50
Review and analysis of World Experience in the Use of Information Communication Systems, Technologies in
Social Support and Rehabilitation of Families
Dilarom Gafurdjanova Tashmukhamedova
1
, Saida Safibullayevna Beknazarova
2
1.
Candidate of Medicine Science, Associate of Professor, Tashkent, Uzbekistan
2.
Doctor of Technical Sciense, Professor Audiovisual Technologies of Tashkent University of Information
Technologies named after Muhammad Al-Khwarizmi, Tashkent, Uzbekistan
saida.beknazarova@gmail.com
Abstract:
This article describe how to use the information technologies in education, both in everyday life and for
distance learning, is becoming increasingly widespread throughout the world. ICTs can significantly increase the
chances of people getting an education at all levels. The widespread use of ICTs in knowledge acquisition can also
promote family cohesion, promote family values, prevent adverse social conditions in families, and, above all,
provide training in work and access to information and communication technologies. ICT provides an opportunity to
organize remote work, the performance of professional duties by a freelancer at a distance from the location of the
organization where he works (at home or in the center of telecommunications services), through telecommunications
and computer equipment. This article reviews and analyzes the world experience in the use of information and
communication systems and technologies in the social support and rehabilitation of families, suggests the
introduction of special programs for the use of ICT in the field of social protection and support of people from
families in need, which are mainly narrowly focused on providing specific functions and tasks for the organization
of self-help for family representatives.
[Tashmukhamedova D.G., Beknazarova S.S.
Review and analysis of World Experience in the Use of
Information Communication Systems, Technologies in Social Support and Rehabilitation of Families.
Life Sci
J
2020;17(4):50-58]. ISSN: 1097-8135 (Print) / ISSN: 2372-613X (Online).
http://www.lifesciencesite.com
. 9.
doi:
10.7537/marslsj170420.09
.
Keywords:
ICT use, social protection, support of people, adverse social conditions, families in need, self-help,
freelancer.
Introduction
The IT industry is now developing faster than
any other sector of the national economy. Therefore,
free training in the basics of information and
communication technologies is the best option that
will give an impetus to the development of your
career, become an educated person, or simply find
additional income in the Internet (selling your
products in online stores: baking, clothing, etc.).
Today, the economic development of any
country and its role in the world community depends
on such important factors as the quantity and quality
of information services, the degree of their availability
and use by various groups of the population.
The main source of information until recently
was the mass media, while the possibility of obtaining
information from the original source was practically
absent. Today, the world is witnessing multi-sided
trends, transformation of all public institutions and
spheres of human activity under the influence of
information and communication technologies (ICTs).
International practice has already accumulated
sufficient experience (both positive and negative) in
the development and implementation of stages and
projects for the introduction of ICT in various sectors
of the national economy. In most advanced countries
of the world, such as, for example, Canada, Korea,
Malaysia, Singapore, and the United States, strategies
or integrated programs for information development
of both societies as whole and individual spheres of
activity have been developed and implemented.
Today, there is no single template that can meet all the
conditions and solutions to the problem of forming the
introduction of ICT and its application in a particular
activity.
According to a number of researchers, each
country has its own unique combination of
circumstances, priorities and available resources that
can be used in the implementation of this task. Most
of the countries in the world in the process of building
e-government focus on electronic access to basic
public services1. The UN methodology defines a four-
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stage model for the development of e-services
provision2:
1) Developing e-government, where government
websites are presented as simple business cards and
official web pages. At this stage, electronic interaction
between ministries and departments of the Central
government, as well as between Central and local
authorities, is possible. Some official information can
be provided online;
2) Expanded presence of e-government, in which
the state provides more information via the Internet —
laws and regulations, reports, news, downloadable
databases. The user can use the search engine to get
acquainted with the documents available on the site;
3) Transactional presence, involving interactive
interaction between a citizen and the government;
4) Network EP-which is the most developed
level of government work on the Internet. G2G (state–
to–state), G2C (state–to-citizen), C2G (citizen-to-
state) services are integrating. The government
engages citizens in the preparation and decision-
making processes and public discussions.
