the researcher based on computer results using the SPSS 16
program
2- Description and analysis of the opinions of the
research sample regarding the dependent variable
(outstanding performance): (Y).
It is clear from Table (8) that the weighted arithmetic
mean for outstanding performance reached (983.3)
with a standard deviation of (975.0). The weighted
arithmetic mean was found to be greater than the
hypothetical arithmetic mean of (3). This indicates that
there is a clear interest in outstanding performance by
the members of the research sample in the bank by the
managers, as it is an essential matter in banks that care
about achieving outstanding performance. The highest
average value for the sample opinions related to
exceptional performance in paragraph Y2 amounted to
(266.4) and ranked first in the sample opinions. This
indicates that the bank managers care that the senior
management accomplishes the job tasks according to
quality standards. The highest value of the weighted
average reached (000.5), and the lowest value reached
(000.1). In contrast, the lowest value of the average for
the sample opinions related to outstanding
performance in paragraph Y7 amounted to (600.3). It
ranked ninth in the sample opinions. This indicates the
bank managers' lack of interest in an effective system
for evaluating outstanding performance, which is
evaluated periodically and effectively. Table (8)
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Analysis of sample opinions on exceptional
performance
The
sym
bol
Paragraphs
Arith
metic
mea
n
Stan
dard
devia
tion
High
est
value
Mini
mum
value
Arran
geme
nt
Y1
The bank's management performs its
work with the required efficiency and
effectiveness
.
100
.
4
956
.
0
000
.
5
000
.
1
3
Y2
Senior management accomplishes job
tasks according to quality standards
266
.
4
784
.
0
000
.
5
000
.
2
1
Y3
The bank's management has the
readiness, willingness and desire to
work outside of official working hours
in order to quickly complete the work
required of them
966
.
3
889
.
0
000
.
5
000
.
2
6
Y4
The bank's management has the
ability to solve work problems
000
.
4
946
.
0
000
.
5
000
.
2
5
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Y5
The bank's management improves the
ability to act in critical situations
033
.
4
988
.
0
000
.
5
000
.
2
4
Y6
The bank's management has sufficient
readiness to bear responsibility
033
.
4
808
.
0
000
.
5
000
.
3
4
Y7
There is an effective system for
evaluating outstanding performance
and outstanding performance is
evaluated periodically and effectively
600
.
3
275
.
1
000
.
5
000
.
1
9
Y8
The management develops their
performance and skills continuously
700
.
3
207
.
1
000
.
5
000
.
1
8
Y9
The management has the skill of
communicating well with others
933
.
3
112
.
1
000
.
5
000
.
1
7
Y10
The management adheres to work
rules and procedures
200
.
4
886
.
0
000
.
5
000
.
2
2
Overall average
983
.
3
975
.
0
Source: Prepared by the researcher based on computer results using the SPSS 16
program.
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Third: Analysis of the correlation between the research
variables and testing the hypotheses.
Table (9) shows the correlation between the first
independent variable of the strategic thinking
dimensions (M1 Foresight) and the dependent variable
(Y1), which confirms that the bank's management is
performing its work with the required efficiency and
effectiveness. The Spearman correlation coefficient
reached (0.196), indicating a weak positive correlation
between the two variables and is not statistically
significant. Table (9) also shows the correlation
between the first independent variable of the strategic
thinking dimensions (M1 Foresight) and the dependent
variables (Y2), ((Y3, ((Y4, and (Y5), as the correlation
coefficients reached (.359 0), (.330 0), (.273 0), and
(.233 0), respectively. This indicates a weak and
insignificant correlation between the independent
variable, Foresight, and these dependent variables.
