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IN MEDIATION: LEGAL ANALYSIS OF THE POSSIBILITIES, POSITIVE AND
NEGATIVE ASPECTS OF USING ONLINE PLATFORMS AND ARTIFICIAL
INTELLIGENCE
Yokubov Jasurbek Salimjon ugli
yokhubovjasurbek@gmail.com
Tashkent State Law University,
Faculty of Master's and Correspondence Education,
Student of the specialization Mediation and Alternative Dispute Resolution
Abstract:
To date, the trend of using modern technologies in mediation: the possibilities of
using online platforms and artificial intelligence, legal analysis of the positive and negative
aspects of digitalization has finally replaced the more general "modernization" and "innovation"
both from the political lexicon and from the scientific agenda. It is difficult to say how long this
trend will continue and what socio-technological phenomenon will replace it. One way or
another, the widespread introduction of digital technologies is now an indisputable and obvious
fact. This process applies to all aspects of social life, not excluding judicial proceedings and out-
of-court dispute resolution, which can be significantly improved through the use of digital
technologies. This article analyzes the practice of using digital technologies in various forms of
judicial proceedings and types of out-of-court dispute resolution such as arbitration and
mediation, and the regulation of legislation.
Keywords:
judicial proceedings, out-of-court dispute resolution, arbitration, mediation, digital
technologies, digitalization, artificial intelligence, mediation.
Today, a global digital transformation is also underway. Companies are rethinking their business
models and processes within the framework of the digital economy. They are adopting
innovative technologies such as artificial intelligence, the Internet of Things, process automation,
and blockchain to increase their competitiveness and create new value for customers. The most
popular technology today is generative artificial intelligence. This study is devoted to studying
its capabilities, implementation problems, and prospects for use in the activities of Russian
enterprises. Analysis of the latest research and publications. The scientific and methodological
basis for writing this article was formed by the works of leading domestic and foreign scientists
who study the use of various tools of innovative technologies in the global and domestic business
environment.
The use of artificial intelligence in mediation courts promises a revolution in the field of justice,
which offers a number of benefits both for the arbitrators themselves and for the parties to the
dispute. Benefits of using AI: Increased efficiency:
Automate routine tasks: Artificial intelligence can automate many tasks, such as collecting and
analyzing evidence, legal research, and drafting decisions, freeing up time for more complex
mediation tasks
Speed up the process: AI can save time spent on resolving disputes by automating parts of
the process.
Deeper data analysis: AI can analyze large amounts of data, allowing you to make more
informed and accurate decisions.
Improve access to mediation: Reduce costs: AI can make mediation more accessible to parties
with limited financial resources.
Simplify the process: AI can make the process more understandable and accessible to non-legal
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entities. Data analysis systems: AI can analyze large amounts of data, such as contracts and
financial statements, and identify hidden patterns and regularities. Virtual assistant systems: AI
can serve as virtual assistants to mediators and disputants by providing information, answering
questions, and automating parts of the process. While there are positive aspects to using artificial
intelligence in mediation, there are also aspects that require serious consideration when it comes
to its operation.
Ethics and impartiality: It is important to ensure that the AI is impartial and does not
discriminate against any party to the dispute.
• Transparency and explanation of decisions: It is necessary to ensure the transparency of the
work of the AI and the possibility of explaining the decisions made.
• Legal framework: It is necessary to develop a legal framework for the use of artificial
intelligence in mediation courts. Artificial intelligence has great potential to change the
mediators, making it more efficient, objective and convenient. However, a number of problems
and these problems need to be resolved to ensure the safe and ethical use of AI in the field of
justice. At the same time, mediation technology is understood as a set of tools, methods and
techniques that mediators use to assist the parties in resolving the dispute. The implementation of
mediation technology requires professional skills in the field of legal communication, analysis
and dispute management, negotiation. The mediation technologies used should be aimed at
reducing costs, resolving disputes more quickly, and achieving results that preserve and
sometimes even improve relations between the parties. It should be noted that the role of the
mediator in resolving a dispute varies across legal systems. In the Arab (Muslim) approach to
mediation, the status and authority of the mediator, as well as the respect of the parties for him,
are crucial for reaching agreed-upon compromise solutions. In Muslim culture, the mediator is
perceived as someone who knows all the answers and solutions. Therefore, the mediator plays an
active role and takes an evaluative position, unlike the Western mediator, who plays a neutral
and supportive role, allowing the disputing parties to resolve the problem themselves.
Furthermore, while a Western mediator is more interested in learning about legal procedures and
formalities, a Middle Eastern mediator needs to know more about the history and facts of the
conflict. A Western mediator, acting as a mediator, sets the main goal for achieving a result: the
victory or defeat of one of the parties, while an Eastern mediator considers the preservation of
social harmony as the ultimate goal.
It is necessary to focus on improving the existing institution of mediators in Russia, to establish
the obligation of mediators to act not only quickly, but also more effectively, legally soundly.
The mediator must promptly inform all relevant parties, study the history and origins of the
conflict in detail, try to understand the point of view of the opponents, spend considerable effort
on preparing for negotiations, and most importantly, be able to create a number of potentials.
Mediation, which originated in the Arab world, has now become widely developed in the
European and American systems, as well as in Singapore.
The use of digital technologies, and primarily their “non-intellectual” types, can significantly
simplify the mediation procedure. The parties to the dispute may be located at a great distance
from each other (both within the same country and in different countries) or may not be able to
come to the negotiations for certain reasons (for example, work or illness).