Analyzing the experience of building e-
government in different regions and countries of the
world, it is customary to identify three main models
that have been put into practice in America, Europe
and Asia. Conditionally, they can be called as follows:
the American model, which reflects the specifics of its
formation in the United States; the European model,
within which the development of electronic
government structures is carried out in most countries
of Western, Central and Eastern Europe. The Asian
model, most successfully implemented in Singapore
and South Korea.
The
continental
European
model
of
e-
government is characterizing by strict legislation
regulating information relations and information flows
that circulate in the European information space.
The Anglo-American model of Informatization
of the state is based on the principles of service
provision of public services to citizens, exclusion of
redundant functions of government bodies and rapid
satisfaction of citizens ' needs through information
technology.
Methodology
The Asian model of e-government is basing on a
specific management style, an Asian type of corporate
culture, and a multi-layered system of public
administration organized according to the principle of
a hierarchical pyramid.
An important success factor in the United States
was the integration of positions related to the
Informatization of public administration and the
quality of interactive government services into the
overall system of evaluating the effectiveness of
government departments, which reflected in the
amount of funding from the state budget and special
funds.
The European approach to the development of
the e-state is largely based on the basic principles of
the macroeconomic policy of the EU countries in the
field of information society formation, stated in the
"E-Europe" program.
Singapore is one of the leading countries in the
implementation
of
information
technologies,
including in the most conservative and least
susceptible to changes in public institutions such as
public administration and government interaction with
ordinary citizens. Singapore became the first country
in the world where, in 1999, a major government
portal e-Citizen Centre created (www.ecitizen.gov.sg),
where citizens of Singapore can not only get
information
about
a
particular
government
Department, but also perform a number of actions that
previously would have had to go to a specific
government Agency.
South Korea's e-government has won worldwide
recognition. The reason for Korea's leadership is the
significant development and provision of mobile
applications downloaded from the country's single
integrated portal. The formation of e-government in
South Korea began in 2001 with the adoption of
measures on the main blocks that make up e-
government. Already in 2003 Kazakhstan, having
spent $225 million on these activities, has reached the
4th place in the world in the digital opportunities
index, the 12th, according to the world Bank, in terms
of the development of the information society, and the
13th place in the UN list in terms of the use of ICT in
the provision of public services. $1.3 billion allocated
for the implementation of these projects in 2003-2007.
with parallel state funding of Informatization
programs and reduction of the "digital lag". The portal
provides access to services through numerous
channels. With the goal of bringing e-government
services closer to advanced ICTs by 2015, the Korean
government is currently implementing the Smart
government strategy. With its help, citizens will be
able to enjoy easy and free access to public services,
regardless of access channels. Accordingly, South
Korea hopes to solve its social problems of low birth
rate and aging society, while actively responding to
the future needs of social security and welfare of the
population. The government of South Korea, when
forming the model of e-democracy, has focused on
meeting the needs of the population and implementing
ICT in the system of culture and education [1].
The
UNESCO
international
Institute
for
information technology in education is actively
engaged in the use of ICT for learning. Well-known
companies such as Microsoft and IBM are actively
developing "assistive" technologies. Reviews of
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information
resources
also
showed
that
the
development of computer technology for social
support and rehabilitation of people from needy
families is also being considered by other countries,
such as Japan, Finland, and the United Kingdom.
Education and employment for families in need
The use of information technology in education,
both in traditional classrooms and for distance
learning, is becoming increasingly widespread around
the world. ICTs can significantly increase the chances
of people getting an education at all levels.
- The widespread use of ICTs in teaching and
learning can help solve many problems, including
problems related to the availability of educational
institutions.
- Under the influence of Informatization, all
types of markets are transformed, including the labor
market.
Apparently,
the
most
"revolutionary"
phenomenon in the field of employment has become
the so-called remote work, or virtualization of
workplaces. Virtualization of workplaces has become
a universal means of providing employment for
people, especially those who live in rural areas.
