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SECTION 6.
INTERACTION IN ENGLISH:
CROSS-CULTURAL AWARENESS
AND COMMUNICATION
6 -BÓLIM.
INGLIS TILINDE
MÁDENIYATLARARA
KOMPETENCIYA HÁM
KOMMUNIKACIYA
UDC:
372.881.111.1 (575.172)
THE ROLE OF SPEECH ETIQUETTE IN THE COMMUNICATION PROCESS
Uteshova Z.X.
Nukus, Uzbekistan
PhD, docent, Head of the department of English language and Literature
Berdakh Karakalpak State University
This article describes the pivotal role of speech etiquette in facilitating effective
communication. Speech etiquette encompasses the rules and conventions that govern
verbal interactions, including politeness, respect, and appropriate language use. The study
delves into the multifaceted dimensions of speech etiquette, examining its impact on
interpersonal relationships, cultural understanding, and overall communication
effectiveness. According to Holmes’ research investigates the moral dimensions of
speech acts, shedding light on how speech etiquette can influence the perception of
potentially offensive or discriminatory language [3, 7]. This study explores the role of
humor in workplace communication, highlighting how speech etiquette and politeness
strategies are employed to manage power dynamics and navigate potentially provocative
situations. This annotated bibliography provides a foundation for understanding the
critical role of speech etiquette in the communication process. By drawing on seminal
works in the field [11, 12, 13, 16, 17], this research aims to contribute to a deeper
appreciation of how etiquette shapes and influences effective verbal interactions across
various contexts and cultures.
In the realm of human interaction, communication stands as the cornerstone of our
social fabric. It is through effective communication that we convey thoughts, emotions,
and intentions, establishing connections and fostering relationships. However, the
efficacy of communication is not solely dependent on the words we choose or the
information we convey, but also on the manner in which we deliver our messages.
Speech etiquette, encompassing a set of culturally and socially accepted norms and
behaviors governing verbal interactions, plays a crucial role in shaping the quality and
outcome of communication. According to the research by Holmes, he delves into the
gendered aspects of politeness, shedding light on how speech etiquette is influenced by
societal norms and expectations. This source offers valuable insights into the nuances of
communication across genders [3]. Goffman’s work on face-to-face interactions provides
a theoretical framework for understanding the role of face in communication. The
concept of
face
is central to speech etiquette and is explored in depth in this book [4].
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The significance of speech etiquette in communication has been recognized across
diverse cultures and historical periods. Etiquette, as defined by Post and Senning [8],
represents the codes of behavior that facilitate smooth and respectful interactions in
society. In the context of speech, these codes manifest in various forms, including
politeness, tone, div language, and linguistic choice. Politeness, according to Brown
and Levinson [2], is a fundamental aspect of social interaction, providing a framework
for managing face-threatening acts and maintaining positive social relations. Moreover,
speech etiquette extends beyond linguistic elements to encompass paralinguistic features
such as tone, pitch, and pace of speech, which convey nuanced information about the
speaker’s emotional state and intentions [6]. Non-verbal cues, such as gestures, facial
expressions, and eye contact, further contribute to the intricate dance of communication,
enhancing or detracting from the overall message [7].
The impact of speech etiquette on communication outcomes is far-reaching.
Research has demonstrated that individuals who employ appropriate speech etiquette are
more likely to be perceived as credible, trustworthy, and approachable [8]. Conversely,
breaches in etiquette can lead to misunderstandings, conflicts, and damaged relationships.
Understanding the role of speech etiquette in communication is therefore imperative for
individuals seeking to navigate the complexities of social and professional interactions.
This research endeavors to delve into the multifaceted dimensions of speech etiquette and
its pivotal role in the communication process. Through a comprehensive examination of
existing literature, as well as empirical studies, we aim to illuminate the intricate
interplay between speech etiquette and effective communication. By exploring the
cultural, contextual, and individual factors that influence speech etiquette, we seek to
provide valuable insights for enhancing interpersonal communication in diverse settings.
