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STEPS FOR INNOVATIVE DEVELOPMENT AND DIGITALIZATION
OF SOCIO-ECONOMIC SECTORS IN UZBEKISTAN
Eshmurodova Maftuna Ma'murjon qizi,
Tashkent Medical Academy, Faculty of Medical Prevention and
Public Health, Ecology and Environmental Protection, Group 105
Iskandarov Sherzod Abduganiyevich
Department of Social Sciences, Tashkent Medical Academy
Salimjonov Muhammadjon Muzaffar ogli
Tashkent Medical Academy, 1st year medical case 127 Group B student
Abstract:
This article analyzes the reforms in the socio-economic sectors of
Uzbekistan, in particular, the innovative development and digitalization of the
healthcare system. The possibilities of improving the quality of medical services,
improving the management system of medical institutions, and providing convenient
and fast services to the population through the introduction of digital technologies are
highlighted. Also, new opportunities and problems arising from the increase in human
resources capacity, the introduction of artificial intelligence, telemedicine , and
electronic healthcare systems in medicine are discussed. The study analyzes the
innovative approach and the positive impact of digitalization on the medical sector on
a scientific basis.
Keywords:
innovation, digitalization, healthcare , medicine, digital medicine,
telemedicine, e-health, artificial intelligence, human resources, quality of medical
services
In recent years, a number of programs have been effectively implemented in
Uzbekistan to modernize national information and communication technologies and
digital infrastructure, and large investments have been made in the sector. In particular,
“Digital Uzbekistan – 2030”, “Development Strategy of New Uzbekistan for 2022-
2026”, “Uzbekistan – 2030” strategy and other relevant programs are of great
importance in implementing the digital transformation of the national economy,
industry and society as a whole[3].
Uzbekistan has long recognized the power of digitalization in modernizing
society, and the COVID-19 pandemic has once again proven the importance of digital
transformation [ 5]. As is known, the “Digital Uzbekistan – 2030” Strategy was
approved by the Decree of the President of the Republic of Uzbekistan Shavkat
Mirziyoyev No. PF-6079 dated October 5, 2020
1
[ 2].
1
Decree of the President of the Republic of Uzbekistan No. PF-158 dated 11.09.2023 "On the Strategy
"Uzbekistan - 2030".
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At the same time, in recent years, the level of use of digital services by the
population has increased significantly. For example, by the end of 2023, the number of
Internet users in the country exceeded 77 percent[ 4 ]. These figures indicate that the
digital literacy of the population is increasing, and the demand for digital services is
steadily expanding. In particular, the introduction of digital technologies in the
healthcare system has become an important stage in improving the quality and
convenience of medical services. In particular, electronic medical cards have been
introduced in more than 700 polyclinics, creating the opportunity to quickly manage
patient data. Telemedicine services are gradually entering medical practice .[ 8 ]
Undertaking significant work to modernize medical infrastructure, establish
modern healthcare management systems, and build human resources. This shows that
the digital transformation of the healthcare system is directly related not only to
technological innovation, but also to the development of human capital.
One of the main ideas of the “Uzbekistan-2030” strategy is to establish a medical
service system that fully meets the needs of the population and international standards
in the next seven years. The strategy’s ten or so goals include further integration of
specialized medical services provided to the population, covering tasks related to
ensuring public health, fully covering the treatment of 350,000 patients with diabetes
and 1.5 million patients with cardiovascular disease, which are the leading causes of
referrals , and providing 70 percent of the population in need of medical care with
emergency medical services at the primary level[6]. By implementing the tasks and
directions set out in the strategy, it will be possible to reduce hereditary diseases among
children by 2 times, infectious and non-infectious diseases by 20 percent, detect
oncological diseases in the population aged 30-69 through preventive examinations
and early stages, increase 5-year life expectancy by 2 times, and reduce mortality rates
up to 1 year by 2 times.[9]
Therefore, it is of urgent scientific and practical importance to conduct a thorough
analysis of the processes of innovative development and digitalization of the healthcare
system in the country, assess their practical effectiveness, identify existing problems
and develop proposals.
Analyze the processes of innovative development and digitalization of socio-
economic sectors in Uzbekistan and develop recommendations to improve their
effectiveness.
The study systematically studied socio-economic processes using the dialectical
method. A systematic approach was used to consider digital technologies as a whole
system. Graphical methods were used to represent economic indicators, and grouping
and comparison methods were used to compare the effects in different regions. The
effectiveness of innovation processes was analyzed using analysis and synthesis
methods.
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Results and analysis:
Share of users of digital services (%):
2018 –
47.2%
→ 2024 –
80.3%
Total growth:
33.1
%
Average annual growth rate: ~5.6%
Analysis:
was 47.2% in 2018. At that time, digitalization was only being gradually
introduced.
In 2019, the figure reached 50.6% - an increase of 3.4 percentage points.
Growth accelerated in 2020, reaching 56.4%. This 5.8% increase reflects
the increased demand for digital services due to the pandemic.
In 2021, the user share rose to 62.8% – an annual growth of 6.4%,
indicating that digital systems have stabilized.
In 2022, this figure was 69.1% - an increase of another 6.3%.
to rise to 75.0% in 2023 – a 5.9% increase.
In 2024, the user share reached 80.3% - which represents a growth of
5.3%.
Over the past 7 years, the share of users of digital services has increased by almost
1.7 times . [12] This growth was achieved due to:
1.
mobile communications and internet infrastructure.
2.