- The main feature of remote work or telework
is that an employee performs professional duties at a
distance from the location of the organization where
he works (at home or in the center of
telecommunications
services),
using
telecommunications and computer equipment. Virtual
"distance economic relations" are establishing
between employers and employees.
- A common element of telework in all its
manifestations is the use of computers and
telecommunications to change the accepted geography
of work.
- Telework is mading possible by:
- - Reduce the cost and increase the
productivity of computers and telecommunications;
- - Availability of certain tools and services
that support Open Electronic Networking, including
the open Internet;
- - Readiness of employers and employees to
explore and use new opportunities to achieve business
success and achieve personal goals.
- Telecommuting is becoming attractive for the
participants of the labor market direct to:
- - The General need to reduce production
costs and improve customer service;
- - Growing concern about the environment
and especially negative environmental problems;
- - The emergence of the network economy
(networked economy), where telecommuting and tele-
shopping will play a Central role;
- - Shift from "paid employment"") the "work
opportunities", with a simultaneous increase in self-
employment
(self
employment) and
part-time
employment (part time employment), as well as
strengthening the position of entrepreneurs, very small
firms and "micro enterprises", Figure 1.
Fig. 1 Graphical structure of telework
Understanding the essence of telework is now an
important point in developing business strategies and
for people's careers. Today, we see how the
employer's requirements for staff mobility, flexibility
of organizational structures, and the ability to adapt to
constant changes in the external environment are
increasing. With the introduction of the concept of
remote work, employers have a wide range of new
opportunities for the practice of organizing work,
which includes flexible working hours, flexible
location of the workplace, a flexible contract with the
contractor, etc. Centers for collective use of telework
are the result of the implementation of these trends.
Each employee gets to the office that is most
convenient for them: either the closest or the most
convenient when using public transport.
The "team" works together through electronic
networks. TV centers may be owned by a single
company, or a company may have a workplace in a
center that is sharing by several companies.
When changing jobs, when an employee changes
jobs, there is no problem moving, only the elements of
the organizational structure change. When an
employee leaves a job, or is promoting, or changes
their career in another form, the company can replace
them with the most suitable candidate, regardless of
geographical restrictions.
With the support of the European Commission, a
special project Electronic Commerce and Telework
Trends (Ectt) organized, which conducted a study of
trends in the development of e-Commerce and
telework in ten European countries, as well as in the
United States and Japan.
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Research has found that, on average, remote
workers account for more than 25% of total
employment. In General, the sectorial structure of
employment based on the principles of distance
employment is largely determined by the specifics of
a particular national labor market. At the same time,
the Esatt study finds that two-thirds of respondents are
extremely interested in switching to permanent or
partial home work.
With this form of work, two of the most
important needs of any employee are met– the need
for a flexible working schedule and the ability to
spend more time in a familiar social environment
(family). In addition, they spend less time and money
on transport, have the opportunity to participate more
actively in public life and, most importantly, spend
more time with their family. At the same time, the
employer saves costs, has a flexible and mobile staff
structure, and increases productivity, because TV
workers have less unproductive time spent.
Remote work is firmly included in the reality of
modern social and labor relations everywhere. The
attitude to such employment should not be based on
opposition to traditional employment. Even with the
ever-increasing interest in virtual work places from
the subjects of social-labor relations as a fact you
must accept that the possibility of spread of non-
traditional forms of employment are largely
determined by local factors, mentality, level of
infrastructure
development,
socio-demographic
characteristics of the workforce, level of legal
regulation, level of development of the territory, etc.
However, remote employment is more likely to meet
the needs of not only many workers, but also the
modern employer.
Automation
of
diagnostic
methods
in
psychological and medical rehabilitation
The possibilities of using ICTs in psychological
and medical rehabilitation are diverse and include
automation of diagnostic and therapeutic methods,
conducting new types of rehabilitation.
Given the continuously increasing capabilities of
computers, it can be noted that the limitations that
existed in the methodological apparatus of diagnostic
psychological tests are removed when using computer
technology.
