INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE
ISSN: 2692-5206, Impact Factor: 12,23
American Academic publishers, volume 05, issue 03,2025
Journal:
https://www.academicpublishers.org/journals/index.php/ijai
page 388
MODERN APPROACHES TO THE EFFECTIVE MANAGEMENT OF THE QUALITY
OF EDUCATIONAL SERVICES OF HIGHER EDUCATION IN THE TRAINING OF
SPECIALISTS
Sh.K.Gafurova
Bukhara city, Uzbekistan
Bukhara State University
Abstract:
The paper looks at the study of quality management problems of higher education in
the training of specialists. The author develops that for effective quality management in higher
education there is needed an integrated approach to understanding and evaluating the quality of
the educational process. The article clarifies and systematizes various approaches to managing
the quality of educational services to ensure competitiveness in the area of higher education of
the Republic of Uzbekistan.
Key words:
quality management, educational services, the concept of the development of higher
education, higher education, total quality management, modern approaches.
High demands on the moral, intellectual and professional potential of future specialists
led to the training of high-quality personnel that satisfy international requirements, which is the
main task of higher educational institutes. In the context of global trends in higher education,
such as the internationalization of education, international student mobility and accelerated
curricula, the issue of quality is the particular importance.
The emphasis is on the quality of higher education as its actual “result”, that is, the
qualifications of graduates. At the same time, the quality of education is recognized as one of the
urgent problems facing the modern system of higher education. The quality of education as an
object of research is widely studied and implemented in developed countries. Although the
quality of education in the country's educational institutions has not decreased over the years of
independence, at present it is developing as a system.
Nowadays in our country technologies are being created for clear, stable and promising
higher education assessment procedures. It is worth noting that in recent years in Uzbekistan,
especially with the participation of the head of state, a number of decisions and projects have
been developed to reform the higher education system. In particular, the Concept for the
Development of Higher Education of the Republic of Uzbekistan until 2030 will improve the
quality of education, which take into account the needs of socio-economic sectors, improve the
quality of education, train competitive personnel, and effectively organize scientific and
innovative activities. [1]
Today 114 higher educational institutions operate in the republic, of which 93 are state,
21 are foreign higher educational institutions and their branches. In particular, over the past 3
years, 6 higher educational institutions and 17 branches, as well as 14 branches of foreign higher
educational institutions have been created. According to the concept of the development of
higher education in the Republic of Uzbekistan today, in front of the higher education system a
number of urgent problems and lacks that requiring their decision in the direction of training
highly qualified personnel, including:
INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE
ISSN: 2692-5206, Impact Factor: 12,23
American Academic publishers, volume 05, issue 03,2025
Journal:
https://www.academicpublishers.org/journals/index.php/ijai
page 389
a) in the field of higher education enrollment and quality assurance
b) in the field of research and innovation
c) in the field of strengthening the material and technical base of higher educational
institutions
d) in the field of increasing the attractiveness and competitiveness of higher education at
the international level [1]
Based on the above, we can say that the quality of education depends on a number of
factors: the quality of the teaching staff, the material and technical base of the educational
institution, the justification of the teaching staff, the quality of the curriculum, the quality of
infrastructure, the quality of knowledge, innovative management activities, the introduction of
innovative processes, the competitiveness of graduates in the labor market, the achievements of
graduates, etc.
The practice of managing the quality of education indicates that there are a variety of
concepts and techniques. A HEI’s quality management system is a management system for
managing and managing an organization as applied to quality. Speaking of a HEI’s quality
management system, it is necessary, first of all, to determine the model in accordance with which
it will be built. Moreover, the model of a quality management system is understood as a set of
principles, methods, indicators and requirements for various aspects and processes of an
organization’s activity, criteria that determine the level of perfection of these processes and
methods for their assessment, which together determine all the processes of an organization’s
activities aimed at achieving the required results by quality. [2, p 153]
From our point of view, in our country, the TQM-Total Quality Management model,
which is widely used abroad, is a modern and effective approach to managing the quality of
educational services in universities for the training of engineering specialists.
TQM-Total Quality Management (TQM) is an enterprise-wide method for continuously
improving the quality of all organizational processes. This is the philosophy of universal quality
management, which successfully started many years ago in Japan and the USA with the practice
of awarding companies that have achieved the highest quality products.
The introduction of TQM in the management of higher education requires the use of
managerial technologies in education, process and integrated, systematic, marketing, situational,
cultural and educational approaches and specific organizational, economic, socio-psychological
and innovative pedagogical methods and tools.
