International Journal of Pedagogics
261
https://theusajournals.com/index.php/ijp
VOLUME
Vol.05 Issue06 2025
PAGE NO.
261-265
10.37547/ijp/Volume05Issue06-70
Methodological Basis of Development of Intercultural
Communication Competence of Tourism Police Officers
Jumaniyazova Nasiba Odilbekovna
Urgench State University, Faculty of Foreign Philology, Lecturer at the Department of English Language and Literature, Uzbekistan
Received:
22 April 2025;
Accepted:
18 May 2025;
Published:
20 June 2025
Abstract:
This article analyzes the methodological bases for increasing the intercultural communication
competence of the tourism police officers of Uzbekistan and reveals their significance.
Keywords:
Communication, intercultural communication, communicative competence, linguistic competence,
strategic competence, grammatical competence, sociolinguistic competence, pragmatic competence.
Introduction:
If language is a social phenomenon, it has
become an unquestionable concept, and today culture
is widely accepted as a whole concept together with
language. Also, "Language is the most impartial and
indelible mirror of national spirituality, enlightenment
and culture."[1] That is, the language is a means of
expression of people's imagination arising from the
spirituality, science and educational norms of the world
around them. It can be seen that during the
communication with the guests of our country, the
tourism police officers directly demonstrate our
national culture, customs and values, verbal and non-
verbal norms accepted in social relations. That is why
the study of the concept of language and culture in an
integral relationship with each other is an important
factor in the successful implementation of a
conversation with a representative of another nation.
To this end, many years ago, scientists showed interest
in the term "culture" and began to give many
definitions. "According to N. Brooks, "culture is a
person's behavior in events and events that occur in
everyday life. From a young age, a person adjusts
himself to various life situations as much as possible,
and calls on those around him to follow this approach
and obey him as the customs of the society in which he
lives.[2] "In the works of E. Taylor, we find the most
vivid expression of such an approach to the
understanding of culture. His more widespread
definition of culture expresses culture as a whole
complex phenomenon that includes knowledge,
beliefs, arts, morals, laws, customs and any other
characteristics and habits that a person acquires as a
member of society."[3] People communicate through
language based on their feelings, thoughts and
concepts, that is, they express the culture, upbringing
and thinking of the world around them through
language. It follows that while language is considered a
means of communication between people, in fact, not
only the rules of the language, but also very important
factors such as the difference in the social status,
nationality, and culture of the interlocutor in the
process determine how effective the communication
will be. Therefore, we can say that culture is the original
inner world of a person formed through the knowledge
and upbringing of the society that surrounds him, and
language is his means of expression. It follows that not
only language but also culture is equally important in
communication between people.
Since the concept of language and culture are
inextricably linked, the social environment, culture,
traditions, worldview, culture of communication and
means of communication, i.e. the communication
between representatives of two languages and
nationalities with different languages is intercultural
communication. there are important factors in
increasing it, which can be studied as the competence
of intercultural communication as a whole.
LITERATURE REVIEW
The term "competence" is derived from the Latin word
"competere" which means to match, and in a broad
sense it means the ability to effectively use acquired
verbal and non-verbal knowledge and skills in general
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International Journal of Pedagogics (ISSN: 2771-2281)
matters.
"Communicative competence is the ability to
understand and create opinions in a foreign language
in various communication situations"[4].
"Communicative competence is the knowledge, skills
and abilities necessary to understand other people and
to create one's own speech behavior programs in
accordance with the goals, fields, and situations of
communication"[5]. So, communicative competence is
the ability to successfully communicate with
representatives of different cultures in a foreign
language using acquired knowledge in different fields
and in different situations. It can be seen from this that
it is important to note that the importance of this
knowledge is very high for tourism police officers to
acquire the skills of effective communication with
representatives of different cultures in the course of
their duties, that is, to improve their communicative
competence.
In Linguistics, in the middle of the 20th century, N.
Chomsky defined the concept of "communicative
competence" for the first time as important social and
cultural factors, and explained language use
knowledge, skills and abilities in general as the
knowledge of effective use of language in
communication. That is, the successful use of the
language in communication implies the development
of the attitude of the interlocutors, and the
communicative competence of the users of this
language and the rules of language use are limited by
the socio-cultural norms of the society where the
language is used.
It is no exaggeration to say that during the
last half century, the interests and studies of scientists
have reached their peak in relation to intercultural
communication. Because today's globalization and the
problems of disagreements in international relations
happening all over the world require a more in-depth
study of this field. As a result of many researches,
scientists clearly proved that only grammatical
structure of language is not enough in intercultural
communication.
European scientists Michael Canale and Merrill Swain
considered the importance of not only language, but
also
non-language
socio-cultural
concepts
in
intercultural
communication,
the
ability
of
interlocutors to understand each other literally, and
the ability to maintain mutual respect in the event of
cultural conflicts. Many scientists initially analyzed and
studied communicative competence in 3 main parts,
i.e.
grammatical
competence,
sociolinguistic
competence and strategic competence.
Bachman interprets the term communicative
competence in a broader sense and communicative
competence includes 3 main parts, namely "linguistic
competence", "strategic competence" and "pragmatic
competence". Bachmann's theory called linguistic
competence, combining all the knowledge about the
grammar, pronunciation and correct use of the
language, it was a perfect definition.
The term communicative competence was perfectly
defined by Dell Hymes and is still widely accepted
today. According to him, communicative competence is
called intercultural communication competence in its
entirety, and includes such elements as "linguistic
competence",
"sociolinguistic",
"strategic
competence" and "discourse competence".