The computer is using for storing a large amount
of information on diagnostics and data analysis. Most
of the known psycho diagnostic tests are automated
today.
In addition, in contrast to the "quantitative"
effects that the automation of psycho diagnostic
diagnostics provides, the development of computer
psycho diagnostics is associated with fundamentally
different, qualitatively new opportunities that the use
of computers has opened up. It is now possible to use
large test volumes and content, as well as time
parameters, more efficiently and effectively during
testing.
With the advent of interactive computer systems
that can work with dynamic graphics, moving and
static video images, and high-quality speech and
sound, the development of tests in the form of models
as close as possible to real activity, which
dramatically expand the possibilities of psycho
diagnostics. In addition, such systems allow for group
presence and interaction in the virtual world.
Today, computer game tests are also used in
psycho
diagnostics.
Using
interactive
virtual
environments with immersion for educational,
psychotherapy and rehabilitation purposes, the options
Discussed above for using traditional ICTs for
rehabilitation of families in need cannot fully provide:
- involvement of all sensory and motor organs in
the process of activity;
- direct interaction with the object of activity;
- support for joint activities involving active
interaction of each participant with others.
One of the solutions to these problems in
rehabilitation is the use of interactive virtual
environments with immersion, which support the
person's immersion in a certain environment and
interaction with objects of this environment, taking
into account its various characteristics-physical,
psychophysiological, personal, etc.
In the last decade, the tools of interactive virtual
environments with immersion have been fruitfully
used
in
world
practice,
both
in
research
(communication, perceptual-cognitive, psychomotor
human activity in the conditions of using interactive
virtual environments with immersion, as well as the
transfer of virtual individual and collective experience
to the real world), and for psychotherapy and
rehabilitation purposes.
Research is conducting from the perspective of a
modern interdisciplinary approach, called Presence, or
(div) presence in "virtual" reality. It proceeds from
the fact that in reality, mediated by electronic means
of transmitting and processing information, the
subject experiences the effect of inclusiveness, which
provokes him to perceive the simulated, animated
reality as natural, non-mediated.
The phenomenology of Presence consists in the
fact that the subject experiences the illusion of being
in the same reality with objects or subjects that are not
in the directly observed (non-mediated environment,
augmented reality environment) reality of the
individual. In this context, we are not talking about a
situation of delusions or hallucinations; (div)
presence is associating with the experience of being in
a virtual (i.e. computer-simulated) reality of a
computer game, Internet conferences, or VR systems.
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The solution to this problem is associating with the
development and use of virtual worlds (VM)
technology, based on a deep immersion of a person in
a certain environment and interaction with objects and
characters in this environment, taking into account its
various characteristics-physical, psychophysiological,
personal, etc. Thus, VMS become a new technology
for communication and collaboration between people
and things.
Today, the world is actively conducting research
on the use of VM to help individuals in all types of
rehabilitation. In the last decade, VM tools have been
successfully used in psychological laboratories and
clinics, both for research and for psychotherapy and
rehabilitation purposes.
The rapid development of ICT has opened up
unprecedented
opportunities
for
employment,
education and socialization of people from families in
need.
Many interested organizations at the national,
regional and local levels have taken steps to increase
access to ICTs for people from families in need.
Countries such as Sweden and the United States have
already adopted ICT policies aimed at achieving
sustainable development. The current level of
information technology development allows us to
create such devices and computer programs that can
compensate for almost any restriction on human
interaction with a computer, with the possible
exception of certain limitations of mental abilities.
Results
Rehabilitation and educational technologies
should provide, as shown in figure 2:
- organic connection and unity of educational
and rehabilitation processes, optimal assimilation of
educational material, both theoretical and practical;
- information availability;
- availability of interpersonal communication;
- psychological comfort of the rehabilitation
and educational process;
- access to intensive, high-tech training,
communication, and rehabilitation when access to
them is difficult due to specific life restrictions.