Speech etiquette plays a pivotal role in enhancing the clarity and understanding of
messages exchanged during communication. When individuals adhere to established
norms of politeness, respect, and consideration, it creates a conducive environment for
effective communication. By using appropriate greetings, addressing individuals by their
titles, and employing polite language, communicators establish a foundation of respect,
which in turn fosters a more open and receptive atmosphere. This aids in the accurate
transmission and reception of information.
An adherence to speech etiquette is instrumental in fostering positive interactions
and building healthy relationships. Politeness and respectful language convey a genuine
interest in the well-being and opinions of others. This promotes trust, goodwill, and a
sense of mutual respect. In professional settings, adhering to speech etiquette can lead to
improved teamwork, cooperation, and a harmonious work environment, ultimately
enhancing overall productivity.
Speech etiquette also serves as a bridge across cultural differences. Recognizing
and respecting the customs and norms of different cultures is crucial in avoiding
misunderstandings or inadvertently causing offense. By employing appropriate greetings,
forms of address, and expressions of courtesy that are in line with the cultural context,
communicators demonstrate cultural sensitivity and inclusivity. This not only prevents
miscommunication but also showcases a high level of cultural awareness and respect.
In challenging situations or during disagreements, speech etiquette remains an
invaluable tool. Maintaining a calm and respectful tone, avoiding confrontational
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language, and using active listening skills can help de-escalate conflicts and facilitate
constructive dialogue. By focusing on the issue at hand rather than the emotions
surrounding it, communicators can work towards finding mutually agreeable solutions.
While speech etiquette is generally beneficial, there is a potential for
misinterpretation, particularly in cross-cultural contexts. What may be considered polite
in one culture might be perceived as distant or insincere in another. This can lead to
unintended misunderstandings or even mistrust between communicators.
Excessive adherence to speech etiquette can sometimes lead to an overly formal
communication style, which may hinder the establishment of genuine and authentic
connections. In some cases, this formality can create a barrier to open and candid
conversations, particularly in informal settings or among close-knit groups. Following all
the intricacies of speech etiquette can be time-consuming, especially in complex or
formal situations. This can potentially slow down the communication process, which
might not always be practical, especially in fast-paced environments.
In summary, speech etiquette plays a crucial role in the communication process,
contributing to clarity, positive interactions, cultural sensitivity, and conflict
management. However, it is important to be mindful of potential drawbacks, such as the
potential for misinterpretation, overemphasis on formality, and time consumption.
Ultimately, a balanced approach that recognizes the importance of etiquette while also
allowing for authentic and efficient communication is essential for successful interactions
in diverse social and professional contexts.
REFERENCES:
1. Brown, P., & Levinson, S. C. (1987). Politeness: Some Universals in Language Usage.
Cambridge University Press.
2. Brown and Levinson’s seminal work provides a comprehensive framework for
understanding politeness strategies in communication. The book lays the foundation for
exploring the cultural and social aspects of speech etiquette.
3. Holmes, J. (1995). Women, Men, and Politeness. Longman.
4. Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Doubleday.
5. Brown, R., & Gilman, A. (1989). Politeness Theory and Shakespeare’s Four Major
Tragedies. Language in Society, 18(2), 159-212.
6. Bachorowski, J. A., & Owren, M. J. (2008). Not All Laughter is the Same: Acoustic
Differences in Laughter Produced by Giggling and Chuckling Infants. Paper presented at
the 10th International Conference on Acoustic Communication by Animals.
7. Knapp, M. L., & Hall, J. A. (2014). Nonverbal Communication in Human Interaction.
Cengage Learning.
8. Post, P. Senning, D. (2017). Emily Post’s Etiquette, 19th Edition. William Morrow.
9. Sundstrom, E. (2018). Trust, Credibility, and Ethos in Public Relations. In Handbook
of Communication Ethics (pp. 235-248). Routledge.
10. Uteshova Z. THE GENERAL CHARACTERISTICS OF TEACHING READING
COMPREHENSION //InterConf. – 2020.
11. Maksetova N., Uteshova Z. LINGUISTIC CHARACTERISTICS OF ENGLISH
DICTIONARIES AND THEIR NEW TECHNOLOGIES OF COMPILING //XXI
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