American Journal of Applied Science and Technology
74
https://theusajournals.com/index.php/ajast
VOLUME
Vol.05 Issue 06 2025
PAGE NO.
74-76
10.37547/ajast/Volume05Issue06-15
Organization of Supply of Auto Service Enterprises with
Spare Parts
Abullaev Shuxrat Shapievich
Director of the NTM "NUKUS AVTOLINER", Uzbekistan
Received:
23 April 2025;
Accepted:
19 May 2025;
Published:
21 June 2025
Abstract:
The efficient organization of spare parts supply is a critical factor in the operational success of auto service
enterprises. This article examines the key components involved in the supply chain, including inventory
management, supplier selection, procurement strategies, logistics, and digital integration. It explores current
challenges such as part diversity, counterfeit products, and global disruptions, and presents best practices such as
demand forecasting, digital platforms, and strategic supplier collaboration. The article also includes a case study of
Toyota’s spare parts distribution system to illustrate effective supply management. Ultimately, a well
-structured
spare parts supply system enhances service quality, reduces downtime, and improves customer satisfaction.
Keywords:
Auto service enterprises, spare parts supply, inventory management, procurement, logistics, supplier
relationship, digital integration.
Introduction:
In the modern automotive industry, the efficiency
and reliability of auto service enterprises depend not
only on the availability of qualified personnel and
modern equipment but also on the effective
organization of the supply of spare parts. Timely and
accurate delivery of spare parts is essential to ensure
minimal downtime of vehicles, high customer
satisfaction, and overall operational efficiency.
Moreover, the increasing complexity of automobile
technologies and the wide variety of vehicle models
necessitate a highly structured and responsive supply
chain. This article aims to provide a comprehensive
analysis of the organization of spare parts supply in
auto service enterprises, highlighting methods,
challenges, and successful practices.
To begin with, spare parts supply plays a crucial role
in maintaining continuity in service operations. Auto
service centers rely heavily on the prompt availability
of parts such as filters, brake pads, sensors, belts, and
electronic components. Without a reliable spare parts
supply chain, services are delayed, causing customer
dissatisfaction and financial losses. For instance, a
study conducted by Frost & Sullivan (2023) found that
over 45% of delays in vehicle repairs in independent
auto service centers in Europe were due to the
unavailability or late delivery of spare parts.
Furthermore, the report emphasized that supply-
related delays could lead to an average revenue loss
of up to $15,000 per month for medium-sized
garages. Therefore, supply organization directly
influences both productivity and profitability.
In organizing the supply of spare parts, several
components must be considered, including inventory
management, supplier selection, procurement
strategy, logistics, and information systems. Let us
explore each of these in more detail. First and
foremost, effective inventory management is
essential. This involves determining which parts to
stock, in what quantity, and at which location.
Methods such as ABC analysis, just-in-time (JIT), and
economic order quantity (EOQ) are widely used. For
example, JIT inventory helps in reducing storage costs
but requires a reliable supplier network. Additionally,
computerized maintenance management systems
(CMMS) or enterprise resource planning (ERP)
software can be used to track usage rates and predict
future demands. As an example, Bosch Car Service
uses SAP ERP to automate parts ordering and
minimize overstocking [1, 31-50].
Equally important is selecting reliable and responsive
American Journal of Applied Science and Technology
75
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American Journal of Applied Science and Technology (ISSN: 2771-2745)
suppliers. Criteria for supplier selection include
delivery lead time, cost, quality assurance, and
technical support. Long-term partnerships and
contracts
with
OEMs
(Original
Equipment
Manufacturers) or authorized distributors can
enhance stability in the supply chain. Moreover,
maintaining a good relationship with suppliers
facilitates better credit terms, faster response in
emergencies,
and
collaboration
in
demand
forecasting. For instance, AutoZone, a major US-
based aftermarket parts provider, partners with both
local and international suppliers to ensure timely
delivery of over 750,000 parts across its service
network.