Table (9) shows that there is a correlation between the
first independent variable of the strategic thinking
dimensions (M1 Foresight) and the dependent variable
(Y6), which confirms that the bank's management is
prepared Sufficient to bear responsibility, as the
correlation coefficients reached (.458*0), which
indicates a strong correlation with a significance level
of (.05). It is also clear that there is a correlation
between the first independent variable of the
dimensions of strategic thinking (M1 Foresight) and the
dependent variable (Y9), which confirms that
management has the skill of good communication with
others. The correlation coefficients reached (.436*0),
which indicates a strong correlation with a significance
level of (.05). As for the rest of the dependent
variables, which are (Y7), (Y8), and (Y10), the
correlation between them and the independent
variable (M1 Foresight) was a positive sample and not
significant through the correlation coefficient (.252 0),
(.344 0), and (.353 0), respectively. The analysis also
showed that there is a correlation between the first
independent variable of the strategic thinking
dimensions (M1 Foresight) and the general average of
the outstanding performance variables, as the
Spearman correlation coefficient reached (364*.0)
with a significance level of (05.0). On this basis, the null
hypothesis is rejected, and the alternative hypothesis
is accepted, which states a correlation between the
independent
variable,
Foresight,
and
some
outstanding performance variables in the banks in the
research sample. Table (9) also shows a correlation
between the second independent variable of the
strategic thinking dimensions (M2 System Thinking)
through its paragraphs and the dependent variable,
outstanding performance, as a strong positive
correlation was found between system thinking and all
outstanding performance variables with statistical
significance and a significance level ranging between
(05.0) and (01.0). This means that the bank
management is interested in the independent variable
of
system
thinking
to
achieve
outstanding
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performance. The average correlation coefficient
between these variables reached (.633** 0) with
statistical significance and a significance level (01.0).
On this basis, the null hypothesis is rejected, and the
alternative hypothesis is accepted, which states that
there is a correlation relationship between the
independent variable, systemic thinking, and the
variables of outstanding performance in the banks of
the research sample. Table (9) Analysis of the
correlation relationships between the independent
and dependent variables.
y
y1
Y2
Y3 y4 y5
y6
y7
y8 y9 y10 m
M1
0.196 0.359 0.330 0.273 0.233 0.458* 0.252 0.344
0.436
*
0.353
0
.
364
*
m2
0.639
**
0.364
*
0.495*
*
0.459
*
0.486*
*
0.548**
0.636*
*
0.523
**
0.480
**
0.503*
*
0.633
**
m3
0.763
**
0.649
**
0.614*
*
0.587
**
0.545*
*
0.620**
0.689*
*
0.594
**
0.587
**
0.563*
*
0.768
**
m4
0.533
**
0.356 0.387*
0.380
*
0.371* 0.462*
0.563*
*
0.374
*
0.221 0.299
0.492
**
m5
0.593
**
0.379
*
0.371* 0.323 0.354 0.624**
0.621*
*
0.733
**
0.565
**
0.617*
*
0.631
**
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
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Table (9) reveals a significant correlation between the
third independent variable of the dimensions of
strategic thinking (M3 nonlinear thinking) and the
dependent variable of outstanding performance. This
strong positive correlation, with a statistical
significance level of (0.01), underscores the
importance of nonlinear thinking in achieving
outstanding performance in banks. The average
correlation coefficient between these variables
reached (0.768**), further emphasizing the profound
impact of strategic thinking on performance.
Based on the data, the null hypothesis is decisively
rejected, and the alternative hypothesis is accepted.
This acceptance confirms the correlation between the
independent variable of systematic thinking and all
variables of outstanding performance in the banks of
the research sample, reinforcing the significance of the
research findings.
In addition, Table (9) shows a correlation between the
fourth independent variable of the dimensions of
strategic thinking (M4 thinking in time) through its
paragraphs and the dependent variable of outstanding
performance, as a relationship was found. There is a
strong positive correlation between thinking about
time and all variables of exceptional performance with
statistical significance and a significance level ranging
between (05.0) and (01.0). This means that the bank
management is interested in the independent variable,
thinking about time to achieve outstanding
performance. The average correlation coefficient
between these variables was (.492** 0) and was
statistically significant with a significance level of
(01.0). On this basis, the null hypothesis is rejected, and
the alternative hypothesis is accepted, which states
that there is a correlation between the independent
variable thinking about time and all variables of
outstanding performance in the banks of the research
sample. Table (9) also shows a correlation between the
fifth independent variable of the dimensions of
strategic thinking (M5) participation through its
paragraphs and the dependent variable, distinguished
performance, as a strong positive correlation was
found between involvement and all distinguished
performance variables with statistical significance and
a significance level ranging between (05.0) and (01.0).