Systematic work within the framework of the “Digital Uzbekistan – 2030”
strategy.[10]
3.
Increasing number of remote services (payment, documentation, medical
records).
4.
Explosive increase in demand for digital services during the pandemic .
✅
Importance: The population's adaptation to technology increases the
innovative development potential of society, reduces corruption , and ensures
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transparency of services.
Number of regions where telemedicine services have been introduced:
2018 – 2 → 2024 – 42
Growth: 40 regions
Increased by 21 times
Analysis:
This growth indicates a significant increase in the need for telemedicine
services[ 14 ]. Due to population growth, a shortage of qualified personnel in remote
areas , and the pandemic situation, the following have been implemented:
1.
Introducing video consultations and online consultations.
2.
Remote control capabilities for diagnostics and monitoring systems.
3.
Ensuring equal access to health services in rural areas.
✅
Significance: Ensures the principle of equality in the delivery of medical
services to all regions and strengthens the preventive healthcare system.
Digitalization rate in medical institutions (%):
Year
Digitization
rate (%)
Growth
percentage
(%)
Reasons
Importance
2018
10%
-
Early digital technology
adoption. Lack of digital
infrastructure and related skills.
-
2019
25%
15%
Initial versions of the first
electronic systems (EMR/EHR)
were introduced in healthcare
systems. Government
investments, grants.
Access to quick information
for patients, increased
efficiency based on digital
systems.
2020
40%
15%
Expansion of electronic health
systems, automatic collection of
patient data through current
systems. Information exchange
in healthcare.
Improved accuracy and privacy
of patient information.
Information sharing and
reduced errors.
2021
55%
15%
Introduction of innovative
systems and new technologies.
Development of automated
monitoring and reporting
systems.
Reduction of medical errors,
prompt and accurate analyses,
and efficient service.
2022
65%
10%
International grants and state
investment support.
Introduction of electronic
systems and innovative
technologies.
Improve service efficiency,
speed up medical care, and
provide information for
patients.
2023
75%
10%
New technologies, the
The public and private sectors
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Year
Digitization
rate (%)
Growth
percentage
(%)
Reasons
Importance
development of automation,
improvements in medical data
management systems.
are paying great attention to
digital transformation in
medicine, increasing security in
information exchange and data
storage.
2024
80%
5%
Full implementation of
electronic systems, integrated
systems. Full implementation of
new technologies and
automation.
Fast and quality service for
patients, integration of all
healthcare systems, efficiency
and data security.
During
2
2018–2024 ,
3
Uzbekistan made a fundamental shift in the digitalization
and innovation of its healthcare system. The growth in each indicator has not only been
in numbers, but has also made the lives of patients and medical staff easier in real life.
This is seen as a practical result of the “Digital Uzbekistan – 2030” strategy .[ 15.16]
As we all know, in recent years, reforms in the field of public health have
accelerated, as in other areas, and the system is faced with urgent tasks such as
digitizing medicine, ensuring integration with ministries and departments, creating a
database, providing the necessary types and models of equipment and devices,
improving the quality of medical services by developing the professional qualifications
of medical workers[13] in advanced foreign countries with developed medicine, as well
as increasing the salaries of medical workers and their incentive payments. In order to
support this system, the necessary funds are being financed from the state budget and
international grant funds.
However, studies and analyses show that today, the information systems
developed for the digitalization of the system are not sufficiently organized, are not
integrated with the system of competent organizations, there are no indicators of the
final effectiveness of medical services, there are insufficient mechanisms for assessing
the effectiveness of the service and its methods, and there are a number of problematic
issues that still need to be addressed, including the complexity and lack of coordination
of contacting doctors through this system.
It is worth noting that in developed and CIS countries, the results of studies on the
digitalization of the sector in order to create favorable conditions for the healthcare
2
Resolution of the President of the Republic of Uzbekistan No. PQ-5000 “On measures for the effective
organization of digitalization work in the healthcare sector” dated February 23, 2021. lex.uz›uz/docs/-5303918
3
Decree of the President of the Republic of Uzbekistan No. PF-5590 “On comprehensive measures to radically
improve the healthcare system of the Republic of Uzbekistan” dated December 7, 2018. lex.uz›docs/-4096197
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system show that the indicators of automation and digitalization of medicine are 93.8
percent [17], and all receptions and services are carried out through pre-planned visits
and analysis of patient data. This, in turn, saves valuable time for both the patient and
the doctor, and leads to the provision of quality services by the doctor to more patients.
Conclusion In short, the process of digitalization and innovation in the socio-
economic spheres of Uzbekistan has been showing significant development in recent
years. From 2018 to 2024, the share of users of digital services increased by 34%, and
the level of digitalization in medical institutions by 70%. This growth was achieved
due to the expansion of mobile communications and Internet infrastructure, remote
services, and explosive growth in demand in the context of the pandemic. Increased
investments in the healthcare sector, the expansion of telemedicine services, and the
introduction of new technologies will increase the quality of medical services and
provide effective services for the population.
Such rapid development of digitalization increases public trust in technology ,
reduces corruption, and ensures transparency of public services. At the same time,
modernization of the healthcare system will allow for the provision of fast and accurate
services to patients, especially in remote areas, which is of great importance in ensuring
equal access to medical services.
By expanding the population's access to digital services, modernizing the
healthcare system, increasing investments, and using innovative technologies,
Uzbekistan will have the opportunity to move to a new stage in the digital economy
and services sector. Such measures will significantly contribute not only to economic
growth, but also to the overall development of society.
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