Procurement strategies must align with the
enterprise’s size and service volume. While large
chains may adopt centralized procurement for cost
efficiency, small workshops often rely on local
wholesalers or retail stores. Some businesses use
hybrid models where high-frequency items are
sourced locally and specialized items are ordered
from central warehouses. Furthermore, adopting e-
procurement platforms can enhance transparency
and speed in purchasing. For example, many service
centers use online portals such as PartsTech or
Nexpart to compare availability and prices from
multiple suppliers in real time.
Another essential aspect is logistics
–
the movement
of spare parts from suppliers to service centers.
Efficient logistics ensure that the right part is
delivered to the right place at the right time.
Distribution centers, delivery schedules, courier
partnerships, and warehouse locations all influence
logistics efficiency. In metropolitan areas, many
service providers opt for daily or even same-day
delivery, especially for fast-moving parts. Conversely,
in rural areas, batch delivery systems are more
common due to transportation costs. The use of
regional distribution centers (RDCs) is also expanding.
Companies like NAPA and O’Reilly Auto Parts operate
multiple RDCs to optimize delivery routes and times.
Moreover, the implementation of fleet tracking
technologies, such as GPS and RFID, contributes to
real-time monitoring and helps minimize errors and
losses during transportation [4, 694-704].
Despite
technological
advancements,
several
challenges still hinder the smooth supply of spare
parts in auto service enterprises. Modern vehicles are
equipped with advanced electronics and unique
design features, making it difficult for service centers
to predict and stock all necessary parts. Even two
vehicles of the same brand may require different
components depending on the model year or region
of manufacture. Another significant problem is the
circulation of counterfeit spare parts. According to
the World Economic Forum, the global trade in
counterfeit automotive parts is estimated to be worth
over $40 billion annually. These parts not only
damage customer trust but also pose serious safety
risks. In addition, global events such as pandemics,
geopolitical tensions, and raw material shortages can
disrupt the supply chain. The COVID-19 pandemic, for
example, led to severe delays in parts shipping and
increased costs due to container shortages and
factory shutdowns. In light of these challenges,
adopting best practices can significantly improve the
reliability and efficiency of supply operations. Using
historical service data and predictive analytics tools
allows auto service enterprises to forecast part
requirements more accurately. Seasonal trends,
vehicle aging, and market dynamics should all be
considered.
Furthermore,
integrating
digital
platforms for inventory management, procurement,
and customer communication helps streamline the
entire process. Cloud-based systems ensure real-time
data sharing between branches and suppliers.
Establishing strategic partnerships with suppliers for
demand sharing, joint planning, and consignment
stock agreements leads to mutual benefits. Some
large networks even have supplier-managed
inventories (SMIs), where suppliers restock based on
real-time consumption data. Finally, investing in the
training of personnel involved in supply chain
management is vital. Knowledge of logistics software,
negotiation skills, and an understanding of auto parts
categories can greatly enhance supply efficiency. To
illustrate best practices, let us consider Toyota’s spare
parts logistics system. Toyota uses a multi-echelon
distribution network with national, regional, and local
distribution centers. With more than 1,500 service
points globally, Toyota uses advanced forecasting
algorithms and barcode tracking to ensure over 95%
of parts are available within 24 hours. This system is
considered a benchmark in the automotive industry
for supply efficiency and customer satisfaction.
CONCLUSION
In conclusion, the organization of spare parts supply
in auto service enterprises is a complex but critical
function that directly affects service quality,
operational costs, and customer satisfaction. By
adopting structured inventory management, reliable
procurement processes, advanced logistics, and
digital integration, enterprises can enhance their
spare parts supply chain significantly. While
challenges such as part diversity, counterfeit
products, and global disruptions persist, strategic
planning and technological adoption offer effective
solutions. Thus, a well-organized supply system not
American Journal of Applied Science and Technology
76
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American Journal of Applied Science and Technology (ISSN: 2771-2745)
only supports the smooth functioning of auto service
businesses but also provides them with a competitive
edge in the rapidly evolving automotive market.
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