This means that the bank management is interested in
the independent variable participation to achieve
distinguished performance. The average correlation
coefficient between these variables reached (0.631**)
and is statistically significant and at a significance level.
Building on the rejection of the null hypothesis, the
acceptance of the alternative hypothesis further
solidifies the correlation relationship with the
independent variable of participation and all
distinguished performance variables in the banks of
the research sample. This acceptance marks a
significant step forward in our understanding of the
impact of strategic thinking on performance.
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Finally, the first central hypothesis is rejected, which
states that there is no relationship between the
independent variable strategic thinking and some
distinguished performance variables in the banks of
the research sample.
Fourth: Analysis of the impact of the independent
variables on the dependent variables and testing the
hypotheses:
Table (10) shows an analysis of the impact of the
independent variable Strategic thinking in the
dependent variable, distinguished performance, as it
appears in the effect of the independent variables
represented by the dimensions of strategic thinking
(M1-M5) on the dependent variable (distinguished
performance (Y), as the value of the coefficient of
determination (R2) reached (0.657), which means that
(65%) of the changes that occurred in the dependent
variable Y are caused by the independent variables
mentioned above. The rest of the effect is caused by
other unknown factors not addressed in the research.
It is also noted from Table (10) that the calculated (F)
value extracted from the (ANOVA) table reached
(9.206**) with a significance level of (0.01), indicating
that the form of the relationship was acceptable, as
was the value of (t) for the dimensions of the model, as
its value for the variable nonlinear thinking ((M3
((3.291**) indicating a statistically significant effect
with a significance level of (0.01). The Table also shows
a substantial effect for the independent variable
participation (M5) (2.171*), indicating a statistically
significant impact with a significance level of (0.05),
which means the importance of the independent
variables in their effect on the dependent variable,
outstanding performance. The values of (B) reached
(0.036 0, 0.077 0, -0.052, 0.574, 0.303 0) for the
independent variables, respectively, which means the
amount of the slope in The model as shown in Table
(10). The value of the constant (a) indicates the value
of the dependent variable (Y) when the value of the
independent variable is equal to zero. Since the
constant (a) value was equal to (-0.525), as shown in
the Table, the outstanding performance value equals
zero.
On this basis, the second sub-hypothesis regarding the
absence of a significant effect of the independent
variables represented by the dimensions of strategic
thinking on outstanding performance is rejected, and
the alternative hypothesis is accepted, which proves
the relationship of some dimensions of strategic
thinking in exceptional performance.
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Table (10) The effect of the independent variable strategic thinking on the dependent variable outstanding
performance.
Source: Prepared by the researcher according to the results of the computer using the
program 16. SPSS
Section Four
Conclusions and Recommendations
CONCLUSIONS
This section is dedicated to presenting the most
significant conclusions derived from the research, both
on the theoretical front and from the results of the
statistical analysis conducted in the applied aspect of
Dependent variable: Outstanding performance
(Y)
Independent
variable:
strategic thinking (X)
B
A
T
F
R
2
VAR
0.036
-0.525
0.263
9.206**
0.65
7
m1
Foresight
0.077
0.432
m2
Systems
Thinking
0.574
3.291
**
m3
Nonlinear
Thinking
-
0.052
-
0.367
-
m4
Thinking about
time
0
.303
2.171
*
m5
Share
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the research. These findings hold substantial
importance and relevance to the field of banking and
strategic management.
1- The research has provided a scientific and applied
framework for the research variables, namely the
independent variable of strategic thinking dimensions
and the dependent variable of outstanding
performance.
This
framework
has
practical
implications for the banking industry, shedding light on
the relationship and influence between these variables
in real-world scenarios.