Total quality management in higher education will look like this:
- Satisfying the needs (requirements) of education consumers (educational institution, state,
society and individuals)
- Continuous implementation of planning, provision and control to improve the quality of
education
- Training of all employees of the institute in quality management
- Providing a quality assurance function to all institute staff
- Regularly identify and eliminate factors that impede the quality of education, quality planning
- To direct the activities of all personnel to the result
- Making decisions on the fact. [3, p 33]
Based on the foregoing, the management of the TQM model is a well-planned,
guaranteed and technologically oriented management aimed at creating the necessary conditions
for the training of high-quality personnel in accordance with international standards and the
needs of the state and society.
INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE
ISSN: 2692-5206, Impact Factor: 12,23
American Academic publishers, volume 05, issue 03,2025
Journal:
https://www.academicpublishers.org/journals/index.php/ijai
page 390
We conducted a study in order to study the preparedness of our teachers and students for the
implementation of TQM principles in our countries institutes. During the study, an express
analysis of the university’s quality culture was conducted among professors and teachers of
technical departments, where 117 respondents participated. Respondents were asked: “What do
you mean by quality? How do you or your department want to achieve quality? Is it possible to
control the quality of education? Are you familiar with the concept and principles of global
quality management - TQM? Do you know the demand and needs of consumers of educational
services and how do you define them? Thus, managing the quality of training of future
specialists in higher education is difficult in the choice of applied methods and forms of exposure.
Only their combination will allow to achieve their goals.
Based on the results of the survey, the following conclusions can be drawn. Firstly, today,
teachers and students of higher educational institutions do not have a single idea about the
quality and quality of education. Secondly, they are not closely familiar with the components
that make up the quality of education, the factors affecting the quality of education, the
parameters for assessing the quality of education and international quality standards. Their
knowledge, skills and abilities to implement the concept and principles of TQM -total quality
management in educational institutions of the country does not meet the requirements. Thirdly,
the current process of certification and accreditation of higher educational institutions of the
republic, the activities of the State Inspectorate for Education Quality are oriented towards an
external episodic assessment and, to a large extent, do not comply with the principles of strategic
quality management, it is mainly of an inspecting nature. International experience shows that
these quality control mechanisms have never been successful.
Thus, preliminary studies show that managing the quality of education is difficult in
choosing the applied methods, methods and forms of exposure, and prove the need for further
research and development of a comprehensive, phased, systematic mechanism for moving to a
new level of quality management for the training of future technical specialists in higher
educational institutions.
Literature:
1. Appendix No. 1 to the Decree of the President of the Republic of Uzbekistan dated October
8, 2019 No. PD-5847, the concept of development of the higher education system of the
Republic of Uzbekistan until 2030
2. Burkhalter, B.B. (1996) How can institutions of higher education achieve quality within the
new economy? Total Quality Management, 7, pp. 153-160.
3. Robert Lundqvist. Quality in Higher Education Approaches to its management and
improvement.- Lulea:1997,
4.
Karimovna, G. S. QUALITY MANAGEMENT IN HIGHER EDUCATION AND ITS
FEATURES. GWALIOR MANAGEMENT ACADEMY, 40.
5.
Низамов, А., & Гафурова, Ш. (2024). ПРОБЛЕМЫ ОЦЕНКИ КАЧЕСТВА
ОБРАЗОВАНИЯ
В
ТЕХНИЧЕСКИХ
ВЫСШИХ
УЧЕБНЫХ
ЗАВЕДЕНИЯХ. Экономическое развитие и анализ, 2(9), 162-172.
6.
Gafurova, S. K. (2023). Quality Management In Education: A Systematic
Approach. Educational Research In Universal Sciences, 2(17), 126-129.
INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE
ISSN: 2692-5206, Impact Factor: 12,23
American Academic publishers, volume 05, issue 03,2025
Journal:
https://www.academicpublishers.org/journals/index.php/ijai
page 391
7.
Гафурова, Ш. К. (2025, February). ЗНАЧИМОСТЬ СИСТЕМЫ МЕНЕДЖМЕНТА
КАЧЕСТВА В ВЫСШЕМ УЧЕБНОМ ЗАВЕДЕНИИ. In INTERNATIONAL
SCIENTIFIC RESEARCH CONFERENCE (Vol. 3, No. 31, pp. 95-100)
8.
Nizamov, A. B., & Gafurova, S. K. (2020). Assessment of factors influencing the quality of
education in higher educational institutions.“. Academicia” An International
Multidisciplinary Research Journal, 10(6), 1784-1796.
9.