Fig.2. Directions of rehabilitation and educational technologies
Fig.3. The mechanism of the base of the system of
continuous multi-level professional education
As shown in figure 3, forming the technological
base of the system of continuous multi-level
professional education of people from needy families,
it is necessary to:
-
first, give preference to intensive and high-
tech training;
-
secondly, to recognize the priority of
information computer technologies that allow access
to personal computers as a tool for professional
activities and the performance of such activities that
were previously difficult to access or even
inaccessible due to specific limitations of life.
The analysis of foreign experience in using the
tools of interactive virtual environments with
immersion allows us to conclude that it is possible to
use the tools of interactive virtual environments with
immersion for various rehabilitation of people from
families in need – medical (rehabilitation, prosthetics,
psychological
assistance),
professional
(career
guidance,
education
and
coaching,
industrial
adaptation), social (household), sports and recreation
activities and sports.
Using
the
tools
of
interactive
virtual
environments
with
immersion
for
rehabilitation/education of people from families in
need allows:
-
take into account individual characteristics of
human perception and processing of information;
organic connection and unity of
educational and rehabilitation
processes,
information availability
accessibility of interpersonal
communication
psychological comfort of the
rehabilitation and educational
process
access to intensive, high-tech
training, communication and
rehabilitation
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Fig.4. Main directions of work on the use of ICT in social support and rehabilitation of people from needy
families.
-
contribute to the development of the
necessary realism and interactivity and are therefore
able to replace direct education, supporting the system
of learning situations, providing new tools and
methods of joint learning, accessible even to people
who are physically located in remote places;
-
acquire knowledge in ways that are not
available in the real world;
-
provide non-verbal communication related to
a person's feelings and emotions, appearance and
behavior.
The flexibility and portability of" virtual worlds
" allows you to create virtual interactive environments
for multiple contexts at once, as shown in figure 5:
Education
. This context includes all traditional
educational activities from pre-school to higher
education. In this case, it is assuming that the
educational virtual space is using by students under
the supervision of teachers during classroom and
practical classes, as well as distance learning.
Professional training
. This context implies the
acquisition of skills necessary for any activity.
Technology and art are just some of the areas where
such training can become a daily practice. Virtual
training can replace hands-on skills training, at least in
the first stage of training.
Fig.5. Virtual interactive environments
Culture.
This context is creating for museums,
historical monuments, zoos, etc. It is assuming that
Main directions of work
on the use of ICT in
rehabilitation
Ensuring access to
information and
communication
technologies
Unified rehabilitation
place (hardware and
software access
complex)
Electronic interaction
environment
Information and
consulting support for
participants in the
rehabilitation process
Information resources
Information and
consulting service
Ensuring the process of
social support and
rehabilitation based on
the use of interactive
virtual environments
technology
Electronic rehabilitation
environment
Electronic learning
environment
Electronic employment
environment
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visitors use it, perhaps with the help of a real or virtual
guide.
Rehabilitation.
For people with physical and
mental disabilities, a special approach is needing, both
in training and in socio-cultural development. Virtual
environments provide a wide range of opportunities
for both the development of traditional forms of
rehabilitation and the creation of new, innovative
ones.
The use of the latest information and
communication technologies will make it possible to
perform more effectively the main tasks of social
support for each family, since they provide, figure 6:
- introduction of modern special technologies
based on the use of ICT, individual, which is
especially important, programs and training conditions
for families in need;
- information support of rehabilitation and
educational processes in an accessible form;
- psychological comfort of rehabilitation and
educational process;
-
access
to
intensive
technologies
for
comprehensive rehabilitation;
- creation of individual rehabilitation jobs and
special working conditions for people from needy
families, organization of remote forms of employment
in virtual work collectives;
- creating conditions for entrepreneurial activity
of families;
- incentives for businesses and organizations to
create additional jobs;
- opening of new specialties and professions for
family business in successfully developing areas of
production activity (telecommunications, information,
etc.)
