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MODERN STAGES OF THEORETICAL AND METHODOLOGICAL
BASIS OF THE ACTIVITY OF THE INSTITUTE OF PUBLIC
RECEPTION
Ochildiyev Fazliddin Jamoldinovich
Email address:
https://doi.org/10.5281/zenodo.13827139
Abstract:
The article describes the theoretical and methodological
foundations and modern stages of the Institute of People's Receptions
introduced by the President of the Republic of Uzbekistan Shavkat Mirziyoyev.
The role of this institution in organizing open and effective communication with
citizens, the mechanisms for solving citizens' problems, and the importance of
improving interaction with state bodies are analyzed. Also, actual aspects of
digital transformation and increasing community participation in the activities
of public reception centers were considered.
Key words:
People's lobby, open communication, state bodies, citizens,
digital transformation, community participation, efficiency, methodological
foundations.
The new system founded by the President Shavkat Mirziyoev
Miromonovich for active and open communication with the people, working
with the appeals of individuals and legal entities - the Institute of People's
Receptions, together with the new stage of development of the living traditions
of the Uzbek philosophy of life and the school of national statehood in terms of
ensuring social justice, will bring our country It is no exaggeration to say that it
is becoming a powerful tool for achieving strategic goals for comprehensive
development. A council wedding is not widespread, there is a noble tradition in
our people: before starting any work, it is done after consultation and careful
consideration. In this, the opinion of young and old people is asked, they are
analyzed, various opinions are listened to, and all relationships are taken into
account. This method will certainly not fail to show the results of mutually
agreed activities. Shavkat Mirziyoev, in his speech entitled "Continuous
continuation of democratic reforms, creating a peaceful and peaceful, decent
standard of living for our people - is a guarantee of sustainable development" at
the 7th session of the Movement of Entrepreneurs and Businessmen - Liberal-
Democratic Party of Uzbekistan the time has come. After that, the activities of
the local leaders will be assessed based on the number of appeals received from
the residents of the area they lead, their behavior among the people, and
practical solutions to existing problems. In short, leaders are judged by the
ACADEMIC RESEARCH IN MODERN SCIENCE
International scientific-online conference
27
people," he said. At the ceremony dedicated to the 24th anniversary of the
adoption of our Constitution, the President announced 2017 as the year of
dialogue with the people and the interests of the people in our country. a radical
revision is necessary. In this regard, we need to constantly communicate with
the population, introduce new mechanisms and effective methods of solving the
problems that are bothering them," he said. Soon, our people are seeing the
practical results of these ideas and initiatives in their lives.
Improving the efficiency of public receptions, processes of automation,
increasing activity indicators and ensuring rational use of material resources is
the most important factor for today's national development and development of
the nation.
The Institute of Public Reception is an institution designed to facilitate the
organization of state and public services and communication with the people.
The main goal of this institute is to improve communication between citizens
and state authorities and to help solve people's problems.
According to theoretical foundations, the institution of public reception is
closely related to the following theoretical foundations:
•
Open communication with citizens - its purpose is to establish effective
communication with the people, to provide opportunities for citizens to
speak, and to establish direct communication between state bodies and
the population.
•
Institutional model: The institutional model and principles that
determine how public reception centers are established between
government agencies and the public sector.
•
Service Management: Theory of Customer Service and Service Quality
Management. Effectively respond to the needs of citizens through these
features.
Also, methodological bases, which include the following methodological
bases for increasing the efficiency of public receptions:
Education and training Continuing education and professional
development programs to improve the skills of employees and prepare them for
effective work.
Management of systems and processes: methods of management,
monitoring and evaluation of internal systems and processes of the People's
Reception.
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According to the use of technologies, it is envisaged to improve services
through the use of innovative technologies, including electronic certificates,
online applications and other digital tools.
The next stages are modern stages, according to which they include digital
transformation, public participation, efficiency improvement, political and
economic transformation. Let’s define them one by one:
Digital transformation: Further development of communication with
citizens through e-gov systems, mobile applications and online services.
Public participation: Active involvement of citizens in public
administration processes, consideration of their opinions and suggestions.
Improving efficiency: Improving methods for improving service quality
and solving problems quickly.
Political and economic changes: Changes in public policy and economic
conditions mean updating services to meet the needs of the people.
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