Nizamov, A. B., & Gʻafurova, S. K. (2024). OLIY TA'LIM MUASSASALARIDA TA'LIM
SIFATINI
BOShQARISh
TIZIMINI
MODELLASHTIRISHNING
USLUBIY
YONDASHUVLARI. XALQARO KONFERENSIYA VA JURNALLARNI SIFATLI
INDEXLASH XIZMATI, 1 (1), 155, 160.
10.
Низамов, А. Б., Очилов, А. О., Гафурова, Ш. К., & оглы Шaрoпoв, Т. Р. (2024). Оценка
эффективности обучения качественному менеджменту (TQM) в технических высших
учебных заведениях. Экономический профессиональный журнал, 4(4).
11.
Nizamov, A., & Gafurova, S. (2020). Directions for providing the quality of educational
services in higher educational institutes. Результаты научных исследований в условиях
пандемии (COVID-19), 1(05), 142-147.
12.
Gafurova, S. K. (2024). IMPORTANCE OF QUALITY MANAGEMENT IN IMPROVING
THE QUALITY OF PERSONNEL TRAINING IN THE FIELD OF FOOD
PRODUCTION. Science and innovation, 3(Special Issue 42), 508-511.
13.
Nizamov, A. B. (2020). DIRECTIONS OF THE COOPERATION DEVELOPMENT OF
THE HIGHER EDUCATION AND INNOVATED VOCATIONAL TRAINING SYSTEM
AT A NEW STAGE. Вестник науки, 1(7 (28)), 43-49.
14.
Shadiyev, A. X. (2025). DEVELOPMENT OF THE CURRICULUM FOR ECONOMIC
DISCIPLINES IN PRIVATE UNIVERSITIES. FARS International Journal of Education,
Social Science & Humanities., 13(1), 389-396.
15.
Zaripova, G., & Naimova, N. (2025). INFLYATSIYA VA UNI BARTARAF ETISH
CHORA-TADBIRLARI. Modern Science and Research, 4(2), 371-378.
16.
Supiyevna, B. M. (2025). BUDGETING IN THE PUBLIC SECTOR. ANALYSIS OF
MODERN SCIENCE AND INNOVATION, 1(6), 90-95.
17.
Jumayeva, Z. (2023). BASICS OF NATIONAL ECONOMIC DEVELOPMENT. Modern
Science and Research, 2(12), 296-300.
18.
Жумаева, З. К. (2024). РАЗВИТИЕ ТВОРЧЕСКИХ ИНДУСТРИЙ КАК ФАКТОР
РОСТА НАЦИОНАЛЬНОЙ ЭКОНОМИКИ: ОБЗОР ЗАРУБЕЖНОГО ОПЫТА И
ПЕРСПЕКТИВЫ ДЛЯ РЕСПУБЛИКИ УЗБЕКИСТАН.
19.
Ibragimov, A. (2025). PROSPECTIVE WAYS OF ATTRACTING FOREIGN
INVESTMENT TO THE NATIONAL ECONOMY. International Journal of Artificial
Intelligence, 1(1), 137-143.
20.
Игамова,
Ш.
З.
(2024).
МЕТOДИЧЕCКИЕ
РЕКOМЕНДАЦИИ
ПO
ФOРМИРOВАНИЮ OРГАНИЗАЦИOННO-ЭКOНOМИЧЕCКOГO МЕХАНИЗМА
OБЕCПЕЧЕНИЯ
ЭФФЕКТИВНOCТИ
ИННOВАЦИOННOГO
развития
ПРЕДПРИЯТИЙ CТРOИТЕЛЬНЫХ МАТЕРИАЛOВ. Gospodarka i Innowacje., 43, 335-
340.
21.
Baxtiyorova, J., & Djurayeva, M. S. (2025). BOZOR IQTISODIYOTI SHAROITIDA
RAQOBATNING ROLI. Modern Science and Research, 4(2), 477-485.
INTERNATIONAL JOURNAL OF ARTIFICIAL INTELLIGENCE
ISSN: 2692-5206, Impact Factor: 12,23
American Academic publishers, volume 05, issue 03,2025
Journal:
https://www.academicpublishers.org/journals/index.php/ijai
page 392
22.
Ochilov, S. B., Tursunova, Z. N., & Begmurodovna, Q. X. (2023). Study of changes in
economic indicators depending on time using continuous functions. Journal of Modern
Educational Achievements, 10(1), 143-149.
23.
Хasanova, G., & Qurbonova, X. (2020). WAYS TO PROMOTE INTEGRATED
COLLABORATION OF HIGHER EDUCATION AND VOCATIONAL COLLEGES IN
ECONOMIC MODERNIZATION. Интернаука, (7-1), 66-69.