Fig.6. Solving social problems using ICT
The following areas of ICT use in social support
and rehabilitation of people from needy families,
figure 7:
- ensuring the management functions and tasks
of Executive authorities and rehabilitation institutions
that deal with problems and programs for the
rehabilitation of people from needy families;
- ensuring availability of computer equipment
and information and communication environment;
- information support for people from families in
need;
- education and employment of people from
families in need;
-
automation
of
diagnostic methods
in
psychological and medical rehabilitation of people
from needy families;
- use of interactive virtual environments with
immersion for educational, psychotherapy and
rehabilitation purposes for people from families in
need.
Fig.7. ICT in social support and rehabilitation of people from needy families
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Conclusion
The Oila research center, together with a number
of partner organizations, conducts research to identify
problem families, prevent negative family situations,
and study the impact of ICTs and the Internet on
family stability and development. At the same time,
priority is giving to promoting innovative ideas and
initiatives in areas such as helping family members
get out of the situation by introducing ICT skills to the
population, especially young families. In particular,
the Ministry of development of information
technologies and communications, the youth Union of
Uzbekistan is implementing the project "on the way to
a
strong
family
through
information
and
communication technologies" on the basis of the
Tashkent University of information technology named
after Muhammad al-Khwarizmi, the Tashkent branch
of Inha University.
Research Centre “Oila” provide study aimed to
study the impact of information and communication
technologies and the Internet on stability and
development of families in this study was a one-week
training courseon “ICT for strong families”, designed
for 20 hours of classroom training, 16 hours of ICT
and 4 hours of psychological assistance for
representatives of families in difficult situations. The
project is aiming at acquiring knowledge on ICT,
improving skills in modern technologies. One-week
training courses "ICT for a strong family" are
organized in all branches of the Tashkent University
of information technologies named after Muhammad
al-Khorezmi (Nukus, Urgench, Fergana, Karshi,
Samarkand and Tashkent) and in the Tashkent branch
of Inha University. There are two groups of fifteen
students per month (women and men).
As a result of monitoring the educational
activities of the weekly courses, over 11 months,
about 1000 family members were trained, 119 of them
were employed, and 44 will continue their studies at
the three-month courses at the Union of youth and the
Tashkent University of information technologies. The
results of the training courses are very important for
expanding the knowledge and prospects of family
members, gaining knowledge on the correct and
effective use of information and communication
technologies and the Internet, acquiring skills to use
ICT in everyday situations to obtain information,
search, self-help, and most importantly, to build self-
confidence.
Programs for the use of ICT in the sphere of
social protection and support of people from needy
families are mainly narrowly focused on ensuring
specific functions and tasks of state Executive
authorities in the social sphere, as shown in figure 4.
Developed countries have developed policies on
the use of ICTs for social support and rehabilitation of
people from families in need, which has generated
widespread interest in society and the development of
a market for services that provide social support and
rehabilitation activities based on the use of ICTs.
The use of the latest innovative technologies
based on the widespread use of ICTs presents huge
opportunities not only in solving issues of managing
processes and programs of social support and
rehabilitation, but also, most importantly, in solving
issues of implementing individual rehabilitation
programs for each individual.
The existing open information resources in the
world, in the form of websites and portals on the
problems of social support and rehabilitation of
people from needy families, are purely informational
or
educational
in
nature,
without
affecting
technologies for social support and rehabilitation.
As a result of the development of the information
society, all types of markets are being transformed,
including the labor market. Remote work is firmly
included in the reality of modern social and labor
relations, and it is not opposed to the traditional
employment system.
The modern level of information technology
development allows creating such devices and
computer programs that compensate for almost any
restriction on human interaction with the computer
and provide it with access to the information space.
Technologies of interactive virtual environments
with immersion have a revolutionary significance for
the development of innovative technologies and
methods of social support and rehabilitation of people
from needy families.
Acknowledgements:
Research Centre “Oila”, training course “ICT for
strong families”.
Corresponding Author:
Dr. Beknazarova Saida Safibullayevna
Doctor of technical science, professor Audiovisual
technologies of Tashkent University of Information
Technologies named after Muhammad Al-Khwarizmi,
Tashkent, Uzbekistan, 100096
Telephone: 998-90-3276666
E-mail:
saida.beknazarova@gmail.com
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4/10/2020