The use of digital
technologies, in particular audio and video conferencing, e-mail and various chats, allows the
parties and the mediator to participate in the mediation procedure without the need for a personal
meeting. However, when conducting a mediation procedure using such technologies, it is
necessary to solve the problem of verifying the identity of the parties to the dispute and ensuring
the protection of their personal data.
1
Бостром Н. Искусственный интеллект. Этапы. Угрозы. Стратегии. М.: Манн, Иванов и Фербер, 2016. 496 с.
2
Ли Кай-Фу. Сверхдержавы искусственного интеллекта. Китай, Кремниевая долина и новый мировой
порядок. М.: Манн, Иванов и Фербер, 2019. 240 с.
3
Шилина М. Г Медиатизация в «новой нормальности»: Реверсы парадигмы и провокации трансгрессии? //
Вестник РУДН. 2021. № 4. С. 597-622. DOI: 10.22363/2312-9220-2021-26-4-597-622.
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The mediator helps the participants in this procedure to get out of a stressful or conflict situation,
seeks to identify and eliminate the cause of the dispute and find a solution acceptable to all
parties, neutralizing the emotional component. At the same time, the mediator performs a
number of actions, such as exchanging information with the parties, identifying the problem,
determining the interests of the parties, searching for points of contact and the most optimal way
out of the current situation.
While in the past few years, not being able to use a computer was seen as illiteracy, now it is
time to use it in conjunction with Artificial Intelligence technologies. World education is making
great strides based on these technologies, and the introduction of these tools is a It is necessary to
focus on improving the existing institution of mediators in Russia, to establish the obligation of
mediators to act not only quickly, but also more effectively, legally soundly. The mediator must
promptly inform all relevant parties, study the history and origins of the conflict in detail, try to
understand the point of view of the opponents, spend considerable effort on preparing for
negotiations, and most importantly, be able to create a number of potentials. Mediation, which
originated in the Arab world, has now become widely developed in the European and American
systems, as well as in Singapore.
The use of digital technologies, and primarily their “non-intellectual” types, can significantly
simplify the mediation procedure. The parties to the dispute may be located at a great distance
from each other (both within the same country and in different countries) or may not be able to
come to the negotiations for certain reasons (for example, work or illness). The use of digital
technologies, in particular audio and video conferencing, e-mail and various chats, allows the
parties and the mediator to participate in the mediation procedure without the need for a personal
meeting. However, when conducting a mediation procedure using such technologies, it is
necessary to solve the problem of verifying the identity of the parties to the dispute and ensuring
the protection of their personal data.
The mediator helps the participants in this procedure to get out of a stressful or conflict situation,
seeks to identify and eliminate the cause of the dispute and find a solution acceptable to all
parties, neutralizing the emotional component. At the same time, the mediator performs a
number of actions, such as exchanging information with the parties, identifying the problem,
determining the interests of the parties, searching for points of contact and the most optimal way
out of the current situation.
If for the past few years, not being able to use a computer was considered illiteracy, now the time
has come when this is used in conjunction with Artificial Intelligence technologies. World
education is making great strides based on those technologies, and the introduction of these tools
is in our hands. After all, artificial intelligence is the basis of technological development and
progress. It should not be forgotten that every technology being created should always serve
humanity, improve its standard of living, and promote human development. At the same time,
there are several problems in using artificial intelligence in mediation, and it would be
appropriate to provide solutions to these problems. The main problem is the lack of trust among
citizens in the field of mediation and the use of artificial intelligence in this field. At the same
time, there are geographical restrictions in mediation. It would be appropriate to highlight my
proposals for solving this problem in the conclusion.
In conclusion, it can be noted that our country has the potential and need to use artificial
intelligence capabilities and technologies in social protection programs, and it is advisable to
introduce and apply artificial intelligence technologies by involving leading local specialists and
foreign companies in the relevant programming areas. It is worth noting that a superficial
approach to the introduction of artificial intelligence or various software and ICT in relevant
areas can lead, firstly, to projects not yielding the expected results, secondly, to ineffectiveness
4
Шилина М. Г Медиатизация в «новой нормальности»: Реверсы парадигмы и провокации трансгрессии? //
Вестник РУДН. 2021. № 4. С. 597-622. DOI: 10.22363/2312-9220-2021-26-4-597-622.
5
Шилина М. Г Медиатизация в «новой нормальности»: Реверсы парадигмы и провокации трансгрессии? //
Вестник РУДН. 2021. № 4. С. 597-622. DOI: 10.22363/2312-9220-2021-26-4-597-622.
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of the budget funds spent, and thirdly, to programs and systems that are not up to date, becoming
targets for cybercriminals, undermining national security and leaking confidential and personal
information. These problems will delay the use of artificial intelligence in our country for several
years. Therefore, such state programs are required to be implemented by leading local and
foreign specialists and companies in the field. The widespread introduction of new technologies
in Uzbekistan, including artificial intelligence in social protection programs and other areas, will
stimulate the use of modern information technologies in the public and private sectors, increase
the country's opportunities for developing a digital economy and introducing innovations in each
sector. At the same time, it will lead to the effective use of modern scientific achievements.
1. Create information campaigns: and conduct trainings It is necessary to prepare promotional
materials (videos, blogs, stories on social networks) that explain what mediation is, how it works,
and how artificial intelligence can benefit from it, with clear, practical examples. To promote
these videos, conduct training classes in each region. Provide gifts and incentives for those who
participate in training classes.
2. Online mediation platforms: Create systems that allow mediators and parties to connect in real
time through special online services (for example, video chat, electronic document exchange).
These online platforms will make it possible to circumvent geographical restrictions on
mediation.
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