2- It has become clear that strategic thinking has
become a necessity today rather than an option among
a group of strategic options facing the organization in
the foresight dimension, confirming that the bank's
management needs to be more ready to bear
responsibility. The highest value of the foresight
variable was reached in extrapolating the future
toward developing strategies in the long term, and this
indicates a strong correlation between the first
independent variable and the dependent variable.
3- The integrated view of strategic thinking through
the two approaches (scientific and creative) makes it a
fundamental supporter in developing the mental and
creative capabilities of senior management in
government banks in the long term, as it is a creative
process that depends on analysis, synthesis,
prediction, and anticipation of the future. Analytical
thinking requires a high degree of analytical skills, and
this indicates a correlation between the second
independent variable of the dimensions of strategic
thinking and the dependent variable. On this basis, the
null hypothesis is rejected, and the alternative
hypothesis is accepted, which states that there is a
correlation between the independent variable,
systematic thinking, and the variables of outstanding
performance in the banks of the research sample. 4-
Nonlinear thinking contributes to stimulating the
decision-makers awareness of the expectation of
discontinuity and sudden changes, which is directly
reflected in activating thinking with more than one
possibility for the future, as nonlinear thinking
contributes directly to creating a high sense of
dynamism in the banking work environment, and the
constant search for alternatives that enable these
banks to grow and break the stagnation. This also
indicates a correlation between the third independent
variable of the dimensions of strategic thinking and the
dependent variable, outstanding performance. 5- The
government banks in the research sample are
experiencing their worst conditions regarding
outstanding performance, which the researcher
noticed during the study period in those banks. Here,
thinking about time emerges as an essential factor in
formulating multiple scenarios compatible with the
nature of the challenges in the Iraqi banking
environment, as a strong positive correlation was
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found between thinking about time and all variables of
outstanding performance.
6-Participation is considered an umbrella and
framework for the concepts of value, ethics, and social
responsibility. By enhancing the participation
approach, Iraqi government banks can achieve their
main goal, which is economic and social development.
This indicates that a strong positive correlation was
found between the participation dimension and all
variables of outstanding performance.
7- This means that the results of the correlation
hypotheses proved the existence of statistically
significant correlations between the independent and
dependent variables of the research, whether they
were individual or combined. Finally, the first central
hypothesis is rejected, which states that there is no
correlation between the independent variable of
strategic thinking and some variables of outstanding
performance in the banks in the research sample.
RECOMMENDATIONS
Through the conclusions reached by the research, a set
of recommendations was formulated that government
banks can
Consider developing the right strategies to achieve
outstanding performance.
1- The necessity of focusing on the dimensions and
variables of strategic thinking and benefiting from its
role in exploiting
resources towards developing an effective strategic
plan to define the features of banking work in the long
term in achieving
Distinguished performance in its field of work, being
able to compete and serve beneficiaries and adhering
to the Banking Law and the Central Bank of Iraq Law
requirements.
2- Seeking to enhance and raise the level of
management skills and expertise in the two banks by
establishing robust twinning arrangements with
Reputable foreign banks to improve their capabilities
and create more effective and modern banking
practices and services while meeting the need for
focused training inside and outside the work.
3- Ensuring a comprehensive system to measure
outstanding performance compared to the goals using
a clearly defined set of data and management reports
and an individual performance management system.
4- Benefit from the correlation and influence
relationship between variables to build a complete,
advanced, and flexible system for strategic thinking
By providing the necessary information and
mechanisms to achieve outstanding performance
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5- Rafidain and Rashid Banks should have a firm belief
in strategic planning for the information system to
support the implementation of the operational
strategy and ensure the growth of banking work in
achieving outstanding performance.
6-Use strategic thinking to improve the efficiency and
effectiveness of government banks and enhance their
performance and ways of achieving outstanding
performance.
7- Develop plans to reward departments with a
compensation plan to attract, retain, and motivate
managers and talents, thus developing a competitive
culture throughout the bank.
8- Train employees in the field of strategic thinking in
the context of banking work so that the two banks can
continue to achieve outstanding performance in
planning for the future and inform management of any
gaps in the basic skills of the two banks.
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1121105677
Publisher:
Oscar Publishing Services
Servi
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