Components of Communicative Competence Dell
Components of Communicative Competence Dell Haymes
in the interpretation
Linguistic
(Linguistic)
Socio-linguistic
(Sociolinguistic)
Discursive
(Discourse)
Strategic
(Strategic)
• rules of correct
use of language
codes
• correct use of the
rules of dialectal
speech in society
• in the state of
maintaining
the
relevance
of
opinions in an
organic state
•
with
the
interlocutor
rules for avoiding
communication
breakdowns.
International Journal of Pedagogics
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International Journal of Pedagogics (ISSN: 2771-2281)
the
rules
of
correct expression
of the content
Communicative competence is considered the most
important subject in demonstrating the professional
competence of the tourism police officers, through
which they acquire the knowledge of providing high
service to tourists both verbally and in writing. It is
important to note that the above competencies are the
main competencies for successful communication.
Linguistic competence is an important part of
communication and the basis for other competencies,
in which the correct use of grammatical, lexical,
phonetic and stylistic rules of the language is a sum of
knowledge and skills.
"Linguistic competence is the ability to create and
interpret grammatically correct sentences consisting of
words in the traditional sense, considered to be the
foundation for the development of communicative
ability to form language in layers"[6].
Therefore, by studying the words of the language,
which are considered the main means of
communication between the tourism police officers
and tourists, in a generalized state for special purposes
and tasks, through correct emotional expression, using
them in the correct grammatical structure of the
language during the conversation, phonetically
speaking them in order to ensure intelligibility. it is
important to be able to pronounce the rules clearly and
fluently. In addition, first of all, the ability of the
interlocutors to retain the set of words related to the
correct methodological content in the intended
function is the basic concept for the successful
implementation of communication.
METHODOLOGY
I.R. Galperin defined the functional style as "a system
of coordinated, interrelated and mutually conditional
language tools designed to perform a certain function
of communication and to achieve a certain effect."
Functions
Suggested vocabulary
Examples
Greetings
Hi, hello, good morning,
good
afternoon,
good
evening.
Hello madam/sir.
Good afternoon mrs.
Suggestions
Shall we, Let's, do you
want.
Shall we get a taxi?
Request
Could you, can you, is it
possible…
Could you wait for a
minute?
Asking permission
Can I, don`t you mind,
would you mind, may I.
Don`t you mind, if I open
the window?
Warning
Be careful, be attentive.
Be careful, not to confuse
the number of buses.
Agree
I agree, I hope, I think so. I hope that we will not
have to wait for a long
time.
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International Journal of Pedagogics (ISSN: 2771-2281)
Disagree
I disagree, I don't think so,
it could be.
I don`t think that we miss
the bus.
Recommended
It is better, I recommend.
It is better to buy a ticket
in advance.
Advice
It would be better.
It would be better, if you
get a permission to enter
the room.
Offer
Can I, do you want.
Can I bring a bottle of
water to you?
The
next
important
part
of
intercultural
communication is sociolinguistic competence, which
implies the correct understanding of the meaning of
the language expressed in social communication by the
interlocutors and thus the development of
communication.
Sociolinguistic
competence
according
to
the
philosophy of the American scientist Schachter the
unity of the text depends on the contextual factors, the
interaction of the target and the norms or conventions,
including the correctness, the status of the
participants. That is, it is assumed that the source of the
language used by the interlocutors during the
conversation should be correctly interpreted and be
correct and understandable according to social norms.
This competency is used to learn from tourism police
officers how to interact with the interlocutor from the
social point of view, and how tourists can consciously
understand the meaning of a word in the world of
social communication and how to treat them
appropriately. For example, despite the fact that the
words "of course and sure" in the English language
have the same meaning from the lexical point of view,
these words have different emotional expressiveness
in the culture of the English nation, that is, the word "of
course" is definitely , in the meaning of "what is the
need to ask", the word "sure" expresses the meaning
of "of course" in the meaning "I would be grateful if you
would do so". It is a necessary condition for tourism
police officers to be aware of the meaning of social
relations in addition to the vocabulary of the words in
such a communication, which is very small and very
sensitive culture of communication.
Also, pragmatic competence is considered an
important part of language, and later this competence
was considered as a part of sociolinguistic competence
in the implementation of communication. Because it is
appropriate to take into account that the listener's
ability to understand the concept intended by the
speaker without additional explanations is not only
consciousness, but also related to the concept that is
widely understood in society.
Also, the use of strategic competence for the second
language user, as well as the native language user, can
be an important auxiliary factor in the continuous and
meaningful conversation between the representatives
of the two languages. This language competence is
considered to be the main tool of the user in avoiding
repeated words in poems and stories as a mother
tongue and increasing stylistic creativity, while as a
second language the user can use words that are
meaningful to the user or express it by giving a
definition of the intended word. It is important to make
a fluent and meaningful speech with such methods.
The next main part of communicative competence is
discourse competence.selection, words, structures,
sentences directly speaking includes knowledge related
to the sequence and organization of the written
text.Discourse competence was also studied by
European scientists such as Morgan & Sellner and
Carrell, and we can see that thoughts are divided into
categories in terms of meaning, logic, and structure,
and ensure the perfect level of communication in oral
and written speech.
Accordingly, those who commented on the
grammatical structure of the language, being able to
express it correctly in time and space, explained the
meaning and essence of words when used in society
and how they affect the listener through sociolinguistic
competence.
CONCLUSION
International Journal of Pedagogics
265
https://theusajournals.com/index.php/ijp
International Journal of Pedagogics (ISSN: 2771-2281)
In short, all the main parts of intercultural
communication are considered the main tools of the
tourism police in their work, thus their professional
competence will be perfectly visible and every guest
visiting our country will have a warm and meaningful
trip.
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